酒店回复: I do apologize for the misinformation but when you book and pay through a third party, there is nothing that the hotel is permitted to do with the rate.

酒店回复: We apologize your stay with us did not meet your expectations. We hope you do give us another try in the future.

酒店回复: We apologize for the mishap and the inconvenience caused by your card getting charged in error. We have since corrected this. We hope to see you again in the future.

酒店回复: Thank you for taking the time out of your day to provide us with feedback on your recent stay with us. I appreciate you selecting the Residence Inn. We understand that traveling can be challenging, and we try to provide a safe, clean and comfortable environment. However, I understand that our accommodations did not meet those expectations for you during your recent stay with us and I am very sorry. As a hotel team we live and breathe by these reviews and each and every team member takes great pride in our cleanliness and service standards, so it is always disappointing to hear that we fell short of your expectations. I will make sure that this is address the proper dusting and cleaning process with the individual responsible, this is truly not the typical response we receive from our travelers, and we will do everything possible to make immediate corrections. We truly use all feedback from our guests to get insight on how we can keep improving. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver