酒店回复: Dear Guest,Thank you for continuing to choose us—it truly means a lot. We're so glad to hear that your overall experience was a good one and that, in many ways, we’ve been able to offer the comfort and consistency you’ve come to expect from us.That said, we’re genuinely sorry the room on the first floor didn’t feel quite as fresh or well-kept as those on the upper floors. Your feedback is not just noted—it’s deeply valued. We’ve already passed it along to our team to ensure every guest, on every floor, enjoys the same level of care and comfort.We also understand how frustrating it can be to discover a parking charge you weren’t expecting. That’s on us—we’ll work to make this information more upfront and easy to find, so there are no surprises in the future.Your kindness in pointing these things out—while still appreciating the overall experience—means the world to us. We’re grateful for your grace, and we hope to welcome you back again soon, with everything just right.Best Regards,Customer Care Team

酒店回复: Dear Armando,We’re thrilled you had such a great experience during the F1 weekend! It’s wonderful to know the racing-themed touches made you feel welcomed and added to the excitement of your visit. We look forward to hosting you again for your next Austin adventure!Best Regards,Customer Care Team

酒店回复: Dear Guest,Thank you for the 5-star rating! We’re glad to hear you had a positive experience. We’d love to know what stood out most during your stay or if there’s anything we can do to make your next visit even better.Looking forward to welcoming you back soon!Best Regards,Customer Care Team