Walking into our room had a musk smell. Our key to our room didn’t work. The room did not have the normal items like a coffee maker. The show appeared to have mold that they used caulking to cover it up. Didn’t sleep easy and it was dirty. Breakfast was very limited, eggs and sausage was cold in a warmer holding container. Mold in the dining area on the wall. I would not recommend this place and we refused to stay another night. The website we used says it had an indoor pool but it was out of service. They mentioned it had been out of service for some time. They need the health department called on them.
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酒店回复: Dear Hannah F, I am so sorry to hear that you did not have a good experience with your last hotel stay. I would love to speak with you about your experience. Please feel free to give me a call at the property to discuss. I was reviewing your pictures, and I am uncertain on where they were taken at the Comfort Suites Independence. We just completed renovation in rooms and public areas at the end of 2024, and our pool has been open every day since the completion of the renovation.
2.0分
家庭亲子
I felt this hotel was decent for the price until I saw all of the stink bugs and ladybugs in my room and in my daughter’s room that was next-door.
1.0分
其他
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Bed was very uncomfortable, even the bed topper was out of shape.. sink was clogged and shower drain was draining very slowly, half of the water came out of shower head and the other half came out of the tub reservoir.. we stayed because it was close to our mother who is in an assisted living facility.
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酒店回复: Thank you for taking the time to leave us a review. We are sorry to hear you were not satisfied with your stay.
1.0分
其他
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The breakfast as empty of items and no variety. When we first arrived the desk was friendly. When we got to the room ther was edging coming off the microwave stand. Had asked for coffee but never received.The lobby informed us the hot tub didn:t wirk it had a leak. We talked with manager because I only book hotels with hot tubs and she stated we should have received a email which we did not receive. The hot tub was still on website. It also stated a indoor pool so we went to check it out abd it was like ice bath.You assume with an indoor pool in KC, mo to be heated. This is definitely false advertisement..The second night the toilrt over flowed and the phone did not work so my daughter went to front desk and there was 2 men at desk and we were told the phones in all the rooms did not work, Also no maintenance so they found a plunger so my daughter to take care of it. so she plunged it and cleaned up.Also the 3 nights we were there not one time did a housekeeper come to the room for anything. Now I belive in enviromental measures but they could have at least emptied the trash and brought fresh towels. Again my daughter saw a housekeeper and asked for 2 to empty our trash. Another thing the coffee was never hot excep first thing in the morning. I tried to make tea and the hot water was lukewarm at best. We were there for my nephews wedding or I would of went somewhere else but we did not have time.Nothing worked. Only good thing was a decent bed. So what did we pay for?
5.0分
其他
Would definitely recommend if you need a cheaper but still nice hotel worth the money for area and how nice it is they will make sure your happy
2.0分
家庭亲子
The hot tub was out of order and the hot water took a very long time to heat up in the shower.
3.0分
其他
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I dont think the room was cleaned thoroughly, there was plasticware on the bathroom floor and hair in the sheets.
Also I picked this hotel over others that would have been more convenie t for me just for the hot tub, which was broken.
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酒店回复: We appreciate you taking the time to share your recent experience with us. We are truly sorry to hear about the issues you encountered during your stay.It is our goal to provide a clean and comfortable environment for all of our guests. We apologize that the room did not meet your expectations and that we were unable to fulfill your request for additional towels. Your feedback has been shared with our housekeeping and front desk teams to ensure that these issues do not occur in the future.We value your input and hope to have the opportunity to serve you better in the future.Sincerely,
3.0分
其他
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Overall the stay wasn’t bad. The hot tub didn’t work which was a huge downfall. The pool was too cold to enjoy. The shower in our room was terrible as the head was spraying all over the place. The gentleman that was taking care of keeping the breakfast area stocked and clean was a little rude. You could tell that he didn’t really like his job. The room was clean. There needed to be more outdoor lighting. We arrived after dark and the parking lot was poorly lit. You can tell they are trying to do some renovations.
4.0分
其他
Nice hotel but was disappointed that the pool and hot tub were cold. Also tempture if shower was cold.
没有热水。
Walking into our room had a musk smell. Our key to our room didn’t work. The room did not have the normal items like a coffee maker. The show appeared to have mold that they used caulking to cover it up. Didn’t sleep easy and it was dirty. Breakfast was very limited, eggs and sausage was cold in a warmer holding container. Mold in the dining area on the wall. I would not recommend this place and we refused to stay another night. The website we used says it had an indoor pool but it was out of service. They mentioned it had been out of service for some time. They need the health department called on them.
I felt this hotel was decent for the price until I saw all of the stink bugs and ladybugs in my room and in my daughter’s room that was next-door.
Bed was very uncomfortable, even the bed topper was out of shape.. sink was clogged and shower drain was draining very slowly, half of the water came out of shower head and the other half came out of the tub reservoir.. we stayed because it was close to our mother who is in an assisted living facility.
The breakfast as empty of items and no variety. When we first arrived the desk was friendly. When we got to the room ther was edging coming off the microwave stand. Had asked for coffee but never received.The lobby informed us the hot tub didn:t wirk it had a leak. We talked with manager because I only book hotels with hot tubs and she stated we should have received a email which we did not receive. The hot tub was still on website. It also stated a indoor pool so we went to check it out abd it was like ice bath.You assume with an indoor pool in KC, mo to be heated. This is definitely false advertisement..The second night the toilrt over flowed and the phone did not work so my daughter went to front desk and there was 2 men at desk and we were told the phones in all the rooms did not work, Also no maintenance so they found a plunger so my daughter to take care of it. so she plunged it and cleaned up.Also the 3 nights we were there not one time did a housekeeper come to the room for anything. Now I belive in enviromental measures but they could have at least emptied the trash and brought fresh towels. Again my daughter saw a housekeeper and asked for 2 to empty our trash. Another thing the coffee was never hot excep first thing in the morning. I tried to make tea and the hot water was lukewarm at best. We were there for my nephews wedding or I would of went somewhere else but we did not have time.Nothing worked. Only good thing was a decent bed. So what did we pay for?
Would definitely recommend if you need a cheaper but still nice hotel worth the money for area and how nice it is they will make sure your happy
The hot tub was out of order and the hot water took a very long time to heat up in the shower.
I dont think the room was cleaned thoroughly, there was plasticware on the bathroom floor and hair in the sheets.
Also I picked this hotel over others that would have been more convenie t for me just for the hot tub, which was broken.
Overall the stay wasn’t bad. The hot tub didn’t work which was a huge downfall. The pool was too cold to enjoy. The shower in our room was terrible as the head was spraying all over the place. The gentleman that was taking care of keeping the breakfast area stocked and clean was a little rude. You could tell that he didn’t really like his job. The room was clean. There needed to be more outdoor lighting. We arrived after dark and the parking lot was poorly lit. You can tell they are trying to do some renovations.
Nice hotel but was disappointed that the pool and hot tub were cold. Also tempture if shower was cold.