酒店回复: Hello Hiyah,Thank you for sharing your feedback. We take guest experiences seriously and strive to ensure every interaction is positive. Your comments regarding staff behavior will be shared with our team for review. We appreciate you bringing this to our attention, and we hope to provide a better experience in the future. Please feel free to share any further insights or details with our management team.
3.0分
其他
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The rooms could have been a little cleaner. The floors were dirty it was garbage and hair on the floor.The pillows need to be changed they feel old and the sheets had stains on them . The breakfast was free and not the best but you get what you pay for .
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酒店回复: Hello Leilani,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights on the room cleanliness and the condition of the bedding; your comments will be taken into consideration for our ongoing improvement efforts. We're glad you found value in our complimentary breakfast but are always striving to enhance our offerings. We hope you will consider staying with us again in the future to experience our continued efforts on guest satisfaction.
5.0分
其他
I love my stay the rooms were clean The staff was polite all in all give it a 10 out of 10 and I almost barely go back again
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酒店回复: Thank you for sharing your kind feedback, and we appreciate hearing how much you enjoyed your stay. It’s great to know that the clean rooms and polite staff helped make your visit so positive. Your generous rating truly reflects the effort the team puts into maintaining a comfortable and welcoming environment. We also understand your note about returning, and we appreciate the honesty behind your comment and the chance to acknowledge any hesitation.
2.0分
家庭亲子
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The bedding smelled dirty. Mirrors dirty. Broken fan in bathroom. Missing tv remote.
Shower wall was dirty. Headboard was dirty. Bathroom smelled like smoke
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酒店回复: Hello Cathy,Thank you for sharing your feedback. We take cleanliness and maintenance very seriously, and it’s disappointing to hear that your experience did not meet expectations. Your comments will be relayed to our management team for review, as we continuously strive to improve our services. We appreciate your insights and hope to provide a better experience in the future.
2.0分
情侣出游
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Pet friendly room, but floors were in poor shape, part of the curtains were torn off the brackets, room was not the cleanest (sheets and bathroom with hair). Very noisy room. We were awoken by people knocking on and slamming doors throughout the night. Outside area with trash in the grass when walking the dogs. Would not stay again. Front desk staff was pleasant however.
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酒店回复: Hello Suzanne,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found our front desk staff pleasant, but we're sorry to learn that your room did not meet expectations in terms of cleanliness and maintenance. Your comments about the noise and the outside area will be addressed with the appropriate teams to ensure a better experience for future guests. We appreciate your input as it helps us strive for improvement in our services and facilities.
2.0分
家庭亲子
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Many items in our room were broken. The property needs to be updated and feels dumpy. The area around the tables at the front entrance was gross and dirty. Closet door fell off when trying to hang cloths. I booked 2 rooms for 6 people. Between the two rooms there was 3 packs of coffee and 1 decaf tea bag and 3 small cups without lids. I would not stay here again.
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酒店回复: Hello elizabeth,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about room conditions and cleanliness, as they are important for our ongoing improvements. Your experience with the coffee and tea supplies will be noted. We strive to enhance our guests' experiences, and your input is valuable in guiding our efforts for the future. We hope you find accommodations that better meet your expectations on your next trip.
2.0分
其他
the stay was ok, but lady that checked us in was kinda rude but when we checked out guy was so super nice and sweet
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酒店回复: Hello Nancy,Thank you for sharing your feedback about your experience. We're glad to hear that you had a positive interaction during check-out. Your comments regarding the check-in experience are noted, and we appreciate you bringing this to our attention. Our team strives to provide consistent hospitality, and your insights will help us in our ongoing training efforts. Thank you again for your observations.
1.0分
其他
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I am a person who travels a lot and this is the worst hotel I have been to. It was dirty the pool, the floors, the bedding and it was cold. Staff was nice but only one person at night and when we asked for extra bedding I was given a pillow and a dirty cover, which I did not use and left on the front counter which I had to go downstairs, to get the bedding myself. I had to cover my child with an extra big towel that thankfully I had in my car. The pool smelled like poop and hair oil mixed together and when I came out of the cold pool my body was all greasy. At breakfast the eggs where not eatable and the only thing I could eat was a bagel with butter. The towels and bed sheets had stains on them. I was very disappointed. This was worse than a motel and I paid $300 for two nights. Very disappointed.
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酒店回复: Hello Anita,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. Cleanliness and comfort are essential to a pleasant experience, and we appreciate your comments regarding our staff and breakfast options. Your impressions help us to focus on areas that need improvement, and we value your input. We hope you will consider giving us another chance in the future to provide you with a much better experience.
4.0分
情侣出游
What I didn't like was the faucet didn't work properly. And the lamps on the night stands we couldn't turn them on.
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酒店回复: Hello JAMES,Thank you for sharing your experience. Your feedback regarding the faucet and the nightstand lamps is important to us, and we will be sure to pass it along to the maintenance team for review. We appreciate your insights as they help us improve our services and facilities. If there are any further details you'd like to share, please reach out to management directly.
房间里有蟑螂。我向酒店管理层反映了,但他们什么也没做。
粗鲁的
The rooms could have been a little cleaner. The floors were dirty it was garbage and hair on the floor.The pillows need to be changed they feel old and the sheets had stains on them . The breakfast was free and not the best but you get what you pay for .
I love my stay the rooms were clean The staff was polite all in all give it a 10 out of 10 and I almost barely go back again
The bedding smelled dirty. Mirrors dirty. Broken fan in bathroom. Missing tv remote.
Shower wall was dirty. Headboard was dirty. Bathroom smelled like smoke
Pet friendly room, but floors were in poor shape, part of the curtains were torn off the brackets, room was not the cleanest (sheets and bathroom with hair). Very noisy room. We were awoken by people knocking on and slamming doors throughout the night. Outside area with trash in the grass when walking the dogs. Would not stay again. Front desk staff was pleasant however.
Many items in our room were broken. The property needs to be updated and feels dumpy. The area around the tables at the front entrance was gross and dirty. Closet door fell off when trying to hang cloths. I booked 2 rooms for 6 people. Between the two rooms there was 3 packs of coffee and 1 decaf tea bag and 3 small cups without lids. I would not stay here again.
the stay was ok, but lady that checked us in was kinda rude but when we checked out guy was so super nice and sweet
I am a person who travels a lot and this is the worst hotel I have been to. It was dirty the pool, the floors, the bedding and it was cold. Staff was nice but only one person at night and when we asked for extra bedding I was given a pillow and a dirty cover, which I did not use and left on the front counter which I had to go downstairs, to get the bedding myself. I had to cover my child with an extra big towel that thankfully I had in my car. The pool smelled like poop and hair oil mixed together and when I came out of the cold pool my body was all greasy. At breakfast the eggs where not eatable and the only thing I could eat was a bagel with butter. The towels and bed sheets had stains on them. I was very disappointed. This was worse than a motel and I paid $300 for two nights. Very disappointed.
What I didn't like was the faucet didn't work properly. And the lamps on the night stands we couldn't turn them on.