Should have known from the name but the reviews are so good, better than higher classed hotels, that we thought it would be worth the risk. Absolutely appalling from the second we walked indoors. Unpleasant staff, screaming/strange/scary guests in parking lot and lobby. Room was unlike anything I’ve ever seen. We asked for non smoking and it seemed as if someone had smoked there that day. The hallways smelled as if someone had freshly peed up and down the entire way. Genuinely traumatizing. How could anyone ever review this place well?!?!? Are they being paid to lie? Truly shocked and concerned in ever trusting a review of a place ever again. Shame on TripAdvisor for even having these misleading reviews up in the first place. And Hopper. And Google. It’s A SCAM AND A CATFISH.
2.0分
独自旅行
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Looks nice from the outside, and located in a decent neighborhood, but unfortunately, things on the inside were different. Room was large but spartan and showed definite signs of age - fair amount of wear and tear is evident. Shelf next to bed was sticky indicating inattentive housekeeping. One bedside light socket was totally exposed with no bulb, creating a shock hazard. The other bedside light socket had a bare bulb only. The bathroom, however, was clean. When I checked in (on a Tuesday), I was told that none of the elctronic room locks were operational and that they would not be fixed until Thursday. I would have to have someone from the front desk let me into my room every time I needed access during my one night stay. No compensation or concessions were offered for this obvious inconvenience. When I returned to the motel in the late evening and requested access to my room, the front desk person asked for no identification or other verification that I was the proper occupant of the room. Instead the front desk person simply unlocked my room on my request. sa Overall, I'd normally rate this motel a '3' (average) but the various safety & security issues knock it down to a '2'.
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酒店回复: We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Nancy Y. #Team6
5.0分
家庭亲子
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This is the best hotel we have ever stayed in, pricing is great,beds are comfy and staff is amazing. Love the surrounding area, easy access to everything. Food, clubs etc... My daughter also loved the staff as well... Will be coming back. Thanks for the stay, Christan Montgomery.
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酒店回复: Hi Christan, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6
5.0分
家庭亲子
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I really enjoyed my stay, the staff was super friendly, and the building always smells good when you walk in overall I would recommend this hotel when my family and friends need some where go. The housekeeping is always helpful there's always someone around when you need something
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酒店回复: Hi Traveler, We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels! Maz K. #Team6
5.0分
家庭亲子
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My stay here was great. With friendly staff (ALL of them) and prompt service, I was going through a rough patch, the managers and housekeepers made my stay as comfortable as possible. With clean, spacious rooms, comfortable beds, and WiFi, there’s a lot of bang for your buck. I would definitely recommend.
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酒店回复: Hi Traveler We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon. Lilith #Team6
5.0分
情侣出游
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Mrs. Lynn is amazing and very helpful. Couldn't ask for a better person to be working here. Finally got good friendly lady working here. Thank you for all your help!!!! It hasn't gone unnoticed!!! Have a great day!
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酒店回复: Hi Dwayne, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6
1.0分
情侣出游
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My husband and I needed a quick night stay in Richmond after a flight. We booked a room here through *******. Upon arrival we were told “there are no rooms”, even though we had confirmation. TERRIBLE customer service. We were told “we weren’t the first and wouldn’t be the last” for that to happen to. I felt like I was on a SNL skit. Not to mention all of the intoxicated people walking around the parking lot! If I could leave 0 stars I would!!
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酒店回复: Hi Heather, Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6
1.0分
情侣出游
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I stayed here on Sep 10, 2023 Do not stay here! After checking in, we noticed the carpets in the hallways were filthy - not in one place but throughout. As we walked to our room we saw poop, I hope from a dog, in two places. Although I saw a staff member walking past the poop, it was still there the next day. Our room had mold in the bathroom, various bugs in the bathroom and near the bed, and a pool of water/condensation on the floor under the AC unit. The pillows were thin, and the linens rough. Upon checking out, we again saw dirty carpets on the way to the exit and the same dog poop on the floor we saw when checking in. Finally, the garbage can outside the front door was overflowing with trash, the same as it was when we checked in.
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酒店回复: Hi Joseph, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith #Team6
2.0分
独自旅行
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Unprofessional front desk. Sharpie written phone number on the front door to reach the staff. 3 unanswered calls. Eventually a woman in her pajamas let me in.. it was 11pm. Hotel is a residence, like an apartment building with people mingling and partying at all hours. The fan and TV couldn't drown out the din. Bed was fine. Bathroom was clean. Not a restful night. I should have slept in my car. Whatever this place used to be, it's not any more.
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酒店回复: Hi Traveler, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6
有蟑螂。我住的几天里，它们从水槽和马桶里爬出来。
Should have known from the name but the reviews are so good, better than higher classed hotels, that we thought it would be worth the risk. Absolutely appalling from the second we walked indoors. Unpleasant staff, screaming/strange/scary guests in parking lot and lobby. Room was unlike anything I’ve ever seen. We asked for non smoking and it seemed as if someone had smoked there that day. The hallways smelled as if someone had freshly peed up and down the entire way. Genuinely traumatizing. How could anyone ever review this place well?!?!? Are they being paid to lie? Truly shocked and concerned in ever trusting a review of a place ever again. Shame on TripAdvisor for even having these misleading reviews up in the first place. And Hopper. And Google. It’s A SCAM AND A CATFISH.
Looks nice from the outside, and located in a decent neighborhood, but unfortunately, things on the inside were different. Room was large but spartan and showed definite signs of age - fair amount of wear and tear is evident. Shelf next to bed was sticky indicating inattentive housekeeping. One bedside light socket was totally exposed with no bulb, creating a shock hazard. The other bedside light socket had a bare bulb only. The bathroom, however, was clean. When I checked in (on a Tuesday), I was told that none of the elctronic room locks were operational and that they would not be fixed until Thursday. I would have to have someone from the front desk let me into my room every time I needed access during my one night stay. No compensation or concessions were offered for this obvious inconvenience. When I returned to the motel in the late evening and requested access to my room, the front desk person asked for no identification or other verification that I was the proper occupant of the room. Instead the front desk person simply unlocked my room on my request. sa Overall, I'd normally rate this motel a '3' (average) but the various safety & security issues knock it down to a '2'.
This is the best hotel we have ever stayed in, pricing is great,beds are comfy and staff is amazing. Love the surrounding area, easy access to everything. Food, clubs etc... My daughter also loved the staff as well... Will be coming back. Thanks for the stay, Christan Montgomery.
I really enjoyed my stay, the staff was super friendly, and the building always smells good when you walk in overall I would recommend this hotel when my family and friends need some where go. The housekeeping is always helpful there's always someone around when you need something
My stay here was great. With friendly staff (ALL of them) and prompt service, I was going through a rough patch, the managers and housekeepers made my stay as comfortable as possible. With clean, spacious rooms, comfortable beds, and WiFi, there’s a lot of bang for your buck. I would definitely recommend.
Mrs. Lynn is amazing and very helpful. Couldn't ask for a better person to be working here. Finally got good friendly lady working here. Thank you for all your help!!!! It hasn't gone unnoticed!!! Have a great day!
My husband and I needed a quick night stay in Richmond after a flight. We booked a room here through *******. Upon arrival we were told “there are no rooms”, even though we had confirmation. TERRIBLE customer service. We were told “we weren’t the first and wouldn’t be the last” for that to happen to. I felt like I was on a SNL skit. Not to mention all of the intoxicated people walking around the parking lot! If I could leave 0 stars I would!!
I stayed here on Sep 10, 2023 Do not stay here! After checking in, we noticed the carpets in the hallways were filthy - not in one place but throughout. As we walked to our room we saw poop, I hope from a dog, in two places. Although I saw a staff member walking past the poop, it was still there the next day. Our room had mold in the bathroom, various bugs in the bathroom and near the bed, and a pool of water/condensation on the floor under the AC unit. The pillows were thin, and the linens rough. Upon checking out, we again saw dirty carpets on the way to the exit and the same dog poop on the floor we saw when checking in. Finally, the garbage can outside the front door was overflowing with trash, the same as it was when we checked in.
Unprofessional front desk. Sharpie written phone number on the front door to reach the staff. 3 unanswered calls. Eventually a woman in her pajamas let me in.. it was 11pm. Hotel is a residence, like an apartment building with people mingling and partying at all hours. The fan and TV couldn't drown out the din. Bed was fine. Bathroom was clean. Not a restful night. I should have slept in my car. Whatever this place used to be, it's not any more.