酒店回复: Hi Rizwan,I'm sorry to hear that you were dissatisfied with your stay. Your feedback is important to us, and we genuinely want to understand the specific issues you encountered. This information will help us identify areas for improvement and ensure a better experience for future guests.
5.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Hello Jeff,We are pleased to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!
1.0分
其他
Management was very ignorant. Refused to help with ANY issues. It was a zoo in there. And nothing is up to code.
展开
酒店回复: Hi Brendon,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. Rest assured, we are actively investigating your feedback with our management for prompt action. Thank you for your patience.
3.0分
家庭亲子
The floor was stained with dirt, the towels lacked freshness, and the bathtub bore an uninviting ring.
展开
酒店回复: Hi Rochelle,Thank you for sharing your concerns. We sincerely apologize for the condition you encountered, as it does not reflect the standards we aim to uphold. Your feedback is valuable, and we will be sharing it with our team to ensure improvements are made. We appreciate you bringing this to our attention.
1.0分
其他
展开
Never got new towels. I have expensive clothes and I do not wash with hot water. They had the hose switched and the manager said “that’s not my problem” I asked who to talk to about this and he wouldn’t tell me. He literally refused to help me. He then swapped the hoses himself and said it’s cold now. I said the washer already fillled up it’s a done deal, he wouldn’t even give me 4 quarters back for THEIR mistake. If I pay to stay here. I ont expect to do maintenance as well. Not to mention. Nothing is up to code
展开
酒店回复: Hello Brendon,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.
1.0分
商务出差
The room didn’t have a jacuzzi as advertised. The was not even closed to the description online. Did not like it at all.
展开
酒店回复: Hi Irazema,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate you bringing this to our attention. Your comments will be reviewed to help us improve, and we hope to provide you with a better stay in the future.
2.0分
商务出差
展开
I was there for only 3 days and found the room floors had never been swept or even close to it, and bathtub had scrum and leftover hair on the side of the tub, the toilet seat was unstable, person could far easily fall off.Front desk person is hard to understand during a conversation.The only plus was parking it was properly lit.
展开
酒店回复: Hi Rebecca,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will address your concerns with our housekeeping team to ensure such issues are prevented in the future. We also regret that the condition of the bathroom and the toilet seat were not up to par, and we will ensure these areas are properly checked and maintained. We’re glad you found the parking area well-lit and appreciate your feedback, as it helps us make necessary improvements.
3.0分
其他
There was no shower curtain. I called down to the lobby and they said something about housekeeping. But nobody ever came.
展开
酒店回复: Hello Robert,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Your comments have been shared with our team to help improve our service moving forward. We appreciate your input and hope to welcome you back for a better stay.
过去三周我都在出差，每次都住这家酒店，因为它离我爸爸看病的医院很近，而且这里安静又舒适。
房间还不错，我肯定会再来的，真的很棒。
最糟糕的手指
好的
Management was very ignorant. Refused to help with ANY issues. It was a zoo in there. And nothing is up to code.
The floor was stained with dirt, the towels lacked freshness, and the bathtub bore an uninviting ring.
Never got new towels. I have expensive clothes and I do not wash with hot water. They had the hose switched and the manager said “that’s not my problem” I asked who to talk to about this and he wouldn’t tell me. He literally refused to help me. He then swapped the hoses himself and said it’s cold now. I said the washer already fillled up it’s a done deal, he wouldn’t even give me 4 quarters back for THEIR mistake. If I pay to stay here. I ont expect to do maintenance as well. Not to mention. Nothing is up to code
The room didn’t have a jacuzzi as advertised. The was not even closed to the description online. Did not like it at all.
I was there for only 3 days and found the room floors had never been swept or even close to it, and bathtub had scrum and leftover hair on the side of the tub, the toilet seat was unstable, person could far easily fall off.Front desk person is hard to understand during a conversation.The only plus was parking it was properly lit.
There was no shower curtain. I called down to the lobby and they said something about housekeeping. But nobody ever came.