酒店回复: Dear Irmaris, We are sorry about the problems you encountered with your reservation and apologize for any inconvenience caused. As we aim to offer excellent service to all our guests, we are disappointed that we fell short in your case. We will investigate the matter, and if we can help, please do not hesitate to reach out to us directly at the hotel. We hope to make it up to you on your next visit.Sincerely,Hotel Management

酒店回复: Dear Armando, Please accept our sincere apologies for not meeting your expectations. We make every effort to honor our guest's reservations; however, there are times when guests extend their stay, making certain rooms unavailable, which we believe was your case. Furthermore, we follow strict standards regarding the cleanliness of our suites; therefore, we regret our oversights in preparing your suite. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience next time your travels bring you back to the area.Sincerely,Hotel Management

酒店回复: Dear Jorge, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that you had this experience. We are committed to ensuring that this does not happen again, and we appreciate your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

酒店回复: Dear Carlos, Thank you for the review. We were disappointed to read about your experience and apologize for any issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback.Sincerely,Hotel Management

酒店回复: Dear Joy, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Further, we also regret if you encountered cleanliness issues. Your remarks are shared with the housekeeping team for quick review and action. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

酒店回复: Dear Guest, We are deeply sorry for your unacceptable experience during your stay. Having issues in the rooms you had been to is not up to our standards. We apologize for the inconvenience and distress this caused, take your feedback seriously, and will take immediate action to improve our housekeeping and maintenance procedures. Further, we also regret that our front desk staff did not provide the level of service you deserved. We will address this with our team to ensure our guests receive efficient and friendly service. Please give us the opportunity to serve you better in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to guests. We are sorry that your stay was disappointing and left you feeling unsatisfied. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and address each one. We are committed to doing better, and we hope you’ll allow us the chance to make this right.Sincerely,Hotel Management