酒店回复: Dear Guest, Thank you for sharing your thoughts. We truly value your feedback and regret that your visit did not reflect the standards we strive to maintain. Cleanliness and upkeep are ongoing priorities, and your comments will be shared with our team to ensure improvements where needed. While our hotel is designated as non-smoking, we understand how frustrating it can be when this policy is not followed. We appreciate you bringing this to our attention and will continue working to provide a fresher and more comfortable environment for all guests.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
就价格而言，这里很不错。虽然没有早餐，但有时可以享用咖啡和松饼。
干净又安全。
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酒店回复: Dear Anyanna, Thank you for taking the time to share your kind feedback. We are thrilled to hear you enjoyed your stay with us! Delivering a memorable and comfortable experience is always our top priority. We genuinely appreciate your support and look forward to welcoming you back soon for another exceptional stay at Extended Stay America. Sincerely, Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
房间里有潮湿的气味，毛巾上有污渍。
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酒店回复: Dear Guest, Thank you for reviewing your stay. We sincerely apologize for the condition of your accommodation and the lack of freshness in the linens provided. This experience falls short of the standards we strive to maintain, and we understand how disappointing it must have been. We are addressing your comments with our team to ensure greater attention to room readiness and presentation. Guest feedback plays a vital role in helping us enhance the quality of each visit, and we truly appreciate you bringing this to our attention. Your satisfaction is important to us, and we look forward to serving you better next time.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
难闻的气味和潮湿
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酒店回复: Dear Guest, Thank you for your feedback. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Juan, Thank you for your kind words at Extended Stay America. We’re delighted to know you had such a wonderful experience and found everything to your liking. It’s always our goal to create a welcoming and enjoyable stay, and feedback like yours encourages our team to keep striving for excellence. We look forward to welcoming you back for another amazing visit soon. Sincerely, Hotel Management
1.0分
家庭亲子
There were bugs and ROACHES everywhere! Avoid this place like the plague. We did not end up staying here and asked for a refund instead!
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酒店回复: Dear Abraham, Thank you for your feedback. We appreciate you taking the time to share your thoughts and will use your input to continue improving the guest experience. Sincerely, Hotel Management
3.0分
情侣出游
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Thought the property was presentable. The room was a bit dirty. The small dining table was under a light which had small dead moths on the table top. We then received a call from the front desk asking if we were using the shower. We were not and the same front office person came to the room to check the bathroom. We let him know the water pipe under the sink was not fully engaged to the wall possibly leaking to the room below.
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酒店回复: Dear Esther,Thank you for sharing your feedback with us. We’re glad to hear that you found the property presentable, but we sincerely apologize for the cleanliness issues you encountered in your room. We appreciate you bringing the water pipe concern to our attention, and our maintenance team will review this promptly to prevent any future issues. Thank you again for your comments, and we hope you’ll give us another opportunity to provide a more seamless and enjoyable stay.Sincerely,Hotel Management
5.0分
其他
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The room was quite clean. Staff were friendly. For the price, surprisingly nice hotel. Laundry is great. The "continental" breakfast was a bit sparse (I saw only oatmeal), but the coffee was good. A coffee maker in the room would have been nice.
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酒店回复: Dear Paul and Mark , Thank you for your kind words at Extended Stay America. We’re delighted to know you had such a wonderful experience and found everything to your liking. It’s always our goal to create a welcoming and enjoyable stay, and feedback like yours encourages our team to keep striving for excellence. We look forward to welcoming you back for another amazing visit soon. Sincerely, Hotel Management
5.0分
商务出差
Great place to spend the night. Friendly staff and super clean room. Every convenience you need!
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酒店回复: Dear April, Thank you for your kind words at Extended Stay America. We’re delighted to know you had such a wonderful experience and found everything to your liking. It’s always our goal to create a welcoming and enjoyable stay, and feedback like yours encourages our team to keep striving for excellence. We look forward to welcoming you back for another amazing visit soon. Sincerely, Hotel Management
挺好的。
酒店设施脏乱、无人照管、老旧不堪。请更新照片，因为照片与宣传不符。他们要求客人签署不在房间吸烟的声明，否则会收取额外费用（我觉得这很好）。问题是房间里弥漫着香烟和其他异味。
糟糕的体验，完全不推荐。
就价格而言，这里很不错。虽然没有早餐，但有时可以享用咖啡和松饼。
干净又安全。
房间里有潮湿的气味，毛巾上有污渍。
难闻的气味和潮湿
好的
There were bugs and ROACHES everywhere! Avoid this place like the plague. We did not end up staying here and asked for a refund instead!
Thought the property was presentable. The room was a bit dirty. The small dining table was under a light which had small dead moths on the table top. We then received a call from the front desk asking if we were using the shower. We were not and the same front office person came to the room to check the bathroom. We let him know the water pipe under the sink was not fully engaged to the wall possibly leaking to the room below.
The room was quite clean. Staff were friendly. For the price, surprisingly nice hotel. Laundry is great. The "continental" breakfast was a bit sparse (I saw only oatmeal), but the coffee was good. A coffee maker in the room would have been nice.
Great place to spend the night. Friendly staff and super clean room. Every convenience you need!