酒店回复: Hello Juan M,Nos alegra saber que disfrutó de la limpieza de su habitación. Nuestro equipo se esfuerza sinceramente por mantener altos estándares de higiene para todos nuestros huéspedes. Agradecemos sus comentarios y esperamos que su próxima visita sea igual de satisfactoria. Su experiencia es muy importante para nosotros.
2.0分
家庭亲子
Despite the numerous signs about no smoking indoors, someone right next to my room was smoking inside. My clothes still reek of the smoke.
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酒店回复: Hello Curtis,Thank you for sharing your feedback regarding your recent stay. We understand how unpleasant it can be to encounter smoke in a non-smoking area, and we appreciate your concerns. Our team takes these matters seriously, and we will continue to emphasize our no smoking policy to ensure a more comfortable environment for all guests in the future. Your insights help us improve, and we value your input.
1.0分
其他
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Parents Weekend 2025
We have stayed at this hotel numerous times in the vast and only compliant has been key issues. This time the smoke smell was terrible we asked for the Ozonater to help with the smell and the smoke alarm started chirping in the night and did not stop. There’s in the living area would not stay in a position to see it had to use a pillow. The smell never went away and was strong and the last night the smoke alarm chirped all night! Does no good to call the desk since the person is by themselves and cannot do anything. Our keys did not work on the very back door and in the evening when I called to let in the desperation said could not help. Seriously! So last night when we had an 8 hour drive the next day. No sleep thanks to the chirping alarm. My husband reported all this and was told he would get a call from the manger but had not heard from yet. Will be staying elsewhere.
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酒店回复: Hello Charlene,Thank you for your feedback regarding your recent stay. We understand how important a comfortable environment is, and we regret to hear about the issues you experienced during your time with us. While we cannot address specific concerns in your review, we value your input as it helps us to improve our services in the future. Management is aware of your concerns, and they will be reaching out to you as soon as possible to discuss your experience further. We appreciate your loyalty to our hotel and hope you will consider us again in the future.
1.0分
商务出差
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Where do I begin?
Arrived Thursday, water was running real slow, next morning, no water, shower, toilet, no water at all. Mind you I’m visiting in town for 5 days. Booked online, third party. So I don’t make a fuss about it, until I check out, because the staff kept telling me the manager will be here from 9am to 10am. Manager is sweet, offers me rewards points for a free night, sweet! But no, I expect my money back for the days the hotel had no way, if not all of it. Very dirty blankets, asked for room service at 10am, left for a family outing, called to see if anything was done, she said no, she didn’t get my request. I have a phone log, keeps times and dates of when I call. She didn’t have anything to say. Breakfast wasn’t great. One staff was real creepy, I come in with my family from the car, of course you need a keep to enter; which I have. We always take the stairs cause it was the second floor, right off the elevator. As we’re going up the stairs, he runs to see who we are, and I’m like “can we help you,” he’s like “oh, no.” What was all that for? That was very weird and it made my family feel uncomfortable. Great location, mall restaurants, but the staff is creepy, lazy, a lot don’t understand English. The rooms weren’t clean. Mold on chair, table, suites didn’t have sinks or wetbar. WiFi was slow. Pool closed. It was a lot going on.
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酒店回复: Hello Jaquisha, Thank you for sharing your experience with us. It’s unfortunate to hear that your stay did not meet your expectations, especially with the water issues and cleanliness. We appreciate your feedback regarding staff interaction and will use it to improve our services. Your comments about the amenities and WiFi will also be noted for consideration. Your insights are important in helping us enhance our guest experience for future stays. Thank you once again for your valuable feedback.
4.0分
其他
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Nice place
In a really nice part of town and it made it nice that it had a lot of stores around it. I think the cleaning could’ve been a bit better. I did find a few things in my room left over from guest, but other than that it was a great experience and everyone was very nice there.
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酒店回复: Hello Jennifer, Thank you for sharing your feedback about your recent stay. We're pleased to hear you enjoyed the location and found our staff to be friendly. Your comments about room cleanliness will be shared with our housekeeping team to ensure continuous improvement. We appreciate your perspective and hope to welcome you back for another enjoyable visit in the future.
2.0分
其他
Location for us was great but the water went out on the hotel building and we was inconvenient for 12 hours.
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酒店回复: Hello Earl, Thank you for your feedback regarding your recent stay. We're glad to hear that you enjoyed our location. We understand that the water issue was inconvenient and appreciate your patience during the situation. It's valuable for us to know how such experiences impact our guests. Your comments will help us as we continue to improve our services and amenities for future visitors.
1.0分
其他
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Worst experience!
This experience was terrible, my partner and I spend 30mins cleaning our room because it was disgusting, had to buy new bedding cause questionable stains everywhere, then the worst roaches! I mean like the stay we killed like 8 of them. They refused to give us a refund till we spoke to the manager but the whole stay she was “unavailable” everytime we called or walked to the front. So we were forced to stay because we didn’t want to miss out on the money we spent. We tried to avoid staying in our room to till we come back to have a place to rest our head. Man this truly ******. But I’m waiting to hear back from Someone to get accommodated for our unpleasant stay here.
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酒店回复: Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
4.0分
其他
Only problem I had was that the TV wouldn't work. Reported it to the front desk for 2 days. Finally got it fixed the 3rd day.
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酒店回复: Hello Randall,Thank you for sharing your feedback. We're glad to hear that the issue with the TV was eventually resolved, but we acknowledge the inconvenience of having it take longer than expected. Your experience is important to us, and we appreciate you bringing this to our attention as it helps us focus on areas for improvement in our service. We hope to welcome you back in the future for a more seamless stay.
作为拉昆塔酒店，这个价格非常划算。酒店干净，员工也很友好。
所有员工都很友善且乐于助人。
房间一般。我们在地板上发现了一块其他住客留下的糖果。浴室的水龙头松动，感觉用起来会掉下来。
早餐很一般，选择很少。没有果汁，其他选择也很有限。
洁净室
Despite the numerous signs about no smoking indoors, someone right next to my room was smoking inside. My clothes still reek of the smoke.
Parents Weekend 2025
We have stayed at this hotel numerous times in the vast and only compliant has been key issues. This time the smoke smell was terrible we asked for the Ozonater to help with the smell and the smoke alarm started chirping in the night and did not stop. There’s in the living area would not stay in a position to see it had to use a pillow. The smell never went away and was strong and the last night the smoke alarm chirped all night! Does no good to call the desk since the person is by themselves and cannot do anything. Our keys did not work on the very back door and in the evening when I called to let in the desperation said could not help. Seriously! So last night when we had an 8 hour drive the next day. No sleep thanks to the chirping alarm. My husband reported all this and was told he would get a call from the manger but had not heard from yet. Will be staying elsewhere.
Where do I begin?
Arrived Thursday, water was running real slow, next morning, no water, shower, toilet, no water at all. Mind you I’m visiting in town for 5 days. Booked online, third party. So I don’t make a fuss about it, until I check out, because the staff kept telling me the manager will be here from 9am to 10am. Manager is sweet, offers me rewards points for a free night, sweet! But no, I expect my money back for the days the hotel had no way, if not all of it. Very dirty blankets, asked for room service at 10am, left for a family outing, called to see if anything was done, she said no, she didn’t get my request. I have a phone log, keeps times and dates of when I call. She didn’t have anything to say. Breakfast wasn’t great. One staff was real creepy, I come in with my family from the car, of course you need a keep to enter; which I have. We always take the stairs cause it was the second floor, right off the elevator. As we’re going up the stairs, he runs to see who we are, and I’m like “can we help you,” he’s like “oh, no.” What was all that for? That was very weird and it made my family feel uncomfortable. Great location, mall restaurants, but the staff is creepy, lazy, a lot don’t understand English. The rooms weren’t clean. Mold on chair, table, suites didn’t have sinks or wetbar. WiFi was slow. Pool closed. It was a lot going on.
Nice place
In a really nice part of town and it made it nice that it had a lot of stores around it. I think the cleaning could’ve been a bit better. I did find a few things in my room left over from guest, but other than that it was a great experience and everyone was very nice there.
Location for us was great but the water went out on the hotel building and we was inconvenient for 12 hours.
Worst experience!
This experience was terrible, my partner and I spend 30mins cleaning our room because it was disgusting, had to buy new bedding cause questionable stains everywhere, then the worst roaches! I mean like the stay we killed like 8 of them. They refused to give us a refund till we spoke to the manager but the whole stay she was “unavailable” everytime we called or walked to the front. So we were forced to stay because we didn’t want to miss out on the money we spent. We tried to avoid staying in our room to till we come back to have a place to rest our head. Man this truly ******. But I’m waiting to hear back from Someone to get accommodated for our unpleasant stay here.
Only problem I had was that the TV wouldn't work. Reported it to the front desk for 2 days. Finally got it fixed the 3rd day.