Good value, and courteous service. Right off the highway. Conveniently located near local gas, food, and other needs. Always an issue whether one wants a hotel with greater control over physical acccess to the rooms, as opposed tio a Motel with outdoor room access.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. We appreciate your positive feedback regarding the good value and courteous service you experienced. It's great to know that our location right off the highway and proximity to local amenities were convenient for you. We understand your point about hotel versus motel access and appreciate you sharing your perspective.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for sharing your experience with us. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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The staff was friendly and my stay was fine. My only complaint is that my room key stopped working multiple times. I had to walk to the front desk each time in the snow. The first time I had my hands full and had to put everything back in the car before walking to the front desk. A little frustrating.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. We are glad to hear you found our staff friendly and that your stay was generally fine. We are sorry to hear that your stay was inconvenienced by the state of the key you detailed. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
情侣出游
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Room satisfactory clean. Very small. No tissues or blow dryer in room. OK for quick overnight lodging. It’s a motel with all room doors opening to the outside, so not super secure. No breakfast. There are vending machines and ice.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor- Willoughby. We are glad to hear you found the room clean and satisfactory for a quick overnight stay and please know that the services offered at this property does not offer breakfast. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the tissues, hairdryer and security concerns you described. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
I had two dogs with me, so being able to step right outside with them when they needed to potty was super convenient.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. It’s wonderful to hear that the easy outdoor access made traveling with your dogs more convenient. We aim to make pet owners feel at ease, and knowing this aspect of your stay was helpful is truly gratifying. We hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
The room was nice. It helped to get a room on the ground floor. It would have been nice to have a refrigerator and a coffee maker in the room.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. It's great to hear you appreciated the ground floor room. We understand your concern about the absence of the refrigerator and the coffee maker in your room. Please be aware that your booking was for a 2 Full Beds Smoke Free, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Superior King Smoke Free for a more satisfying experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagemenRediResponse Specialist
2.0分
其他
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The room was never cleaned in the 3 days. The first day the maid must have come in and dropped off clean towels on the bed. That's it. Didn't take the dirty towels. 2nd day nothing at all. Had to go to the office to get clean towels. Only one key would unlock the door.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor- Willoughby. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible state of the room and the towels you described. Additional information that the hotel is currently offering limited cleaning for stayover guests. Please see front desk upon arrival for details.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
Room was basic but functional and worked for our needs. Only complaint was no fridge or microwave in room.
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酒店回复: Hello Valued Guest, We sincerely appreciate you taking the time to share your feedback for the Red Roof Inn Cleveland - Mentor/ Willoughby, however I fear you might have our location confused with another. Your review mentions details about microwave and fridge, upon investigating, your room type does not include those amenities. If you wish to have this amenities you should consider choosing Superior, Deluxe and Premium type of room.We hope to continue to provide great experiences for you here at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Many thanks,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
We had two rooms. One of them had a blow dryer, the other didn't. There were four occupants in one room and only three towels.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. We are saddened to hear that your stay fell short of your expectations due to the situation you detailed and the absence of hair dryer you mentioned. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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I was happy with my stay. Jamie who cleaned my room was very friendly. I talked with her several times. I was fine with supplies. I didn’t need her to clean. I would stay there again if the chance came up.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. We sincerely appreciate your comments and we're especially pleased that Jamie's friendliness made a positive impact on your experience. It's great to know that you were happy with the room and supplies, and we appreciate your intention to return. Here at Red Roof, we always aims to provide the best possible service, and it s wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
一切都还行，没什么特别出彩的，但也没什么不好的。
Good value, and courteous service. Right off the highway. Conveniently located near local gas, food, and other needs. Always an issue whether one wants a hotel with greater control over physical acccess to the rooms, as opposed tio a Motel with outdoor room access.
The staff was friendly and my stay was fine. My only complaint is that my room key stopped working multiple times. I had to walk to the front desk each time in the snow. The first time I had my hands full and had to put everything back in the car before walking to the front desk. A little frustrating.
Room satisfactory clean. Very small. No tissues or blow dryer in room. OK for quick overnight lodging. It’s a motel with all room doors opening to the outside, so not super secure. No breakfast. There are vending machines and ice.
I had two dogs with me, so being able to step right outside with them when they needed to potty was super convenient.
The room was nice. It helped to get a room on the ground floor. It would have been nice to have a refrigerator and a coffee maker in the room.
The room was never cleaned in the 3 days. The first day the maid must have come in and dropped off clean towels on the bed. That's it. Didn't take the dirty towels. 2nd day nothing at all. Had to go to the office to get clean towels. Only one key would unlock the door.
Room was basic but functional and worked for our needs. Only complaint was no fridge or microwave in room.
We had two rooms. One of them had a blow dryer, the other didn't. There were four occupants in one room and only three towels.
I was happy with my stay. Jamie who cleaned my room was very friendly. I talked with her several times. I was fine with supplies. I didn’t need her to clean. I would stay there again if the chance came up.