酒店回复: 您好 Sandra R，感谢您入住斯坦福智选假日酒店并花时间分享您的反馈。我们感谢您选择我们并与 IHG® 酒店及度假村开展业务。我们的目标是让客人在一个感觉清新的地方享受高效的住宿，并且只专注于您需要的功能和服务；很遗憾我们这次没有发货。我与我们的酒店管理层分享了您的感受，并相信我们会采取适当的行动来避免这种情况再次发生。在您下次访问该地区之前，我们期待再次接待您，以挽回您的信心。此致， Grace L. IHGService 案例经理
1.0分
其他
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I booked a suite with 2 double beds, kitchenette, and pullout sofa on 4/5/22 for a 6/3/22 stay. There were 6 people in our group which the info on Expedia's website stated that room would accommodate. On 6/1/22 I received a phone message from Holiday Inn Express stating that my reservation had been canceled and that I could contact ******* for a refund. I was shocked. It was 2 days before our trip for a wedding, and now we had nowhere to stay. I called the hotel and the rep told me that a Kosher group stays there every weekend in June and the room should not have been booked. Not my problem! After explaining the hardship this would cause, the rep called back and said I had a reservation. What I didn't know was that she had rebooked me into a room with 2 double beds only. Clearly not an acceptable space for six people. Luckily, one member of our group could not attend, so we were down to 5 people. The person at the front desk said she would have housekeeping send up a rollaway bed. When we returned from the wedding after midnight, there was no rollaway bed in the room. We had to wait an extra half hour for the bed to be sent up. The next morning I tried taking a shower. The drain was completely clogged and started to flood the bathroom floor. No shower for anyone that day! Horrible customer service. I demand a refund!!!
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酒店回复: Hi W3214TUdeniseb, Thank you for your recent stay and for sharing your feedback. We strive to offer a seamless and relaxing stay and I'm sorry to learn about what happened. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us and we hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
3.0分
家庭亲子
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We stayed here on our way from Long Island, NY to Boston as it made sense to stop after a late lunch on the island. I like Holiday Inn Express and have stayed at several of them, so was expecting a similar experience. I was very disappointed, as were my family members. The lobby is not easy to spot from the main road and parking is very limited for checking in. Then, we had to drive around another building to get to the parking lot, get our luggage and then walk quite a distance through another hotel/meeting space back to the hotel itself. The staff was very helpful but it was a bit annoying to maneuver all the odd aspects of checking in and getting to our room. The bathroom was very small, as was the room since I slept in the hide-a-bed and could hardly walk around my sister's bed to get to the bathroom. Breakfast the next morning was fine but the pancake machine was not working so that was another disappointment.
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酒店回复: Hi agnesb1954, Thank you for letting us know of these concerns. We appreciate you for choosing Holiday Inn Express & Suites Stamford for your stay and for doing business with IHG. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry that for what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I am confident that they will take the appropriate steps to improve. Again, thank you for staying with us and we would love to continuously serve you in your future travel plans. Sincerely, Crisel V. Case Manager IHGService
4.0分
其他
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We stayed here during a long weekend and were very pleased. The hotel in general is in tip top shape and very clean. Our suite was very large and well appointed. Our only suggestion was that the flat screen TV was way too small for the room. The TV was about 15 feet from the head of the bed and maybe a 25" screen. Every staff member that we encountered was very polite and clean cut. Cathy in the dining room was especially pleasant and attentive.
3.0分
其他
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I realize COVID has hit the hospitality industry hard. This hotel needs updating. The standing lamp was broken and the lamp shade between the two beds was damaged. It would also be beneficial to hire staff who want to be there. While check in was completed efficiently, when we inquired about availability of places to eat, the front desk clerk responded with "I don't know. I don't live here. I only work here". Could there not be a list of options provided. We ended up searching on our own. On the positive side, there were very few people at the hotel and they did allow us to park directly in front rather than go to the parking garage.
4.0分
其他
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We had a good one night stay the Holiday Inn Express in Stamford. The hotel was clean and modern. The breakfast was plentiful, well stocked, and I was pleasantly surprised that the coffee was delicious! We were grateful to skip the paid-parking and instead park in a space right in front of the hotel for free. The room had double beds, which we knew when we made our reservation, but it was quite tight! I was traveling with my three children and even with just a little person next to me, the bed felt too small. Queen size beds would have been better. Otherwise, the beds and pillows were very comfortable. The shower and toilet area was a small space! But everything was clean.
客房服务做得非常好。打扫四楼房间的两位玛丽是最好的。前台的 Nettie 非常专业，是酒店形象的完美人选。瑞丽服务很棒。酒店比较旧，明显有水渍，你可以闻到它的味道，但人们尽力清理它。卡蒂亚的早餐做得很好。
I booked a suite with 2 double beds, kitchenette, and pullout sofa on 4/5/22 for a 6/3/22 stay. There were 6 people in our group which the info on Expedia's website stated that room would accommodate. On 6/1/22 I received a phone message from Holiday Inn Express stating that my reservation had been canceled and that I could contact ******* for a refund. I was shocked. It was 2 days before our trip for a wedding, and now we had nowhere to stay. I called the hotel and the rep told me that a Kosher group stays there every weekend in June and the room should not have been booked. Not my problem! After explaining the hardship this would cause, the rep called back and said I had a reservation. What I didn't know was that she had rebooked me into a room with 2 double beds only. Clearly not an acceptable space for six people. Luckily, one member of our group could not attend, so we were down to 5 people. The person at the front desk said she would have housekeeping send up a rollaway bed. When we returned from the wedding after midnight, there was no rollaway bed in the room. We had to wait an extra half hour for the bed to be sent up. The next morning I tried taking a shower. The drain was completely clogged and started to flood the bathroom floor. No shower for anyone that day! Horrible customer service. I demand a refund!!!
We stayed here on our way from Long Island, NY to Boston as it made sense to stop after a late lunch on the island. I like Holiday Inn Express and have stayed at several of them, so was expecting a similar experience. I was very disappointed, as were my family members. The lobby is not easy to spot from the main road and parking is very limited for checking in. Then, we had to drive around another building to get to the parking lot, get our luggage and then walk quite a distance through another hotel/meeting space back to the hotel itself. The staff was very helpful but it was a bit annoying to maneuver all the odd aspects of checking in and getting to our room. The bathroom was very small, as was the room since I slept in the hide-a-bed and could hardly walk around my sister's bed to get to the bathroom. Breakfast the next morning was fine but the pancake machine was not working so that was another disappointment.
We stayed here during a long weekend and were very pleased. The hotel in general is in tip top shape and very clean. Our suite was very large and well appointed. Our only suggestion was that the flat screen TV was way too small for the room. The TV was about 15 feet from the head of the bed and maybe a 25" screen. Every staff member that we encountered was very polite and clean cut. Cathy in the dining room was especially pleasant and attentive.
I realize COVID has hit the hospitality industry hard. This hotel needs updating. The standing lamp was broken and the lamp shade between the two beds was damaged. It would also be beneficial to hire staff who want to be there. While check in was completed efficiently, when we inquired about availability of places to eat, the front desk clerk responded with "I don't know. I don't live here. I only work here". Could there not be a list of options provided. We ended up searching on our own. On the positive side, there were very few people at the hotel and they did allow us to park directly in front rather than go to the parking garage.
We had a good one night stay the Holiday Inn Express in Stamford. The hotel was clean and modern. The breakfast was plentiful, well stocked, and I was pleasantly surprised that the coffee was delicious! We were grateful to skip the paid-parking and instead park in a space right in front of the hotel for free. The room had double beds, which we knew when we made our reservation, but it was quite tight! I was traveling with my three children and even with just a little person next to me, the bed felt too small. Queen size beds would have been better. Otherwise, the beds and pillows were very comfortable. The shower and toilet area was a small space! But everything was clean.