酒店回复: Dear Esteemed Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Columbus - West Broad. We're delighted to hear that you found our services excellent and our rooms very clean. It's wonderful to know that we met your expectations in these key areas.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, AnnRed Roof Management RediResponse Specialist
3.0分
家庭亲子
原文
翻译提供方：Google
前面的人态度很不好
2.0分
其他
原文
翻译提供方：Google
好的
3.0分
其他
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The internet was great, my son plays games while connected to the internet and the internet never lagged or went out. I actually booked this hotel for the pool because my son loves to swim
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Columbus - West Broad. It's wonderful to hear that you and your son enjoyed your stay and that our internet service met your needs for gaming. We are also glad he enjoyed the pool.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely, ReyRed Roof Management RediResponse Specialist
3.0分
其他
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Evening staff was helpful. Room was fine. Did not expect too much from breakfast but was quite disappointed. Very little variety, 2 types of cereal, plain bagels, juice, and partly frozen boiled eggs. Coffee maker was broken.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Columbus - West Broad. We appreciate you highlighting the positive aspects of your stay, particularly the helpfulness of our evening staff and the adequacy of your room. We are truly sorry to hear that the breakfast selection did not meet your expectations and that the limited variety, along with the concerns with the coffee maker, detracted from your experience. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Thank you for having a microwave in the room. Better yet, it would be great if it actually worked! Check the dispensers for soap and shampoo. Again, nice amenity but better yet if they were filled and didn't run out part way through one's shower! Tip - bring a duster, not well dusted.
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酒店回复: Dear Valued Guest,We appreciate your feedback regarding your recent stay at the Red Roof Inn & Suites Columbus - West Broad. I'm sorry to hear about the issues you experienced with the microwave, soap and shampoo dispensers, and the cleanliness of your room. We aim to provide fully functional amenities and a spotless environment, and we regret that we fell short during your visit. Please accept our sincere apologies.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
其他
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The room was clean and well maintained, the general location was fair. It would have been nice if water was available in the vending machines and the ice machine wasn't always empty.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback at Red Roof Inn & Suites Columbus - West Broad. It's great to know you appreciated the cleanliness and maintenance of your room. We're sorry to hear that the state of the vending and the ice machine did not meet your expectations.We're always looking for ways to enhance our guest services, and your comments are valuable. Thank you for choosing Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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The air conditioning didn’t work during my entire stay, and even after reporting it, nothing was fixed — we had to sleep in very hot conditions. The hair dryer was broken, and the bathroom had corrosion on both the sink and the lighting, which made it feel poorly maintained. Other guests told me they had similar issues that were never addressed. Overall, a very disappointing experience.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Columbus - West Broad. Please accept our sincerest apologies for the concerns that you may have encountered with the air conditioner and hair dryer. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
我喜欢酒店街对面就有一家Waffle House，完全不用担心饿肚子。
很方便。附近有很多吃饭的地方。但是没有早餐。而且游泳池大部分时间都关闭。
服务很棒，房间很干净
前面的人态度很不好
好的
The internet was great, my son plays games while connected to the internet and the internet never lagged or went out. I actually booked this hotel for the pool because my son loves to swim
Evening staff was helpful. Room was fine. Did not expect too much from breakfast but was quite disappointed. Very little variety, 2 types of cereal, plain bagels, juice, and partly frozen boiled eggs. Coffee maker was broken.
Thank you for having a microwave in the room. Better yet, it would be great if it actually worked! Check the dispensers for soap and shampoo. Again, nice amenity but better yet if they were filled and didn't run out part way through one's shower! Tip - bring a duster, not well dusted.
The room was clean and well maintained, the general location was fair. It would have been nice if water was available in the vending machines and the ice machine wasn't always empty.
The air conditioning didn’t work during my entire stay, and even after reporting it, nothing was fixed — we had to sleep in very hot conditions. The hair dryer was broken, and the bathroom had corrosion on both the sink and the lighting, which made it feel poorly maintained. Other guests told me they had similar issues that were never addressed. Overall, a very disappointing experience.