酒店回复: Hello Alberto,Gracias por compartir tu experiencia. Apreciamos tus comentarios y nos alegra saber que tu estancia fue positiva. Nuestro equipo se esfuerza por ofrecer la mejor experiencia posible a nuestros huéspedes. Esperamos que consideres regresar en el futuro para disfrutar de otra visita placentera.
3.0分
家庭亲子
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When booking our hotel, there was no indication that they were under construction. It was very inconvenient to get our luggage into the building. The pool and exercise area were closed. The breakfast area was temporary with no air conditioning and the food was so disappointing. The flooring in our room was a cheap laminate not clean so disappointing. There was very little water pressure in the shower, but we were thankful there was hot water.
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酒店回复: Hello Guy and Jackie,Thank you for sharing your feedback with us. We understand that construction can impact your experience, and we apologize for any inconvenience it may have caused during your stay. Guest comfort is important to us, and we appreciate your comments regarding the breakfast setup and room cleanliness. Your insights will help our team improve future guest experiences. We hope to have the opportunity to welcome you back in the future when all amenities are fully operational.
1.0分
其他
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The sheet was very clean. The curtain was falling down from the window. One of the door knobs to the bathroom was off and there was absolutely no hot water for over 24 hours. One of the staff was rude when I told him about the hot water. I have a video showing that the hot water wasn’t coming coming out of faucet at all.
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酒店回复: Hello LaJoiceia,Thank you for sharing your feedback. We’re glad to hear that you found the sheets clean, but we apologize for the issues you encountered with the curtains, bathroom door knob, and hot water. Guest experiences are very important to us, and we value your input regarding the service you received. Your comments will be passed on to management for consideration as we continuously strive to improve our services.
3.0分
其他
The pool was out of order. The front check in was being renovated and no one could help me hook up a video game to the TV due to limited english.
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酒店回复: Hello Jody,Thank you for sharing your experience. We apologize for any inconvenience you encountered during your stay, particularly with the pool and check-in area renovations. We appreciate your feedback regarding the challenges with assistance and will share your comments with the team to improve future guest experiences. Your insights are valuable to us as we strive to enhance our services.
4.0分
家庭亲子
The parking was good, no struggles. Places near by to eat and shop. Place was comfortable and felt safe there.
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酒店回复: Hello Maria,Thank you for sharing your experience! We're delighted to hear that you found our parking convenient and enjoyed the nearby dining and shopping options. It's wonderful that you felt comfortable and safe during your stay. Your feedback is invaluable in helping us maintain our standards and enhance future guest experiences. We hope to welcome you back soon for another pleasant visit.
3.0分
其他
There are some renovations being done. It’s an eyesore. The room ac unit was very loud. There is continental breakfast and the workers were friendly.
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酒店回复: Hello Edwin,Thank you for sharing your feedback. We appreciate your input regarding the ongoing renovations, and we’re glad to hear you enjoyed the continental breakfast and found our staff friendly. Your comments about the AC unit have been noted, and they will help us improve the experience for our future guests. We hope to have the opportunity to welcome you back in the future when our renovations are complete.
2.0分
其他
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Had to request that our bed be made, but the room was clean! It was a nice room. Travel-sized shampoo and conditioner were not great, nor even the same brand. The curtain literally had holes from top to bottom in it? We couldn't have a dark room to sleep because of the street light shining straight in. So much construction is going on currently, so the outside and lobby seating were limited. Breakfast was fine unless you wanted hot food - those options were not great, if the options were even there. 2/3 mornings, there were no eggs or meat to eat. There were ants in the container for coffee creamer :/
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酒店回复: Hello Trey,Thank you for sharing your feedback. We're glad to hear you found your room clean and enjoyable. We appreciate your comments regarding the bed-making, breakfast options, and the issues you experienced with the curtains and coffee creamer. Please know that your observations are important to us and will be shared with the relevant departments to enhance our services in the future. We hope your travels bring you back to our area one day for a more satisfying experience.
1.0分
其他
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The place is a filth box. Service was terrible. We asked for extra pillows and they asked us to go down to get them. Only 2 pillows were allowed, even though the room didn’t have enough pillows. No soap or shampoo in the bathroom. Toilet paper was almost out and we were asked to go get it from the lobby. We left after one night.
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酒店回复: Hello Yousef,Thank you for your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations, especially concerning the service and amenities provided in your room. Your comments are valuable and will be shared with management for further review. We appreciate you taking the time to provide us with your insights and wish you the best in your future travels.
酒店很棒，房间很安静，没有烟味。他们竟然提供了多芬香皂🧼，这真的让我很惊喜。酒店还提供免费早餐，种类丰富，食物也很新鲜。酒店整体很干净，员工都非常友善有礼貌，确保我们住得愉快。酒店地理位置也很好，如果带孩子出行的话，旁边就是商场，有很多餐馆。所以，赶紧预订吧！
房间很脏。墙上的画、淋浴间的墙顶、床单上都有脏东西。房间真的很破旧，我以后不会再住这里了。
好的
When booking our hotel, there was no indication that they were under construction. It was very inconvenient to get our luggage into the building. The pool and exercise area were closed. The breakfast area was temporary with no air conditioning and the food was so disappointing. The flooring in our room was a cheap laminate not clean so disappointing. There was very little water pressure in the shower, but we were thankful there was hot water.
The sheet was very clean. The curtain was falling down from the window. One of the door knobs to the bathroom was off and there was absolutely no hot water for over 24 hours. One of the staff was rude when I told him about the hot water. I have a video showing that the hot water wasn’t coming coming out of faucet at all.
The pool was out of order. The front check in was being renovated and no one could help me hook up a video game to the TV due to limited english.
The parking was good, no struggles. Places near by to eat and shop. Place was comfortable and felt safe there.
There are some renovations being done. It’s an eyesore. The room ac unit was very loud. There is continental breakfast and the workers were friendly.
Had to request that our bed be made, but the room was clean! It was a nice room. Travel-sized shampoo and conditioner were not great, nor even the same brand. The curtain literally had holes from top to bottom in it? We couldn't have a dark room to sleep because of the street light shining straight in. So much construction is going on currently, so the outside and lobby seating were limited. Breakfast was fine unless you wanted hot food - those options were not great, if the options were even there. 2/3 mornings, there were no eggs or meat to eat. There were ants in the container for coffee creamer :/
The place is a filth box. Service was terrible. We asked for extra pillows and they asked us to go down to get them. Only 2 pillows were allowed, even though the room didn’t have enough pillows. No soap or shampoo in the bathroom. Toilet paper was almost out and we were asked to go get it from the lobby. We left after one night.