酒店回复: Dear Juan,Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you experienced.Our team strives to provide a clean, comfortable, and welcoming environment for every guest, and we regret that we fell short during your visit. We’ll be reviewing your comments closely with our staff to make the necessary improvements.We appreciate you bringing this to our attention and hope we may have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Management
酒店回复: Dear OLGA, Thank you for your kind words and recommendation. We’re delighted to hear that you enjoyed the comfort, cleanliness, and spaciousness of your room. However, we apologize for the delayed response to your request and the inconvenience caused by the pool closure not being communicated in advance. We truly appreciate your understanding and hope to welcome you back to Extended Stay America for an even better experience in the future.Sincerely,Hotel Management
5.0分
其他
Yes, staff was nice. We were having issues with cable in room. I would recommend adding a coffee pot in the room.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our staff to be nice and welcoming, as providing friendly service is very important to us. We apologize for the inconvenience you experienced with the cable during your stay and appreciate you bringing this to our attention so we can review it with our technical team.We also value your suggestion regarding adding a coffee pot to the room and will certainly take it into consideration as we continue to look for ways to enhance guest comfort. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Management.
3.0分
其他
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The kitchen had no equipment (completely bare cabinets). You have to tell the front desk what you need. The whole point of an Extended Stay is the perks of a kitchen. They must be trying to skimp on costs by having shared equipment across multiple units. It's an inconvenience to order kitchen supplies. They should already be stocked in the room.
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酒店回复: Dear Guest, Thank you for your feedback. While our property is designed for more extended stays, and amenities like kitchenware are available upon request, we understand how frustrating it must have been not to have these readily accessible. Please know that to maintain cleanliness for all guests, dishware and kitchen supplies are stored at the front desk and can be delivered to your suite upon request. Your comments are valuable, and we continuously review and improve our services to better meet guest expectations. We hope to have another opportunity to provide the experience you deserve.Sincerely,Hotel Management
2.0分
情侣出游
Really outdated building, elevators barely work, tv in room didn’t work, pictures were very misleading. Only plus side was the location was great for our trip.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We regret that the overall condition of the property and amenities did not meet your expectations. Your comments will be shared with our maintenance and management teams to ensure proper attention is given. We are glad the location was convenient for your trip, and we hope you might consider giving us another opportunity to provide a more comfortable experience in the future.Sincerely,Hotel Management
3.0分
其他
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The hotel is on the older side. The pictures online looked more updated. Also, it appears that people live there. There were ppl out by the pool at 4am having a party and apparently is normal activity by the tenants.
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that the property did not fully meet your expectations and impacted your stay. Your feedback regarding the pool area and overall atmosphere will be shared with our team to ensure we maintain a comfortable and enjoyable environment for all guests. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
5.0分
其他
Very nice for the price and my room was updated and spacious. The ac unit was a lil noisy but the check in was efficient and to my liking.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you found your room updated, spacious, and a great value for the price. It’s also wonderful to know that your check-in process was smooth and to your satisfaction. However, we are sorry for any discomfort caused by the AC unit and will have our maintenance team look into it to ensure a quieter stay next time. Your feedback helps us improve, and we look forward to welcoming you back soon at Extended Stay America.Sincerely, Hotel Management
1.0分
其他
Fleas
There were animals in the bed, fleas or I don't know what it was, and the hotel managers don't care about the well-being of their guests.
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酒店回复: Dear Ciro, Thank you for your feedback. We sincerely apologize for not meeting your expectations. Ensuring the comfort and safety of our guests is our highest priority, and we are dedicated to providing the cleanest and most welcoming environment possible. This commitment includes undertaking a thorough deep cleaning of our rooms. Your comments have been shared with our management and housekeeping teams for prompt review and action, as we are devoted to maintaining a safe and comfortable experience for all our guests. Thank you for bringing this matter to our attention and we look forward to have another opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
3.0分
其他
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Weird smell in hallways, room was non smoking but due to other rooms smoking the smell seeped through. Room was decent size. You get what you pay for. For the price it did what needed to.
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酒店回复: Dear Vanessa, Thank you for sharing your feedback regarding your recent stay. We are pleased to know that you found the room comfortable and appropriately priced for your needs. Maintaining a fresh and pleasant environment throughout our property is one of our top priorities; however, we sincerely regret that the room did not meet your expectations. Please be assured that we will share this with our housekeeping team to ensure that each room is presented in optimal condition for our esteemed guests. We greatly appreciate your feedback and look forward to the opportunity to provide a more satisfying and enjoyable experience on your next visit.Sincerely,Hotel Management
4.0分
情侣出游
Well located, high price for the amenities it offers, a very strong smell of humidity and I asked for an extra blanket and they didn't have it.
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酒店回复: Dear Leonor,Thank you for taking the time to share your feedback with us. We’re glad to know you found our location convenient and appreciated your overall stay. However, we sincerely apologize for the inconvenience you experienced.Please be assured that we are taking the appropriate steps to address these concerns with our teams to ensure a more comfortable experience for our future guests.Your feedback is truly valuable, and we appreciate your understanding as we continue to make improvements. We hope to have the opportunity to welcome you back soon for a much-improved stay.Warm regards,Hotel Management
从我们到达的那天起，酒店就很脏，据我所知，第二天他们也没有打扫，据我所知，晚上听到了噪音，他们在门上画了个十字，我报告了这件事，但他们什么也没做，他们只是说要找经理看看，第二天他们仍然没有打扫，这是我在酒店经历过的最糟糕的一次，他们收任何费用都是不值得的。
房间很棒，超级舒适，宽敞干净。我唯一想提点什么，他们直到我亲自去才送来。我一个半月前预订的时候，酒店并没有说泳池关闭了，但总的来说，还不错。我推荐这家酒店。
Yes, staff was nice. We were having issues with cable in room. I would recommend adding a coffee pot in the room.
The kitchen had no equipment (completely bare cabinets). You have to tell the front desk what you need. The whole point of an Extended Stay is the perks of a kitchen. They must be trying to skimp on costs by having shared equipment across multiple units. It's an inconvenience to order kitchen supplies. They should already be stocked in the room.
Really outdated building, elevators barely work, tv in room didn’t work, pictures were very misleading. Only plus side was the location was great for our trip.
The hotel is on the older side. The pictures online looked more updated. Also, it appears that people live there. There were ppl out by the pool at 4am having a party and apparently is normal activity by the tenants.
Very nice for the price and my room was updated and spacious. The ac unit was a lil noisy but the check in was efficient and to my liking.
Fleas
There were animals in the bed, fleas or I don't know what it was, and the hotel managers don't care about the well-being of their guests.
Weird smell in hallways, room was non smoking but due to other rooms smoking the smell seeped through. Room was decent size. You get what you pay for. For the price it did what needed to.
Well located, high price for the amenities it offers, a very strong smell of humidity and I asked for an extra blanket and they didn't have it.