酒店回复: Dear valued guest,Thank you for choosing Doubletree Arlington DFW South, we are thrilled you enjoyed your stay with us.We hope to see you again soon should your travels bring you back to the area again.
3.0分
其他
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There was no hot water in the morning to take a shower. Prior to booking the hotel I called to verify shuttle service to the airport and was assured there was a shuttle. Upon arrival, I was informed there was no shuttle and it cost an additional $65 for a taxi to the airport
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of hot water and the misunderstanding regarding airport shuttle service. Your comments have been shared with our front desk and maintenance teams to ensure clearer communication and prompt attention to the hot water issue. We truly regret that we did not meet your expectations on this visit and appreciate you bringing these matters to our attention.We hope you’ll consider giving us another opportunity in the future to provide you with a smoother and more comfortable experience.
1.0分
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Dnt stay here
Took water 30 minutes to get warm, water in
Sink smelled like sewage, remote was broke and maintenance took 30 minutes to bring batteries remote still didn’t wrk I will never stay here again
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酒店回复: We’re very sorry to hear about your disappointing experience and truly appreciate you bringing these issues to our attention. What you described does not reflect the standards we strive to uphold. Please accept our sincere apologies for the delays with maintenance, the water concerns, and the inconvenience with your remote control.Our maintenance and housekeeping teams have been alerted to address these problems immediately to ensure they do not happen again. We understand your frustration and regret that we fell short of your expectations.
喜欢这家酒店，离购物中心很近。推荐给新来的人。
卫生差，设备旧，住两晚当中没有housekeeping
很一般的酒店，房间居然住人还开给我
床太软，睡得腰疼，其他还行
住得很愉快。床很舒服，但能听到其他房间的一些噪音。
这家酒店很棒，员工总是那么有礼貌、乐于助人。下次还会再来。
可以满足需求 干净卫生
很棒。虽然半夜下了一场暴风雨，但我的房间很安全。☺️我感觉很舒服，又能睡个好觉了。
There was no hot water in the morning to take a shower. Prior to booking the hotel I called to verify shuttle service to the airport and was assured there was a shuttle. Upon arrival, I was informed there was no shuttle and it cost an additional $65 for a taxi to the airport
Dnt stay here
Took water 30 minutes to get warm, water in
Sink smelled like sewage, remote was broke and maintenance took 30 minutes to bring batteries remote still didn’t wrk I will never stay here again