酒店回复: Dear Antoine,Thank you for sharing your experience—we are genuinely sorry to hear that your stay did not meet expectations. We understand how disappointing it is to encounter issues with cleanliness, comfort, and basic amenities. While some challenges can occur, your feedback highlights concerns we take seriously. Please know we are actively working to improve our property conditions and guest experience. We regret the inconvenience caused and hope you might consider giving us another chance in the future.Sincerely, Hotel Management
酒店回复: Dear Roberto, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我们甚至没有留下来，我们不得不搬到街对面的酒店
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酒店回复: Dear Giovanni, We’re truly sorry to hear that your experience led you to relocate before staying with us. This is certainly not the impression we want to leave, and we regret that we did not meet your expectations upon arrival. We would appreciate the opportunity to understand more about what led to your decision so we can address any concerns and make the necessary improvements. Your input is important to us, and we hope you’ll consider giving us another chance in the future to provide the stay you deserve.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
为我们办理入住手续的人没有服务态度
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酒店回复: Dear Carlos, We sincerely apologize for the poor service you received at check-in. A warm, welcoming attitude from our front desk team is a standard we hold in high regard, and we regret that this was not reflected during your arrival. Your feedback has been shared with our staff for immediate review and retraining to ensure every guest is treated with professionalism and respect. We truly value your input as it helps us improve our service standards. Thank you again, and we hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
1.0分
其他
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Place was terrible the room wasn’t clean the tub was dirty also had bugs the smell in the overall building was also terrible staff was great but everything else wasn’t the check in was horrible they gave me a key to a room that wouldn’t open for me or staff this place needs work bad
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酒店回复: Dear Christine,We sincerely apologize for the challenges you experienced during your stay. It is disappointing to hear that your room did not meet expectations and that check-in difficulties added to the frustration. While we are glad our staff tried to assist, we understand this did not fully resolve the situation. Your feedback highlights areas where we need to improve, and we are taking steps to enhance cleanliness, maintenance, and overall guest experience. We regret the inconvenience and hope you will consider giving us another opportunity to provide a smoother, more comfortable stay in the future.Sincerely,Hotel Management
5.0分
其他
Look, the manager was phenomenal.Was there problems?Yes, did she fix them immediately?Yes, was she running the property very well.Absolutely
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酒店回复: Dear Alicia,We are happy to hear your kind words about our manager’s dedication and quick action! It is wonderful to know her efforts made such a positive difference during your stay. Feedback like yours inspires our whole team at Extended Stay America to keep delivering attentive and responsive service. We are delighted you had such a great experience and look forward to welcoming you back for another smooth and enjoyable visit.Sincerely,Hotel Management
3.0分
其他
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Staff was very nice, but this is an extended stay location meaning people stay here longer term so it isn't an ideal overnight hotel. On the dirtier side, smelled in the hallway, but the bedding/towels were clean which is all that really mattered for a single night's stay. Area doesn't have a lot to offer. There is a Ruby Tuesday's and Wawa's walking distance. Close to the airport. No shuttle to hotel. Overall, it was fine for the night but not a stellar hotel by any means.
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酒店回复: Dear Katelynn,Thank you for taking the time to share your experience. We are pleased to hear you found our staff welcoming and appreciated the cleanliness of the bedding and towels during your stay. We understand that the extended-stay environment and nearby area may not have met your expectations for a short visit, and we regret any inconvenience this may have caused. Your comments regarding the hallway conditions and amenities are being reviewed as we work to improve the guest experience. We are committed to enhancing both comfort and convenience for all visitors and would be grateful for the opportunity to welcome you back for a stay that better reflects the standards we aim to provide.Sincerely,Hotel Management
4.0分
其他
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Nice room, pretty big with a kitchenette. The building was no smoking but definitely smelled like cigarettes, but otherwise it was clean. Convenient location relative to the airport - aviut a 5-10 minute drive.
靠近机场，位置很好
这是我订过最差的酒店之一。我已经付过钱了，可当我到店时，他们却告诉我预订的房间没了，必须加钱才能住其他房间。而且他们还让我付100美元的押金！房间不干净，淋浴还漏水，气味也很糟糕。我劝大家千万不要订这家酒店。
蟑螂到处乱窜，电视很小，床不舒服，而且很薄。淋浴/浴缸的水压也不好。我不会再来，也不会推荐
太糟糕了，我到达酒店后，他们无法容纳我，因为我遭受了水灾，他们没有及时通知我，他们让我与********交谈，这样他们就会退还我的钱，但我无法沟通
我们甚至没有留下来，我们不得不搬到街对面的酒店
为我们办理入住手续的人没有服务态度
Place was terrible the room wasn’t clean the tub was dirty also had bugs the smell in the overall building was also terrible staff was great but everything else wasn’t the check in was horrible they gave me a key to a room that wouldn’t open for me or staff this place needs work bad
Look, the manager was phenomenal.Was there problems?Yes, did she fix them immediately?Yes, was she running the property very well.Absolutely
Staff was very nice, but this is an extended stay location meaning people stay here longer term so it isn't an ideal overnight hotel. On the dirtier side, smelled in the hallway, but the bedding/towels were clean which is all that really mattered for a single night's stay. Area doesn't have a lot to offer. There is a Ruby Tuesday's and Wawa's walking distance. Close to the airport. No shuttle to hotel. Overall, it was fine for the night but not a stellar hotel by any means.
Nice room, pretty big with a kitchenette. The building was no smoking but definitely smelled like cigarettes, but otherwise it was clean. Convenient location relative to the airport - aviut a 5-10 minute drive.