酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor- Willoughby. I am truly sorry to hear about the issues you experienced during your recent visit with us. It's disheartening to learn that the room's cleanliness and the noise level from the highway impacted your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. The feedback provided in your review is much appreciated and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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I was happy with my stay. Jamie who cleaned my room was very friendly. I talked with her several times. I was fine with supplies. I didn’t need her to clean. I would stay there again if the chance came up.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. We sincerely appreciate your comments and we're especially pleased that Jamie's friendliness made a positive impact on your experience. It's great to know that you were happy with the room and supplies, and we appreciate your intention to return. Here at Red Roof, we always aims to provide the best possible service, and it s wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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Staff was polite and food/gas conveniently located across the street. But the beds were terribly uncomfortable and the tub was dirt stained. The air conditioner was very loud and the room never got cool. At least it didn't smell...
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor- Willoughby. We appreciate you sharing your experience. I understand that while our staff's politeness and the convenient location of food and gas were positives, the uncomfortable beds, tub, and noisy, ineffective air conditioner significantly detracted from your stay.Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate with great satisfaction the prospect of serving you or your family members once again during a forthcoming stay.Very truly yours,JohnRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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The hotel is very old and dirty. It is in an area that feels unsafe. The paint was peeling and blistering on the walls and ceiling. The AC would not shut off so it ran all night. The pillows are horrible. Out of 6 hotels we stayed at on this two week trip, it was the absolute worst. There were several heavy duty utility trucks in the lot and seemed perfect for that crowd.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. I am truly sorry to hear about your disappointing experience at our hotel. It is disheartening to learn that the condition of the property, including issues with cleanliness and air conditioner, fell so far short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is very important to us, so thank you for sharing. I hope you will allow us the opportunity to provide you with an improved experience during your next visit to the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
家庭亲子
The Motel has a good parking lot. The room smelled bad due to the humidity. The carpets were deteriorated and the washroom looked old.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. We're glad to know that you were pleased with the good parking lot. However, it is regrettable to hear that the state of the washroom and the smell you mentioned did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
The bathroom floor, bathtub, and toilet are disgustingly dirty, and there was a spill of pee. The room smells terrible. That was a bad experience.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Cleveland - Mentor- Willoughby. We are disappointed to hear that you are unsatisfied with your experience and that you found the cleanliness lacking and the smell you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
情侣出游
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Room appeared clean but had a slight stinky feet odor. Likely it was the carpet. The king bed springs are horrible on either side of the bed. Bed needs replaced. Staff were kind and courteous.
5.0分
其他
Rooms was very clean and extremely quiet. Parking was very close to door. Check in was easy and fast.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your experience at Red Roof Inn Cleveland - Mentor- Willoughby. We are pleased to know that you appreciated the cleanliness and quietness of your room, as well as the convenience of our parking and efficient check-in. We strive to provide excellent service and a comfortable environment, so it’s rewarding to know we succeeded during your visit.Your positive feedback is greatly appreciated and we hope to continue to provide great experiences for you at Red Roof. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
其他
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The room was clean and the location was quite convenient. But there was no water in the sink, the manager didn't change the room, and after four days of staying, it wasn't fixed. I had to wash up in a buthtub.
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酒店回复: Dear Valued Guest,We appreciate you sharing your experience with us at the Red Roof Inn Cleveland - Mentor/Willoughby. I am truly sorry to hear about the inconvenience you experienced with the sink in your room. I appreciate you mentioning the cleanliness and convenient location. We strive to provide a comfortable and clean environment for all our guests, and your feedback is greatly appreciated.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
一切都还行，没什么特别出彩的，但也没什么不好的。
脏内裤
去年我们在这里参加葡萄酒节，觉得还不错，但今年我们的房间靠近高速公路，噪音大得多。而且，掀开床上的被子，发现一条不是我们的内裤。显然，房间没有彻底打扫干净。
I was happy with my stay. Jamie who cleaned my room was very friendly. I talked with her several times. I was fine with supplies. I didn’t need her to clean. I would stay there again if the chance came up.
Staff was polite and food/gas conveniently located across the street. But the beds were terribly uncomfortable and the tub was dirt stained. The air conditioner was very loud and the room never got cool. At least it didn't smell...
The hotel is very old and dirty. It is in an area that feels unsafe. The paint was peeling and blistering on the walls and ceiling. The AC would not shut off so it ran all night. The pillows are horrible. Out of 6 hotels we stayed at on this two week trip, it was the absolute worst. There were several heavy duty utility trucks in the lot and seemed perfect for that crowd.
The Motel has a good parking lot. The room smelled bad due to the humidity. The carpets were deteriorated and the washroom looked old.
The bathroom floor, bathtub, and toilet are disgustingly dirty, and there was a spill of pee. The room smells terrible. That was a bad experience.
Room appeared clean but had a slight stinky feet odor. Likely it was the carpet. The king bed springs are horrible on either side of the bed. Bed needs replaced. Staff were kind and courteous.
Rooms was very clean and extremely quiet. Parking was very close to door. Check in was easy and fast.
The room was clean and the location was quite convenient. But there was no water in the sink, the manager didn't change the room, and after four days of staying, it wasn't fixed. I had to wash up in a buthtub.