酒店回复: Dear Guest, Thank you for sharing your thoughts. We truly value your feedback and regret that your visit did not reflect the standards we strive to maintain. Cleanliness and upkeep are ongoing priorities, and your comments will be shared with our team to ensure improvements where needed. While our hotel is designated as non-smoking, we understand how frustrating it can be when this policy is not followed. We appreciate you bringing this to our attention and will continue working to provide a fresher and more comfortable environment for all guests.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
就价格而言，这里很不错。虽然没有早餐，但有时可以享用咖啡和松饼。
干净又安全。
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酒店回复: Dear Anyanna, Thank you for taking the time to share your kind feedback. We are thrilled to hear you enjoyed your stay with us! Delivering a memorable and comfortable experience is always our top priority. We genuinely appreciate your support and look forward to welcoming you back soon for another exceptional stay at Extended Stay America. Sincerely, Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
房间里有潮湿的气味，毛巾上有污渍。
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酒店回复: Dear Guest, Thank you for reviewing your stay. We sincerely apologize for the condition of your accommodation and the lack of freshness in the linens provided. This experience falls short of the standards we strive to maintain, and we understand how disappointing it must have been. We are addressing your comments with our team to ensure greater attention to room readiness and presentation. Guest feedback plays a vital role in helping us enhance the quality of each visit, and we truly appreciate you bringing this to our attention. Your satisfaction is important to us, and we look forward to serving you better next time.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
难闻的气味和潮湿
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酒店回复: Dear Guest, Thank you for your feedback. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Juan, Thank you for your kind words at Extended Stay America. We’re delighted to know you had such a wonderful experience and found everything to your liking. It’s always our goal to create a welcoming and enjoyable stay, and feedback like yours encourages our team to keep striving for excellence. We look forward to welcoming you back for another amazing visit soon. Sincerely, Hotel Management
1.0分
其他
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Floors sticky, horrible sewage smell whenever toilet was flushed, stayed for 4 days and never once got house keeping to come by and restock towels or toilet paper, had to go to lobby and grab ourselves everytime. Mold on ceiling of bathroom, would like a full refund really unbearable.
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酒店回复: Dear Guest, Thank you for sharing your experience and bringing these concerns to our attention. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. We sincerely hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
3.0分
其他
Room in good condition staff was great. The complantary breakfast was just a table of to go snacks.that wasnt refilled after everything was gone by u
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酒店回复: Dear Guest, Thank you for taking a moment to share your experience. We are glad that the room was in excellent condition and the staff provided top-notch service. However, we apologize for not meeting your expectations with our grab-and-go breakfast options. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects our standards.Sincerely,Hotel Management
1.0分
其他
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Room was dirty to include the bed coverings/blanket. Stayed two nights, they did not service the room. Had to go to office to request towels and toiletries. Bathroom mirror frame was falling apart. Will not be recommending this place to anyone asking.
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酒店回复: Dear Guest, Thank you for sharing your thoughts. We are sorry your experience was not as enjoyable as expected. We always strive to provide a pleasant and comfortable stay, and your feedback will be shared with our team for improvement. We appreciate your input and invite you to visit again so we can offer a better experience next time. Sincerely, Hotel Management
3.0分
家庭亲子
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The breakfast consisted of a packaged muffin and coffee. The TV remote control in the room never worked so I couldn't watch TV. I had to call the front desk a couple times. There was no blow dryer in the room or at the front desk. Upstairs tenants were up all-night walking back and forth.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to learn that your visit was not as comfortable or seamless as it should have been. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. We appreciate you bringing this to our attention and hope to have the chance to offer a more positive experience in the future.Sincerely, Hotel Management
挺好的。
酒店设施脏乱、无人照管、老旧不堪。请更新照片，因为照片与宣传不符。他们要求客人签署不在房间吸烟的声明，否则会收取额外费用（我觉得这很好）。问题是房间里弥漫着香烟和其他异味。
糟糕的体验，完全不推荐。
就价格而言，这里很不错。虽然没有早餐，但有时可以享用咖啡和松饼。
干净又安全。
房间里有潮湿的气味，毛巾上有污渍。
难闻的气味和潮湿
好的
Floors sticky, horrible sewage smell whenever toilet was flushed, stayed for 4 days and never once got house keeping to come by and restock towels or toilet paper, had to go to lobby and grab ourselves everytime. Mold on ceiling of bathroom, would like a full refund really unbearable.
Room in good condition staff was great. The complantary breakfast was just a table of to go snacks.that wasnt refilled after everything was gone by u
Room was dirty to include the bed coverings/blanket. Stayed two nights, they did not service the room. Had to go to office to request towels and toiletries. Bathroom mirror frame was falling apart. Will not be recommending this place to anyone asking.
The breakfast consisted of a packaged muffin and coffee. The TV remote control in the room never worked so I couldn't watch TV. I had to call the front desk a couple times. There was no blow dryer in the room or at the front desk. Upstairs tenants were up all-night walking back and forth.