酒店回复: Dear Irmaris, We are sorry about the problems you encountered with your reservation and apologize for any inconvenience caused. As we aim to offer excellent service to all our guests, we are disappointed that we fell short in your case. We will investigate the matter, and if we can help, please do not hesitate to reach out to us directly at the hotel. We hope to make it up to you on your next visit.Sincerely,Hotel Management
酒店回复: Dear Armando, Please accept our sincere apologies for not meeting your expectations. We make every effort to honor our guest's reservations; however, there are times when guests extend their stay, making certain rooms unavailable, which we believe was your case. Furthermore, we follow strict standards regarding the cleanliness of our suites; therefore, we regret our oversights in preparing your suite. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience next time your travels bring you back to the area.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
臭气
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酒店回复: Dear Jorge, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that you had this experience. We are committed to ensuring that this does not happen again, and we appreciate your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
酒店出现了预订，甚至确认********是他发送的
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酒店回复: Dear Carlos, Thank you for the review. We were disappointed to read about your experience and apologize for any issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback.Sincerely,Hotel Management
1.0分
其他
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Office charges for clean towels, key cards kept messing up where we couldn't get into our room and property doors, and a/c wasn't working in the room. Room was very out
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience caused by the towel charges and recurring key card issues. We also regret for the A/C not working properly during your stay. This is far from the level of comfort we aim to provide, and our team is already reviewing these concerns. Your feedback about the room condition is also noted, and improvements are underway. We truly value your input and hope to have the opportunity to welcome you back with a much better experience.SincerelyHotel Management
4.0分
其他
Front Desk is the Best!
Ms K and Noela are Awesome! They have Outstanding Customer Service!
5.0分
其他
Need to fix the elevator been down since I checked in last month!!!!!
Included in the price right????
酒店回复: We are working on, thank you for your patience
3.0分
其他
Room was not spotless. Get new carpeting in hotel. Too many Stains‼️
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酒店回复: Dear Guest, We sincerely apologize that your room was not spotless and that the carpeting did not meet your expectations. Your comfort is extremely important to us, and we understand how disappointing this must have been. Please know we are actively reviewing our housekeeping procedures and assessing carpet replacements to improve the overall guest experience. We truly appreciate you bringing this to our attention, as it helps us make necessary improvements. Thank you for staying with us, and we hope to have the opportunity to serve you better. SincerelyHotel Management
1.0分
其他
The property smells and front desk clerk had an altitude while I was checking in. Never again!
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酒店回复: Dear Joy, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Further, we also regret if you encountered cleanliness issues. Your remarks are shared with the housekeeping team for quick review and action. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
5.0分
商务出差
By far the best experience ive had from the Extended Stay America chain. Extremely clean and well maintained and the setup of the rooms were great
当他到达酒店后，他们告诉他，他一个月前预订的房间已经没有空房了。他们也不提供帮助您在其他地方寻找其他住宿选择，并且他们会向您收取费用，甚至表示他们不会因取消而收取任何费用。我对糟糕的服务和收费感到非常不安，我认为这是不合适的，因为他们没有房间，而不是因为我愿意取消。 😡
服务不好
糟糕的经历，他们不尊重我的预订，两个房间他们只给了我一个，为了完成另一个预订，他们给了我一个房间，与我支付的房间价格不符，气味难闻。
臭气
酒店出现了预订，甚至确认********是他发送的
Office charges for clean towels, key cards kept messing up where we couldn't get into our room and property doors, and a/c wasn't working in the room. Room was very out
Front Desk is the Best!
Ms K and Noela are Awesome! They have Outstanding Customer Service!
Need to fix the elevator been down since I checked in last month!!!!!
Included in the price right????
Room was not spotless. Get new carpeting in hotel. Too many Stains‼️
The property smells and front desk clerk had an altitude while I was checking in. Never again!
By far the best experience ive had from the Extended Stay America chain. Extremely clean and well maintained and the setup of the rooms were great