Staff support was lacking. There was no access to any general bathrooms outside of your own individual room because the bathroom was blocked off. The workout room was unavailable and so was the pool. I had to change rooms because there was a big roach in my room that was still alive. They had no rooms available for me and had to wait four hours for a new room.
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酒店回复: Hello Carlton,Thank you for sharing your feedback. We understand that a pleasant stay relies greatly on many factors, and we appreciate your comments regarding staff support and facility accessibility. It's unfortunate to hear about the challenges you faced during your visit. We continually strive to improve guest experiences and will take your input into consideration for future improvements. Your insights are valued as we work towards enhancing our services and facilities for all guests.
1.0分
家庭亲子
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Cockroaches, unclean rooms, and multiple noise disturbances made our stay extremely unpleasant. Having to insist on a room change after finding and disposing of two cockroaches is completely unacceptable. This property is far from a place to rest—it was a highly frustrating experience.
Additionally, extensive renovations are underway, rendering amenities such as the gym and pool unusable. Overall, this stay was disappointing and not worth the cost. I strongly recommend considering other options.
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酒店回复: Hello Cinthia,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and understand how these experiences can impact your visit. We appreciate you bringing these issues to our attention, as they help us improve. Your insights regarding the renovations and disturbances will be shared with the management team for consideration as we work to enhance our guest experience. We hope you find better accommodations in the future that meet your expectations for a restful stay.
1.0分
其他
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I’m done w/LaQuintas. They had construction going on in the hall we were staying in making it impossible to rest during the day. The end of the hall door was closed for construction, elevator didn’t work. Overall just a bad experience
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酒店回复: Hello Chaddius,Thank you for sharing your feedback. We understand that construction can be disruptive, and we strive to minimize any inconvenience for our guests. Your comments regarding the elevator and noise levels have been noted. We appreciate your insights, as they help us improve our services and guest experiences in the future.
3.0分
其他
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Get both elevators working especially for guest on 5th floor. I should have called Fire Marshal due to the fact you had the back entrance/exit closed. If true emergency how would guest get out of back part of building? Also cigarette burns in top comforter on bed. Towel in bathroom fringed and should have not been used again. We will not be using your hotel for a good while, not until you get your business together!!!!!bathroom one whole never sh
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酒店回复: Hello Gary,Thank you for your feedback regarding your recent stay. We take guest safety and comfort seriously, and your comments about the elevators, emergency exits, and room condition are noted. We are continuously striving to enhance our guests' experience and appreciate you bringing these matters to our attention. We take all feedback seriously as it guides us in making necessary improvements for the future. Your concerns will be communicated to the appropriate departments to help ensure better experiences moving forward.
2.0分
其他
Yes the breakfast was fresh but the parking was horrible when we got there it was under new renovations and they had half of the parking lot taped off
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酒店回复: Hello Florence,Thank you for your feedback! We’re glad to hear you enjoyed the fresh breakfast. The renovations are part of our ongoing commitment to improving the guest experience, including our parking facilities. We appreciate your understanding during this transition period and hope you will consider staying with us again to see our enhancements. Your input helps us better serve our future guests.
3.0分
其他
The place was on the construction workers, but the rooms are very clean, but overall it’s OK
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酒店回复: Hello Otis,Thank you for sharing your feedback. We appreciate your acknowledgment of the cleanliness of our rooms. We're glad you found the accommodations satisfactory overall. Your comments about the construction are noted; this feedback is valuable as we strive to improve the guest experience. We hope to welcome you back in the future for an even better stay.
1.0分
家庭亲子
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Very disappointed by the stay at La Quinta by Wyndham Dallas Arlington South. No, where at the time of making this reservation online was it indicated that this location was being renovated. The only side door pathway is blocked by a pillar, which made it difficult to roll in luggage. The elevator at that entrance was out of service, there was poor lighting throughout the hallway and in this room we stayed. We were in town for a family funeral. I had my elderly parents with me, which made it very difficult for them to walk all the way to the very end to the only working elevator down the hall. Then to walk all the way back down to the hall to the room that was reserved for us. Reservations indicated for three adults, and we only had two towels in our room. I called the operator and was told I had to come back downstairs to get extra towels. Inconvenienced again. I also called the 800 number to speak to someone regarding this stay and was kept given the runaround and transferred. Poor customer service do not waste your money.
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酒店回复: Hello Ida,Thank you for sharing your feedback. We understand how important a smooth experience is, especially during such a difficult time. While we strive to keep our guests informed about renovations and maintenance, we regret that your experience did not meet those expectations. Your feedback on the accessibility and service issues has been noted, as we are committed to improving our guest experience. We appreciate your insights and hope you will consider staying with us again in the future under better circumstances.
3.0分
家庭亲子
The rooms had dirty floors and we found blonde hairs in our tub. The elevator looked like it needed a good scrub but the location was great for us.
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酒店回复: Hello Guadalupe,Thank you for sharing your feedback. We're glad to hear you enjoyed the great location of our hotel. Your comments regarding the cleanliness of the floors and tub have been noted and will be addressed with the appropriate team. We strive to maintain high standards and appreciate your input. We hope you consider staying with us again in the future when you are back in the area.
酒店很棒，房间很安静，没有烟味。他们竟然提供了多芬香皂🧼，这真的让我很惊喜。酒店还提供免费早餐，种类丰富，食物也很新鲜。酒店整体很干净，员工都非常友善有礼貌，确保我们住得愉快。酒店地理位置也很好，如果带孩子出行的话，旁边就是商场，有很多餐馆。所以，赶紧预订吧！
房间很脏。墙上的画、淋浴间的墙顶、床单上都有脏东西。房间真的很破旧，我以后不会再住这里了。
Staff support was lacking. There was no access to any general bathrooms outside of your own individual room because the bathroom was blocked off. The workout room was unavailable and so was the pool. I had to change rooms because there was a big roach in my room that was still alive. They had no rooms available for me and had to wait four hours for a new room.
Cockroaches, unclean rooms, and multiple noise disturbances made our stay extremely unpleasant. Having to insist on a room change after finding and disposing of two cockroaches is completely unacceptable. This property is far from a place to rest—it was a highly frustrating experience.
Additionally, extensive renovations are underway, rendering amenities such as the gym and pool unusable. Overall, this stay was disappointing and not worth the cost. I strongly recommend considering other options.
I’m done w/LaQuintas. They had construction going on in the hall we were staying in making it impossible to rest during the day. The end of the hall door was closed for construction, elevator didn’t work. Overall just a bad experience
Get both elevators working especially for guest on 5th floor. I should have called Fire Marshal due to the fact you had the back entrance/exit closed. If true emergency how would guest get out of back part of building? Also cigarette burns in top comforter on bed. Towel in bathroom fringed and should have not been used again. We will not be using your hotel for a good while, not until you get your business together!!!!!bathroom one whole never sh
Yes the breakfast was fresh but the parking was horrible when we got there it was under new renovations and they had half of the parking lot taped off
The place was on the construction workers, but the rooms are very clean, but overall it’s OK
Very disappointed by the stay at La Quinta by Wyndham Dallas Arlington South. No, where at the time of making this reservation online was it indicated that this location was being renovated. The only side door pathway is blocked by a pillar, which made it difficult to roll in luggage. The elevator at that entrance was out of service, there was poor lighting throughout the hallway and in this room we stayed. We were in town for a family funeral. I had my elderly parents with me, which made it very difficult for them to walk all the way to the very end to the only working elevator down the hall. Then to walk all the way back down to the hall to the room that was reserved for us. Reservations indicated for three adults, and we only had two towels in our room. I called the operator and was told I had to come back downstairs to get extra towels. Inconvenienced again. I also called the 800 number to speak to someone regarding this stay and was kept given the runaround and transferred. Poor customer service do not waste your money.
The rooms had dirty floors and we found blonde hairs in our tub. The elevator looked like it needed a good scrub but the location was great for us.