酒店回复: Dear Tammy,Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you had during your stay. We are truly sorry to hear about the strong odor, the condition of the room, and the way your concerns were handled by our staff. That is not the standard of service or cleanliness we strive to provide, and we deeply regret the discomfort this caused. We also apologize for the billing confusion and the frustration you’ve experienced in trying to get it resolved. A double charge and delay in refund processing is unacceptable, and we understand how frustrating this must be. We are escalating this matter to our management and accounting teams to ensure it is corrected as quickly as possible.Sincerely,Management Team
酒店回复: Dear Kayla,Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay — from the temperature in your first room to the condition of the bed, bathroom, and shower in the second. This is certainly not the experience we aim to provide, and we understand your frustration. That said, we’re grateful for your kind words about our staff. We’re pleased to hear our front desk team was helpful and accommodating in assisting with your request. Your feedback has been shared with our maintenance and housekeeping teams to address these concerns and prevent future issues.Sincerely,Management Team
酒店回复: Dear Japho,Thank you for taking the time to share your experience. We're glad to hear that your reservation process was smooth and that our front desk staff responded promptly and professionally when the A/C issue arose. However, we sincerely apologize for the condition of the pool and for falling short of your expectations in other areas of your stay. We understand how important a clean and inviting pool is, especially when traveling with children, and we regret that this impacted your plans. Your comments have been shared with our maintenance team to ensure the pool is properly treated and maintained at all times. We also appreciate your feedback regarding breakfast and overall value, and we’ll take it into consideration as we continue to improve our services.Sincerely,Management Team
酒店回复: Dear Destany,Thank you for taking the time to share your experience. While we're glad to hear our front desk team made a positive impression, we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Finding leftover items under the bed, mold in the bathroom, and signs of disrepair in the shower are unacceptable, and we truly regret the oversight. We are also sorry to hear about the inconvenience with your key cards and the missing breakfast items. Your comments have been shared with our housekeeping, maintenance, and breakfast teams so we can address these concerns promptly and improve the experience for future guests.Best Regards,Management Team
5.0分
情侣出游
原文
翻译提供方：Google
房间不错，但有些家具有些老旧破损。床还可以再舒服点。员工很棒。
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酒店回复: Dear Donna,Thank you for your thoughtful feedback. We're glad to hear you enjoyed your room and that our staff made a positive impression during your stay. Providing friendly and helpful service is very important to us, and we’ll be sure to share your kind words with the team. We appreciate your comments regarding the furniture and bed comfort. These details help us identify where updates are needed, and we will certainly take them into consideration as we plan future improvements.Best Regards,Management Team
2.0分
家庭亲子
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The hotel really needs a face lift. Several areas could use a coat of paint, and the carpets are frayed and dirty. The breakfast buffet was very sparse, as was the snack selection in the lobby. The coffee tasted like mud, and they didn't have any regular creamer, just flavored. I wanted cereal one morning, and the milk carafe was empty. The attendant was nowhere to be found. The carpet in our room was never vacuumed, and had crumbs from when we ate in our room the first night of our stay. We will not be returning the next time that we travel there.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. We appreciate your detailed feedback, as it highlights areas where we need to improve, including room maintenance, breakfast service, and lobby amenities. Your comments will be addressed to ensure a better experience for future guests.Sincerely,Management Team
1.0分
其他
It’s nothing like the picture.. the pool was broke and breakfast was gross the beds stunk js gross
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酒店回复: Dear Kashia,Thank you for your feedback. We’re sorry to hear the stay did not meet your expectations, and we appreciate you noting the concerns about the pool, breakfast, and room condition. While our team works hard to maintain accurate standards, we will review these points to ensure they are properly addressed.Sincerely,Management Team.
3.0分
家庭亲子
Smelled weird. My daughter's side of the bed we shared was about 3 inches lower than mine and very uncomfortable.
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酒店回复: Dear Guest,Thank you for sharing this with us. We’re sorry to hear about the odor and the uneven bed, as your comfort should never be affected in this way. Your comments will be shared with our team so we can address these concerns right away and ensure a better experience moving forward.Sincerely,Management Team.
3.0分
其他
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There was a weird smell in the lobby and the room had another weird smell. The floors all needed a good cleaning/vacuum. Mirror in the room was dirty as though someone had licked it. There was a red substance on the inside of the comforter. Our room wasn't cleaned during our stay. Next time we will stay someplace else. It was close to a Dick's Sporting Goods outlet.
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酒店回复: Dear Miranda,Thank you for sharing these details. We’re sorry your stay did not reflect the clean and welcoming environment we work to provide. What you described does not match our standards, and we will be reviewing housekeeping procedures to ensure rooms and common areas are properly maintained. We appreciate you noting the convenient location, and your feedback will be used to make improvements.Sincerely,Management Team.
2.0分
其他
Not very friendly . Breakfast was poor . Not enough for all the guesses. Lady serving in the dinning having a mad face went people ask for something.
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酒店回复: Dear Mireya,Thank you for sharing your feedback. We sincerely apologize that the service you received in the breakfast area and the breakfast offerings did not meet your expectations. This is not the experience we strive to provide, and we regret that it impacted your stay. Your comments have been shared with our food service and management teams to address both staff training and breakfast availability. We appreciate your input and hope to provide a better experience in the future.Sincerely,Management Team
酒店臭气熏天，一股臭味扑鼻而来，酒店员工粗鲁无礼，房间里臭气熏天，简直让人喘不过气来。房间里的沙发上到处都是动物的毛发。浴室感觉很恶心。我们取消了三晚中的两晚，只住了一晚就离开了。他们提出退还两晚的房费，但后来又转过身来再次向我收费。直到现在，退款都费了好大劲！我的卡上仍然显示这家酒店重复收费！已经五天了，结果还是不对。
第一个房间温度高达80华氏度（约27摄氏度）。最后我要求换房间。第二个房间的床是我睡过的最差的。坐下时马桶真的会动（不是马桶盖，而是整个马桶），而且我们洗澡时，淋浴间里至少有4英寸深的积水。
不过还是要感谢工作人员的热情好客！我预付了两晚的房费，住完第一晚后就不想再住了。我要求退还第二晚的房费，前台的女士同意了我的请求（非常感谢）。
房间在线预订很方便。在线价格比前台报价更优惠。我们之前住的房间空调坏了，所以换了一间。前台很爽快地帮我们安排了一间新房间。安顿好房间后，我们带着孩子们去了游泳池。泳池水看起来很脏，浑浊不堪，我们决定不让孩子们游泳。于是，我们去了当地的娱乐中心，让孩子们游泳。我不会再来这家酒店了。早餐还不错，但我们决定吃快餐。
前台小姐人很好。房间看起来很干净，直到一个孩子掉了东西，去捡，我们在床下发现了空酒瓶。浴室里有霉菌，淋浴间的油漆和墙壁可能都掉了。也没有牛奶可以冲麦片。卡在早上8点30分之前就被停用了。幸好我男朋友还在我们房间里，早餐后让我们回去。
房间不错，但有些家具有些老旧破损。床还可以再舒服点。员工很棒。
The hotel really needs a face lift. Several areas could use a coat of paint, and the carpets are frayed and dirty. The breakfast buffet was very sparse, as was the snack selection in the lobby. The coffee tasted like mud, and they didn't have any regular creamer, just flavored. I wanted cereal one morning, and the milk carafe was empty. The attendant was nowhere to be found. The carpet in our room was never vacuumed, and had crumbs from when we ate in our room the first night of our stay. We will not be returning the next time that we travel there.
It’s nothing like the picture.. the pool was broke and breakfast was gross the beds stunk js gross
Smelled weird. My daughter's side of the bed we shared was about 3 inches lower than mine and very uncomfortable.
There was a weird smell in the lobby and the room had another weird smell. The floors all needed a good cleaning/vacuum. Mirror in the room was dirty as though someone had licked it. There was a red substance on the inside of the comforter. Our room wasn't cleaned during our stay. Next time we will stay someplace else. It was close to a Dick's Sporting Goods outlet.
Not very friendly . Breakfast was poor . Not enough for all the guesses. Lady serving in the dinning having a mad face went people ask for something.