酒店回复: Dear Juan,Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you experienced.Our team strives to provide a clean, comfortable, and welcoming environment for every guest, and we regret that we fell short during your visit. We’ll be reviewing your comments closely with our staff to make the necessary improvements.We appreciate you bringing this to our attention and hope we may have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Management
酒店回复: Dear OLGA, Thank you for your kind words and recommendation. We’re delighted to hear that you enjoyed the comfort, cleanliness, and spaciousness of your room. However, we apologize for the delayed response to your request and the inconvenience caused by the pool closure not being communicated in advance. We truly appreciate your understanding and hope to welcome you back to Extended Stay America for an even better experience in the future.Sincerely,Hotel Management
5.0分
其他
Rooms are spacious. I. The same parking lot as a sushi buffet. Close to Six Flags. Staff is pleasant.
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酒店回复: Dear Kassandra,Thank you so much for your perfect review and for taking the time to share your experience. We’re delighted to hear that you enjoyed our spacious rooms and convenient location near great dining options and Six Flags, it’s wonderful to know that made your stay even more enjoyable. Our team strives to provide friendly and attentive service to ensure every guest feels welcome, so your kind words about our staff truly mean a lot to us.We greatly appreciate your feedback and your recommendation. It’s always our goal to provide both comfort and convenience, and we’re so happy to know we achieved that during your visit. We look forward to welcoming you back soon for another relaxing and enjoyable stay.Warm regards,Hotel Management
1.0分
家庭亲子
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I paid and reserved my room in May 2025 for a September 27-30 date.
When I arrived on September 27,2025 I was informed there was NO room available because they (Extended Stay) had overbooked!
How can I reserve in May and show up in September without a room???
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酒店回复: Dear Charles, We sincerely apologize for the inconvenience caused by the overbooking situation. We understand how frustrating it must have been to arrive and find your reserved room unavailable, despite booking well in advance. Overbooking is never our intention, and we are reviewing our reservation processes to prevent such occurrences in the future. Your feedback is valuable in helping us improve our service. We truly regret the disruption to your plans and hope to have the opportunity to provide a seamless stay next time.Sincerely, Hotel Management
4.0分
其他
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Room was spacious and had all that we needed. Clean though appliances very dated. A/C Unit was loud likely also due to age but worked. Sofa bed mattress great for young people but not older due to this springy feel
Mattress. Overall, staff is super friendly and accommodating. Conveniently located to restaurants, convenient stores and walking distance to six flags and AT&T stadium. Would stay here again.
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酒店回复: Dear Laura,Thank you for sharing your experience! We’re delighted you enjoyed the spacious room and found everything you needed for a comfortable stay. It’s wonderful to hear that our team made a positive impression with their friendly and accommodating service. We’re glad that your visit was convenient and enjoyable, and we look forward to welcoming you back to Extended Stay America for another great stay!Sincerely,Hotel Management
4.0分
其他
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Good experience for a good price
Overall my experience was a pretty good one with a few staring hiccups. The check was smooth and quick but my room was not in the best condition. Allthough it was very spacious, the bathroom door was broken and the fridge was not positooned to ppen the correct way. I was able to switch into a new room with was excellent. The front desk attendants were extremely nice and accomodating throughout the entire proccess. I would definitely recommend this stay to anyone staying in the Alrington area as it is close to everything and is roomy enough for a family comfortably.
1.0分
其他
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The blinds are so short that anyone waking right next to the window can see inside the room, and you wake up to the sun blasting on your face.
Reception area is ALWAYS lousy with people FaceTiming without speakers, and the hotel lacks a breakfast area. Overall, you can get much better rooms and service for the same price.
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酒店回复: Dear Juliano, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
家庭亲子
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There is no free breakfast it is complementary breakfast only. It smelled bad like mildew when you walked in the room. The stoves looked so old and outdates. The hallways smelled like smoke.
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酒店回复: Dear Yajaira, Thank you for bringing these concerns to our attention. We sincerely regret that your experience was not more comfortable. Maintaining a clean and healthy environment is a priority, and your comments have been shared with the appropriate teams for immediate attention. Feedback like yours plays an important role in helping us uphold the standards we aim to provide. We appreciate you taking the time to share your impressions and are committed to addressing the issues raised to better serve our future guests. Sincerely, Hotel Management
3.0分
其他
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Need to be more considerate
I was called the day of my check in to tell me they couldn't fulfill my reservation. I booked months ago! I needed two beds, but because such short notice I took one bed and couch.
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酒店回复: Dear Laura,Thank you for sharing your experience with us. We sincerely apologize for the last-minute change to your reservation and understand how frustrating it must have been, especially after booking in advance. Your comfort is very important to us, and we regret the inconvenience this caused during your stay.We’re reviewing this situation with our team to ensure better communication and planning moving forward. We appreciate your understanding and hope to have the opportunity to provide you with the experience you originally expected on a future visit.Warm regards,Hotel Management
4.0分
家庭亲子
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I like how much room there is for my 10 month old son who is using his walker, to actually have room to wonder around in it without running into any and everything. The kitchen makes it very convenient for making his bottles and keeping them clean and stored away. I would highly recommend this property.
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酒店回复: Dear Krista,Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you and your little one had a comfortable and spacious stay with us. It’s great to know the layout of the room and the convenience of the kitchen helped make things easier for you, especially with a 10-month-old exploring in his walker!We’re so pleased you would recommend our property, and we truly hope to welcome you and your family back again soon.Warm regards,Hotel Management
从我们到达的那天起，酒店就很脏，据我所知，第二天他们也没有打扫，据我所知，晚上听到了噪音，他们在门上画了个十字，我报告了这件事，但他们什么也没做，他们只是说要找经理看看，第二天他们仍然没有打扫，这是我在酒店经历过的最糟糕的一次，他们收任何费用都是不值得的。
房间很棒，超级舒适，宽敞干净。我唯一想提点什么，他们直到我亲自去才送来。我一个半月前预订的时候，酒店并没有说泳池关闭了，但总的来说，还不错。我推荐这家酒店。
Rooms are spacious. I. The same parking lot as a sushi buffet. Close to Six Flags. Staff is pleasant.
I paid and reserved my room in May 2025 for a September 27-30 date.
When I arrived on September 27,2025 I was informed there was NO room available because they (Extended Stay) had overbooked!
How can I reserve in May and show up in September without a room???
Room was spacious and had all that we needed. Clean though appliances very dated. A/C Unit was loud likely also due to age but worked. Sofa bed mattress great for young people but not older due to this springy feel
Mattress. Overall, staff is super friendly and accommodating. Conveniently located to restaurants, convenient stores and walking distance to six flags and AT&T stadium. Would stay here again.
Good experience for a good price
Overall my experience was a pretty good one with a few staring hiccups. The check was smooth and quick but my room was not in the best condition. Allthough it was very spacious, the bathroom door was broken and the fridge was not positooned to ppen the correct way. I was able to switch into a new room with was excellent. The front desk attendants were extremely nice and accomodating throughout the entire proccess. I would definitely recommend this stay to anyone staying in the Alrington area as it is close to everything and is roomy enough for a family comfortably.
The blinds are so short that anyone waking right next to the window can see inside the room, and you wake up to the sun blasting on your face.
Reception area is ALWAYS lousy with people FaceTiming without speakers, and the hotel lacks a breakfast area. Overall, you can get much better rooms and service for the same price.
There is no free breakfast it is complementary breakfast only. It smelled bad like mildew when you walked in the room. The stoves looked so old and outdates. The hallways smelled like smoke.
Need to be more considerate
I was called the day of my check in to tell me they couldn't fulfill my reservation. I booked months ago! I needed two beds, but because such short notice I took one bed and couch.
I like how much room there is for my 10 month old son who is using his walker, to actually have room to wonder around in it without running into any and everything. The kitchen makes it very convenient for making his bottles and keeping them clean and stored away. I would highly recommend this property.