酒店回复: Hi Fausto,Thank you for sharing your feedback about your stay at Quality Suites Austin South. We’re sorry to hear that your experience did not meet expectations. We sincerely apologize for the check-in issues and any inconvenience caused by the system freeze and room charges. We also appreciate your comments regarding reception availability, soundproofing, and breakfast options—these are areas we will review for improvement. While we’re glad you found the room comfortable and our team friendly, we regret if our request for feedback felt anything less than genuine. Your insights are valuable, and we’ll use them to enhance our guest experience moving forward. We truly appreciate your stay and hope for the opportunity to provide a much better experience in the future.
酒店回复: Hi Deborah,Thank you for taking the time to share your detailed feedback. I’m deeply sorry to hear that your experience was so disappointing and that you rated us 2/5.I apologize for the multiple issues you encountered, including the condition of the hallway, the pool and sauna, the phone, and the breakfast quality. The problems with the pull-out couch mattress, air conditioning, and luggage carts are unacceptable, and I regret that these affected your stay.I am especially concerned about the interaction you described with our manager. This is not the level of service we aim to provide, and I am sorry for the discomfort and frustration it caused. I will address this matter with our team to ensure that such behavior does not happen again.We take your feedback seriously and will work on resolving these issues to improve our guest experience. If there’s anything more you’d like to discuss or if there’s any way we can make it right, please feel free to contact us directly.Thank you again for bringing these matters to our attention.Best regards,
酒店回复: Hi Antonio,Thank you for providing feedback on your recent stay at Quality Suites South. I’m very sorry to hear that your experience was so disappointing and that you rated us 2/10.I apologize for the issues you encountered, including the condition of the fruit and the service you received regarding the check-out time. This is certainly not the standard of hospitality we strive to maintain, and I regret that we did not meet your expectations.Please know that we take your concerns seriously and will be addressing them with our team to ensure such issues are resolved and do not recur. Your comfort and satisfaction are important to us, and we appreciate your feedback as it helps us improve.If there’s anything more you’d like to discuss or if there’s any way we can make it right, please feel free to reach out to us directly.Thank you for bringing these matters to our attention.Best regards,
5.0分
其他
原文
翻译提供方：Google
优质的服务和友善
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酒店回复: Hi Alan,¡Muchas gracias por su calificación perfecta de 10/10! Nos alegra saber que disfrutó de un excelente servicio y la amabilidad de nuestro equipo. Esperamos darle la bienvenida nuevamente muy pronto.— B. Shah, Gerente General
5.0分
情侣出游
原文
翻译提供方：Google
好吧！不过靠近高速公路，房间里很吵。
4.0分
商务出差
原文
翻译提供方：Google
solo
早餐很失望：没有任何热食。游泳池就其大小而言还可以。
3.0分
其他
原文
翻译提供方：Google
早餐很差。一切都用完了，没有替代品。
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酒店回复: Hi Fernando,Thank you for your review and for sharing your feedback. We're glad to hear that you stayed with us at Quality Suites South Austin.I apologize for the inconvenience you experienced with our breakfast service. Your feedback is important to us, and we will address this issue with our team to ensure that we provide a better experience for our guests in the future.We appreciate your understanding and hope to welcome you back for an improved stay.Best regards,
3.0分
情侣出游
原文
翻译提供方：Google
酒店的垃圾桶在我的窗户后面。
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酒店回复: Hi Jany,Thank you for sharing your feedback regarding your recent stay at Quality Suites South. I’m sorry to hear that your experience did not meet your expectations and that you rated us 3/5.I apologize for the inconvenience caused by the proximity of the garbage dump to your window. This is not the level of comfort we aim to provide, and I regret that it affected your stay.Your feedback is important, and we will address this issue to improve our guests' experience. If there are any additional details you’d like to share or if there’s anything else we can do to make things right, please feel free to reach out to us directly.Thank you again for bringing this to our attention. We hope to have the opportunity to better serve you in the future.Best regards,
5.0分
其他
原文
翻译提供方：Google
但最起码
3.0分
其他
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Average
We required an accessible room. The room itself was satisfactory on that front. However, the sidewalk from the handicap parking to the front entrance was partially obstructed by a planter near the door. We resorted to moving between the two in the parking lot instead of the sidewalk.
Breakfast was a little below expectations. Sort of a continental breakfast plus scrambled eggs. The coffee was enough sub-par that I walked next door to the convenience store to pay for coffee.
We had a problem with the TV while there, but the management promptly helped us sort it out.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that our team was able to assist promptly with your TV issue and that the accessible room met your needs. We sincerely apologize for the inconvenience caused by the planter near the sidewalk and have already addressed it to ensure easier access for all guests moving forward.We also appreciate your comments about breakfast and coffee — we’re reviewing our offerings to enhance both quality and variety. Your input helps us identify opportunities to improve the overall guest experience.We hope to have the chance to welcome you back for a more enjoyable and seamless stay.Warm regards,B. ShahGeneral ManagerQuality Suites South Austin
缺乏结构、惊喜和缺乏接待
从我们到达的那一刻起，接待处就缺乏服务，给人的印象就像是一家没有太多活力的酒店。我们多次路过那里，但那里没有人。在办理入住手续时，系统冻结了，尽管我已经按照网站上的指示预订了一间可容纳四人的特大号床间，但我还是被告知，我必须额外支付 20 美元才能入住一间有两张大号床的房间。早餐极其简单，没有太多选择。房间虽然舒适，但隔音效果不佳，走廊里不断传来噪音。服务很友好，但工作人员坚持要我们留下“好评”，最终使得体验变得不那么真实。总体而言，预订流程缺乏组织性和清晰度，接待处的服务也不够到位。
1. 走廊闷热潮湿，还有一股难闻的气味。
2. 泳池和桑拿房的加热器坏了，根本没法用。泳池很冷。
3. 电话坏了。
4. 早餐很糟糕，尤其是饮料机，尝起来像肥皂/清洁剂。几乎没有什么食物。
5. 折叠沙发的床垫上到处都是污渍。床垫又薄又凹凸不平，睡起来很不舒服。
6. 套房的空调很难制冷。
7. 两个行李车的轮子都坏了。
我本来不会就这些留下评论的。然而，我们准备离开的时候，经理问我们是否要退房。我说是的。她问我房间里住了多少人，因为她看到房间里有两个男人，也和他们交谈过。我告诉她那绝对不是真的。然后她指着那两个女孩，大声问我房间里住了多少人！我说我们一共有四个人。她告诉我，那间房只允许住两个人，尽管那是一间最多可住六个人的套房。然后她用责备的语气问我们是不是来城里看演唱会的。我告诉她，我预订的是两个大人两个小孩的房间，我们来城里参加的是漫画展。我告诉她，那两个女孩还只是十几岁的青少年，然后就去拿我的预订证明。她说没事，还让我给她留个好评。
我把这件事报告给了*******。他们说会道歉并退款。但她的道歉既粗鲁又不诚实，而且没有退款。
酒店的女主管很糟糕，她放了不新鲜的水果，还去敲我们的房间，告诉我们11点出去，但还没完成，她敲了两次门
优质的服务和友善
好吧！不过靠近高速公路，房间里很吵。
solo
早餐很失望：没有任何热食。游泳池就其大小而言还可以。
早餐很差。一切都用完了，没有替代品。
酒店的垃圾桶在我的窗户后面。
但最起码
Average
We required an accessible room. The room itself was satisfactory on that front. However, the sidewalk from the handicap parking to the front entrance was partially obstructed by a planter near the door. We resorted to moving between the two in the parking lot instead of the sidewalk.
Breakfast was a little below expectations. Sort of a continental breakfast plus scrambled eggs. The coffee was enough sub-par that I walked next door to the convenience store to pay for coffee.
We had a problem with the TV while there, but the management promptly helped us sort it out.