酒店回复: Dear Christina,We're sorry the accommodations didn't meet your expectations and that comfort and basic provisions were lacking during your visit. For hygiene purposes, additional toiletries are available at the front desk and provided upon request. Your comments regarding the condition of the furnishings and bedding have been shared with our team to help guide future improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
酒店回复: Dear Leida, Thank you for your generous rating. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We regularly receive praise for our quiet and relaxing atmosphere. However, we appreciate you letting us know your feedback regarding the breakfast. We will share this appropriately with our team. We are glad that you chose us and hope that you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management
2.0分
家庭亲子
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The staff was supported butbthe room was neglected. The hallway had a bad smell, the room kitchen cabinets had a broken door, the shower rod was very losses and the carpet needed replacement.
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酒店回复: Dear Guest, We sincerely apologize for the condition of your room and the hallway during your stay. While we are pleased to hear our staff was supportive, the maintenance and cleanliness issues you described are unacceptable and far from our standards. We will be addressing each concern with our housekeeping and maintenance teams. Your feedback is valuable to us, and we hope you will consider giving us another chance to welcome you back with a far better experience.Sincerely,Hotel Management
3.0分
其他
It was a inexpensive room and we only needed it to sleep so it was fine. We wish we had known there was no breakfast
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that the accommodations met your basic needs for rest, but we understand your disappointment regarding the lack of breakfast. While we cannot change the experience you had, your comments have been shared with the appropriate team to ensure that future guests have clear information about available amenities. Guest insights like yours are valuable in helping us communicate more effectively and manage expectations. We appreciate your observations and hope that should you stay with us again, your experience will be even more comfortable and seamless.Sincerely, Hotel Management
2.0分
其他
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Breakfast was advertised but they only served coffee, with powdered creamer and only caffeinated tea. That is not breakfast! False advertising. We were upset. We also had to ask for a blanket! Staff was friendly, room fine. We will not return
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酒店回复: Dear Guest,We are genuinely sorry that your stay did not meet your expectations. We understand how disappointing it must have been to find limited morning options and to need to request additional items for comfort. While we are glad to know our team and accommodations were to your satisfaction, we recognize that other aspects of your visit fell short. Your feedback is extremely valuable, and we are reviewing these concerns to make meaningful improvements. We hope you will reconsider and allow us the chance to provide a more satisfying experience in the future.Sincerely,Hotel Management
1.0分
其他
Room felt neglected overall and only had 2 top sheets as cover for the bed. Got pretty cold in the night. I guess I expected more.
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酒店回复: Dear Guest, We’re sorry to hear that your room did not meet expectations and that you were uncomfortable during the night. It’s disappointing to learn that the bedding provided was insufficient, and we apologize for the inconvenience this caused. While we strive to ensure every guest feels well accommodated, we understand how this situation affected your comfort. Your feedback has been shared with the team as we work to improve both room upkeep and in-room amenities. We hope you will allow us another opportunity to provide a stay that better reflects our commitment to guest satisfaction.Sincerely,Hotel Management
Extended Stay酒店总是棒极了！我不会推荐这个地区除了Extended Stay之外的任何其他酒店。他们在清洁和维护方面都做得非常出色，而且他们非常体贴和专业。如果需要，他们会不遗余力地帮助你。我自己就见过其他人来办理入住时询问哪里有好的餐厅或者哪里是喝酒的最佳去处，我看到他们不仅递上菜单，还会给出他们推荐的地方的名称和电话号码，真是费心周到。他们尽力让你的住宿体验超越舒适，这在各方面都体现出来了。酒店有点隐蔽，在390 Flats后面山顶上，但也有很棒的景色，非常漂亮，而且位置也不是太偏僻，去哪里都很方便。现在对我的情况来说，这里刚刚好，我非常自豪地称之为我的家。
远离这家酒店
这家酒店老旧凌乱。梳妆台破旧不堪，毛巾杆几乎挂在墙上。冰箱和微波炉也破旧不堪。浴室门把手掉了。房间里没有吹风机。外面草坪上到处都是烟蒂。我经常出差，以后不会再住这里了！
前台员工要求我支付“50美元押金”，而我其实已经提前几天付了款……员工说我必须刷卡……不能用Apple Pay……或者我可以给他50美元现金，这完全不合理，而且很可疑。酒店周边地区并非市区安全区域。房间还行，没什么特别的，但还算实用。进房间后，我不得不回到入住柜台，因为不知何故电视遥控器没电了。对于一家号称“品质”的酒店来说，真是太不方便了。
酒店需要更好地清洁，修补房间墙壁上的孔洞，或许还可以粉刷一下。马桶看起来好像还没洗过。
一切都过时了，不符合标准。床极其不舒服。一块小肥皂只能供三个人使用。
我唯一不喜欢的是早餐，有松饼、饼干、咖啡或茶、燕麦片。当它应该是不同的东西时。除此之外，这个地方超级好而且安静。
The staff was supported butbthe room was neglected. The hallway had a bad smell, the room kitchen cabinets had a broken door, the shower rod was very losses and the carpet needed replacement.
It was a inexpensive room and we only needed it to sleep so it was fine. We wish we had known there was no breakfast
Breakfast was advertised but they only served coffee, with powdered creamer and only caffeinated tea. That is not breakfast! False advertising. We were upset. We also had to ask for a blanket! Staff was friendly, room fine. We will not return
Room felt neglected overall and only had 2 top sheets as cover for the bed. Got pretty cold in the night. I guess I expected more.