酒店回复: Dear John, Thank you for sharing your feedback. We sincerely regret that your experience did not reflect the standards we strive to maintain. Your comments regarding the condition of the room and surrounding areas have been noted and will be shared with our team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Kyle,We apologize for the inconvenience you encountered. We have a refundable deposit policy in place to cover incidental charges, but we understand how frustrating it can be when payment methods are limited and expectations aren’t clearly communicated. Your comments will be reviewed with our team to ensure we’re providing better clarity and more attentive service moving forward. Thank you for taking the time to share your experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
酒店需要更好地清洁，修补房间墙壁上的孔洞，或许还可以粉刷一下。马桶看起来好像还没洗过。
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酒店回复: Dear Damian,Thank you for your feedback. We regret that the room conditions did not meet expectations during your stay. Cleanliness and upkeep are important to us, and we’ll be addressing the concerns you raised with our housekeeping and maintenance teams. Your comments help us identify where we need to improve, and we appreciate you bringing them to our attention. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
一切都过时了，不符合标准。床极其不舒服。一块小肥皂只能供三个人使用。
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酒店回复: Dear Christina,We're sorry the accommodations didn't meet your expectations and that comfort and basic provisions were lacking during your visit. For hygiene purposes, additional toiletries are available at the front desk and provided upon request. Your comments regarding the condition of the furnishings and bedding have been shared with our team to help guide future improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
酒店回复: Dear Leida, Thank you for your generous rating. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We regularly receive praise for our quiet and relaxing atmosphere. However, we appreciate you letting us know your feedback regarding the breakfast. We will share this appropriately with our team. We are glad that you chose us and hope that you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management
2.0分
其他
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Long story short. Worst hotel I’ve stayed in over the past 10 years.
The only good part was the reception team. Friendly. Professional. Quick to respond.
Everything else was a disaster. Hairs. Black hairs. In the bathtub. On the bathroom floor. On the bed linen.
Towels were old and worn out. The whole place needs serious cleaning, renovation, and ventilation.
Loud highway noise. Weird smells in the corridors. The first room we got smelled like someone just smoked there.
If you have other options, pick anything else.
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酒店回复: Dear Maxim, Thank you for taking the time to share your review with us. It is very concerning to read your comments, as we take guest comfort and cleanliness very seriously. We’ll be sharing your feedback with our team to ensure we’re doing everything possible to maintain the highest housekeeping standards and improve the overall guest experience. On a positive note, we’re pleased to know that our reception team made a good impression with their courteous service. We truly appreciate your input and hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.Sincerely,Hotel Management
2.0分
其他
Phone broken, no water when turn on cold, hot water took over 20 minutes to get warm - timed it, AC hard to control,
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酒店回复: Dear Elaine, We are genuinely sorry for the maintenance concerns you experienced during your stay. Providing a comfortable environment with dependable room features is very important to us, and it is disappointing to learn that certain aspects fell short. Please be assured that your feedback has been shared with our team to help us address these issues promptly. We value your input and hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable visit in the future. Sincerely,Hotel Management
3.0分
其他
Clean room, front desk was polite and didnt give hard time about getting a spare key after left mine in the room
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酒店回复: Dear James, Thank you for sharing your experience. We’re glad to hear your accommodations were comfortable and that our team made getting a spare key easy and hassle-free. It’s wonderful to know our staff helped make your stay smooth and enjoyable. Feedback like yours inspires us to continue providing attentive and welcoming service. We look forward to hosting you again on your next visit.Sincerely,Hotel Management
3.0分
其他
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My room smelled a bit like smoke. The shower curtain rod was coming out of the wall and the vent in the bathroom was covered in dust - i had to take a picture there was so much dust on it. I did let the front desk know about the smell and the curtain rod but not the dust
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酒店回复: Dear Andria, Thank you for sharing your experience. We sincerely regret the discomfort you encountered and appreciate you bringing some of these concerns to our attention during your stay. While not all issues were reported at the time, your observations are valuable and have been shared internally to guide improvements. We remain committed to providing a welcoming and well-maintained environment, and we hope you’ll consider visiting again so we can offer a more seamless and restorative stay.Sincerely,Hotel Management
Extended Stay酒店总是棒极了！我不会推荐这个地区除了Extended Stay之外的任何其他酒店。他们在清洁和维护方面都做得非常出色，而且他们非常体贴和专业。如果需要，他们会不遗余力地帮助你。我自己就见过其他人来办理入住时询问哪里有好的餐厅或者哪里是喝酒的最佳去处，我看到他们不仅递上菜单，还会给出他们推荐的地方的名称和电话号码，真是费心周到。他们尽力让你的住宿体验超越舒适，这在各方面都体现出来了。酒店有点隐蔽，在390 Flats后面山顶上，但也有很棒的景色，非常漂亮，而且位置也不是太偏僻，去哪里都很方便。现在对我的情况来说，这里刚刚好，我非常自豪地称之为我的家。
远离这家酒店
这家酒店老旧凌乱。梳妆台破旧不堪，毛巾杆几乎挂在墙上。冰箱和微波炉也破旧不堪。浴室门把手掉了。房间里没有吹风机。外面草坪上到处都是烟蒂。我经常出差，以后不会再住这里了！
前台员工要求我支付“50美元押金”，而我其实已经提前几天付了款……员工说我必须刷卡……不能用Apple Pay……或者我可以给他50美元现金，这完全不合理，而且很可疑。酒店周边地区并非市区安全区域。房间还行，没什么特别的，但还算实用。进房间后，我不得不回到入住柜台，因为不知何故电视遥控器没电了。对于一家号称“品质”的酒店来说，真是太不方便了。
酒店需要更好地清洁，修补房间墙壁上的孔洞，或许还可以粉刷一下。马桶看起来好像还没洗过。
一切都过时了，不符合标准。床极其不舒服。一块小肥皂只能供三个人使用。
我唯一不喜欢的是早餐，有松饼、饼干、咖啡或茶、燕麦片。当它应该是不同的东西时。除此之外，这个地方超级好而且安静。
Long story short. Worst hotel I’ve stayed in over the past 10 years.
The only good part was the reception team. Friendly. Professional. Quick to respond.
Everything else was a disaster. Hairs. Black hairs. In the bathtub. On the bathroom floor. On the bed linen.
Towels were old and worn out. The whole place needs serious cleaning, renovation, and ventilation.
Loud highway noise. Weird smells in the corridors. The first room we got smelled like someone just smoked there.
If you have other options, pick anything else.
Phone broken, no water when turn on cold, hot water took over 20 minutes to get warm - timed it, AC hard to control,
Clean room, front desk was polite and didnt give hard time about getting a spare key after left mine in the room
My room smelled a bit like smoke. The shower curtain rod was coming out of the wall and the vent in the bathroom was covered in dust - i had to take a picture there was so much dust on it. I did let the front desk know about the smell and the curtain rod but not the dust