The first room I was given looked very dirty like it hadn’t been cleaned- they put me in another room that was just as bad. It smelled like smoke, the chairs were badly stained, the pillows were filthy. I would never stay here again.
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酒店回复: Hello Barb,Thank you for your feedback. We take cleanliness and comfort very seriously, and it's disappointing to learn your experience did not meet your expectations. Your comments will be shared with the appropriate team for review and improvement. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
5.0分
其他
They really made sure we were accomodated . I really appreciate their professionalism and understanding
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酒店回复: Hello Joshua,Thank you for your kind words about our team's professionalism and understanding. We strive to create a welcoming environment for all our guests, and it’s wonderful to hear that you felt well accommodated during your stay. Your feedback is invaluable, and we hope to welcome you back in the future for another positive experience.
1.0分
其他
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One room smelled like cat pee. The second room had stains on in the beds. Just dirty and cold. Check in staff was very attentive.
Very disappointed with facility. Would never stay here again.
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酒店回复: Hello Mario,Thank you for sharing your experience. We're pleased to hear that our check-in staff provided attentive service, but we regret that your overall experience did not meet your expectations. Your feedback regarding the room cleanliness is important to us, and it will be shared with the appropriate team for review and improvement. We understand how valuable a comfortable stay is, and appreciate your insights.
2.0分
商务出差
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The heat/ cold unit didn’t turn off and was very loud. The bathroom sink leaked water when the faucet was turned on, shower head dripped all night. The bathroom towel rack was held on by wire, the cover had 2 stains and on inside of the cover was lipstick stain!
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酒店回复: Hello Daria,Thank you for your feedback. We appreciate your comments regarding the heating unit noise and the issues with the bathroom facilities. Your observations about the towel rack and stains have been noted and will help us improve our maintenance and cleanliness efforts. We strive to provide a comfortable environment for our guests, and your insights are valuable for our continuous improvement initiatives. Thank you for sharing your experience with us.
4.0分
其他
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This is definitely a budget hotel. The staff was very nice though. But had to move rooms at check-in because the first one smelled like something died in it. But the second room we were given was decent. The cleaning staff needs to be wiping down headboards and tables and mirrors, though they were clearly dirty, and the linens on the bed had burn holes and stains.
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酒店回复: Hello Jamie,Thank you for your feedback. We appreciate your kind words about our staff and will ensure that your comments regarding the cleanliness and condition of the room are shared with the management team for review. We take guest feedback seriously and are always looking for ways to improve the experience for future guests. Your insights will help us maintain a welcoming environment for everyone. Thank you for taking the time to share your thoughts with us.
1.0分
其他
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What a let down. Room immediately reeked of mildew. Floor is damp by AC unit that seemed faulty and made weird grinding noises during the night. Kids were terrified of the blood stains on walls, stained pillows and sheets. Worn furniture that they actually use trash to level it so drawers don’t pop open on own. Tile grout is black and mildewed and tub is stained. So gross my family would have left if it wasn’t already 10pm and late when we arrived. One kid was crying she wanted to sleep in the car. Decided to brave it out, but if you have a choice ahead of time avoid this beat down hotel at all costs. Pictures from room 301.
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酒店回复: Hello Steven,Thank you for sharing your feedback about your recent stay. We are sorry to hear that your experience did not meet your expectations and that various issues affected your family's comfort. Your comments regarding cleanliness and maintenance have been noted, as they are important for us to address with our team. We hope you will consider giving us another chance in the future for a much-improved experience.
5.0分
家庭亲子
The beds are soft but the towels were dingy and the blankets had spots on them the sheets were dingy as wellwell tge
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酒店回复: Hello Rubashuana,Thank you for sharing your feedback regarding your recent stay. We appreciate your input on the bedding and towels, as it helps us understand areas where we can enhance the guest experience. Your comments will be forwarded to the appropriate team for their consideration. We strive to provide a comfortable environment for all our guests, and your insights are valuable in achieving that goal. If you have any further comments or suggestions, please feel free to reach out directly.
1.0分
情侣出游
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The room had a bad odor, had to open the window to air out the room. The toilet handle was broken you had to jiggle it in order for the tank to stop leaking, shower curtain was stained. The TV would not connect.
I will definitely not stay here again.
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酒店回复: Hello Leticia, Thank you for sharing your feedback. We value your insights and will ensure that the specific issues you mentioned are communicated to the appropriate team for review. We strive to provide a comfortable environment for all our guests, and we regret that your experience did not meet your expectations. Your comments are important to us, and we hope you will consider staying with us again in the future.
1.0分
情侣出游
The room was smelly, in disrepair, tape on broken windows, a chicken bone in the hall, toilet seat unattached... horrific
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酒店回复: Hello David,Thank you for sharing your feedback. We take all comments seriously and strive to maintain high standards for our accommodations. Your observations are valued and will be forwarded to management for review. We appreciate you bringing these issues to our attention as we continuously work to enhance our guest experience. Your input is crucial in helping us achieve that goal.
我还会再来的
The first room I was given looked very dirty like it hadn’t been cleaned- they put me in another room that was just as bad. It smelled like smoke, the chairs were badly stained, the pillows were filthy. I would never stay here again.
They really made sure we were accomodated . I really appreciate their professionalism and understanding
One room smelled like cat pee. The second room had stains on in the beds. Just dirty and cold. Check in staff was very attentive.
Very disappointed with facility. Would never stay here again.
The heat/ cold unit didn’t turn off and was very loud. The bathroom sink leaked water when the faucet was turned on, shower head dripped all night. The bathroom towel rack was held on by wire, the cover had 2 stains and on inside of the cover was lipstick stain!
This is definitely a budget hotel. The staff was very nice though. But had to move rooms at check-in because the first one smelled like something died in it. But the second room we were given was decent. The cleaning staff needs to be wiping down headboards and tables and mirrors, though they were clearly dirty, and the linens on the bed had burn holes and stains.
What a let down. Room immediately reeked of mildew. Floor is damp by AC unit that seemed faulty and made weird grinding noises during the night. Kids were terrified of the blood stains on walls, stained pillows and sheets. Worn furniture that they actually use trash to level it so drawers don’t pop open on own. Tile grout is black and mildewed and tub is stained. So gross my family would have left if it wasn’t already 10pm and late when we arrived. One kid was crying she wanted to sleep in the car. Decided to brave it out, but if you have a choice ahead of time avoid this beat down hotel at all costs. Pictures from room 301.
The beds are soft but the towels were dingy and the blankets had spots on them the sheets were dingy as wellwell tge
The room had a bad odor, had to open the window to air out the room. The toilet handle was broken you had to jiggle it in order for the tank to stop leaking, shower curtain was stained. The TV would not connect.
I will definitely not stay here again.
The room was smelly, in disrepair, tape on broken windows, a chicken bone in the hall, toilet seat unattached... horrific