酒店回复: Dear RaulRein501, We deeply regret your unpleasant experience during your stay. We sincerely apologize for the cleanliness issues you encountered, the condition of the room, and the inconveniences with the amenities. Your feedback is essential, and we're actively addressing these concerns with our team to ensure a more comfortable and enjoyable experience for future guests. We appreciate your insights and hope you will consider giving us another opportunity in the future to provide a better stay. Your satisfaction is of the utmost importance to us. Sincerely, Hotel Management
5.0分
情侣出游
I had a great experience at this property. The manager and her staff are very welcoming and helpful!!! I will definitely recommend this property.
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酒店回复: Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great experience at our property and that the manager and team made you feel welcomed and supported throughout your stay at Extended Stay America. Our staff takes pride in creating a warm and helpful environment, and it is rewarding to see their efforts recognized. Your recommendation means so much to us, and it inspires us to continue delivering excellent hospitality to all our guests. We truly value your kind words and look forward to welcoming you back. Sincerely, Hotel Management
5.0分
情侣出游
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The rooms were clean…the kitchens are nice…the bathrooms is clean…the whole hotel is clean. The staff is amazing and friendly. They are also very respectful. They are very helpful. It’s very quite for the most part and I enjoy staying here.
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酒店回复: Dear triciacH6661WZ, Thank you for sharing your experience with us on your recent visit to Extended Stay America. It is nice that you had a great time in your clean room and appreciated the staff's efforts. We share these joys with our entire team. We always try to keep our guests happy and satisfied with our services. Please return for another such experience. Sincerely, Hotel Management
1.0分
情侣出游
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It's a bit sketchy the way they treated me. I reserved for two days and by the time I was getting back to my room after the first day, they already checked me out prior to giving me any sort of notice. They were being very hush hush not saying anything to me. Of course this infuriated me after not letting me know anything. I found out my gf had EMS called since she felt she had an emergency, but still that didn't warrant not giving me any notice whatsoever. They didn't even refund me the day they didn't honor. They also did not give 24 hour notice for me to vacate, which Texas law requires you to give. Sad way of treating customers who didn't even do anything. I have yet to get any sound reason for their poor behavior. Watch out
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酒店回复: Dear N8775YYmichaelp, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day. Sincerely, Hotel Management
2.0分
家庭亲子
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I didn't get a straight answer from the front desk person about my cancellation. When she finally gave me a card it went to a room with people inside. When we finally got the suite with my mother who's a senior, the TV was not working, a light bulb was missing and the hair dryer didn't work. There was a substance stuck to the counter and roaches and ants were on the counter. I didn't bother getting breakfast, just drinks. I'm sorry I can't find the photos.
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酒店回复: Dear Nicolehelenej, Thank you for choosing us. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our team's priority is ensuring guests have a comfortable and relaxing time. Therefore, we regret your disappointment with the cleanliness issues during your stay. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We listen to our guests and will make things better and avoid problems in the future. Please consider returning, as we are wholly committed to regaining your trust and confidence. Sincerely, Hotel Management
5.0分
其他
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Great hotel, with good benefits. Great management and employees. Very clean, all my appliances work even the dishwasher! I like the hardwood floors, to avoid accidents I can’t clean with my furry friend around.
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酒店回复: Dear shyk2023, Thank you for sharing your excellent review for Extended Stay America. Our team strives to deliver a clean and comfortable homelike stay with seamless service and accommodations at a very affordable price. Therefore, we are genuinely pleased that you thoroughly enjoyed most aspects of our hotel. Thank you for highlighting our outstanding hospitality and convenient amenities. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
我在这家酒店的经历非常不愉快，我不会强调任何好的东西，也许它并不遥远。不好的地方有以下几点，大堂很脏，地毯有污渍有难闻的味道，电梯里垃圾扔了，还有一滩水，房间有股难闻的味道，一切看起来都很旧，我们住的房间空调有噪音。可怕的是我睡不着，厨房里的水槽漏水，浴室里的水槽也漏水，床上只有两个小枕头，他们只给你一条毯子盖住你，几乎是透明的，因为这是多少旅行，我想去接待处要另一个枕头，但从来没有人，总之我不会回来。
I had a great experience at this property. The manager and her staff are very welcoming and helpful!!! I will definitely recommend this property.
The rooms were clean…the kitchens are nice…the bathrooms is clean…the whole hotel is clean. The staff is amazing and friendly. They are also very respectful. They are very helpful. It’s very quite for the most part and I enjoy staying here.
It's a bit sketchy the way they treated me. I reserved for two days and by the time I was getting back to my room after the first day, they already checked me out prior to giving me any sort of notice. They were being very hush hush not saying anything to me. Of course this infuriated me after not letting me know anything. I found out my gf had EMS called since she felt she had an emergency, but still that didn't warrant not giving me any notice whatsoever. They didn't even refund me the day they didn't honor. They also did not give 24 hour notice for me to vacate, which Texas law requires you to give. Sad way of treating customers who didn't even do anything. I have yet to get any sound reason for their poor behavior. Watch out
I didn't get a straight answer from the front desk person about my cancellation. When she finally gave me a card it went to a room with people inside. When we finally got the suite with my mother who's a senior, the TV was not working, a light bulb was missing and the hair dryer didn't work. There was a substance stuck to the counter and roaches and ants were on the counter. I didn't bother getting breakfast, just drinks. I'm sorry I can't find the photos.
Great hotel, with good benefits. Great management and employees. Very clean, all my appliances work even the dishwasher! I like the hardwood floors, to avoid accidents I can’t clean with my furry friend around.