酒店回复: Hi Jerry,Thank you for bringing these concerns to our attention. We're truly sorry to hear about the condition of your room and the discomfort it caused during your stay. What you described does not reflect the standards we strive to maintain, and we understand how frustrating this must have been.Your comments about the smoke odor, cleanliness, and maintenance issues are being taken very seriously. We have shared your feedback with our housekeeping and maintenance teams to ensure these matters are addressed immediately.We are also in the process of planning necessary upgrades to improve the overall guest experience, and input like yours plays a crucial role in that process.We appreciate you taking the time to share your experience and hope to have the opportunity to offer you a much-improved stay in the future.
4.0分
其他
Average
Decent for the price. Tub was clean, air conditioner was in bad shape but still worked. Beds were not comfortable. Mostly pretty quiet.
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酒店回复: Hi Sierra,Thank you for taking the time to share your feedback. We're glad to hear you found the room clean and appreciated the quiet atmosphere. That said, we’re sorry to learn the air conditioner and bed comfort didn’t meet your expectations. Your comments help us identify areas for improvement, and we’ll be sure to look into both. We hope to have the opportunity to provide you with a more comfortable experience in the future.
4.0分
朋友出游
Nice room. Staff was accommodating and polite. Some of the guests were suspicious and did a lot of walking around in the middle of the night.
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酒店回复: Hello Tony,Thank you for sharing your experience with us. We’re glad to hear you enjoyed your room and found our staff accommodating. We understand that having a peaceful environment is important for our guests. Your feedback regarding the disturbances will be noted as we continuously strive to enhance our guest experience for future stays. We hope to welcome you back soon for a quieter visit.
2.0分
家庭亲子
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Place is really run down, damaged AC unit, door entry unit, broken dresser drawer. Plus very hard to find and looked like there were street people everywhere in the area. Desk clerk was locked away, like there was ongoing danger of attacks or something.
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酒店回复: Hello Terry,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the condition of the facilities and the surrounding area. Your observations will be noted as we continuously strive to improve the experience for our guests. We understand that safety and comfort are paramount, and we take all feedback seriously. We hope you consider visiting us again in the future.
1.0分
其他
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Discussed
Upon check in was informed that there would be a $50 deposit and refunded on leaving it in good condition. Room had a funky smell. The lamps looked rusty but it wasn't rust it was something sticky.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We apologize for the inconveniences you encountered during your stay. The deposit policy is standard, and while we appreciate your concerns regarding the room's condition, this information will be noted for review. We value guest feedback as it helps us improve our services and maintain our standards. Your insights are important to us as we strive to enhance the guest experience in the future.
2.0分
其他
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It's in rough condition. The tub had a rusty drain. The staff had a rough time with English. I was double charged on my Visa card. I'm checking this week to see if it resolves itself.
1.0分
其他
The property was nothing like the pictures posted online. Very run down and in poor condition
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酒店回复: Dear Guest, Thank you for sharing your feedback. We strive to maintain accurate representations of our property and sincerely regret that your expectations were not met during your stay. Your comments regarding the condition of the hotel will be shared with the appropriate team for consideration in our ongoing maintenance and improvement efforts. We value your input as it helps us enhance our guest experience in the future.
1.0分
其他
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NASTY, DIRTY, FILTHY, GROSS
DO NOT STAY HERE!. I can deal with an outdated room but I cannot deal with the filth! There was blood, boogers, fluids of other kinds on the walls everywhere. I was so uncomfortabe I went to a local store and bought my own blankets and sheets so I didnt have to even touch theirs. There was homeless all around the hotel. The breakfast was joke. It was so gross with old food crubs from previous days and a couple store bought, mino muffins. Our toilet leaked water all over the floor. It made horrible noises. The shower was full of dirt and hair. We asked for a non smoking room but it was smoking. The sheets were dirty and stained. SERIOUSLY spen the extra few dollars a go else where. I wish i would have looked at the reviews before.
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酒店回复: Dear Amy,Thank you for sharing your detailed concerns. Cleanliness and comfort are top priorities for us, and the issues you describe do not meet the standards we aim to provide. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and improvement.We also take guest safety seriously and are actively working to maintain a secure environment for everyone. We regret that your experience was not reflective of what we strive to offer and appreciate your input as it helps us address these important areas.Guest Relations Manager
2.0分
商务出差
No power in room for most of night. Hotel in very run doen area trash all over. Parking. Lot definitely not coming. Back
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酒店回复: Hello Joshua, Thank you for sharing your feedback regarding your recent stay. We regret to hear about the inconveniences you faced, including the power issue and the condition of the surrounding area. Your comments are important to us and will be shared with our management team to enhance our guest experience. We hope you consider staying with us again in the future.
4.0分
其他
$50.00 security deposit required at check in then put back on your card in “3-5” days.
Breakfast area very unclean good place for roaches.
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酒店回复: Hello Lincoln, Thank you for sharing your experience. We value all feedback as it helps us maintain our standards. Your comments regarding the cleanliness of the breakfast area will be reviewed with our team to ensure a better experience for future guests. We appreciate your insights and hope you’ll consider staying with us again, as we continually strive to improve.
无烟房间烟雾弥漫。插座都露在墙外。墙壁很脏。所有表面都黏糊糊的。入口门状况很差。急需升级！
Average
Decent for the price. Tub was clean, air conditioner was in bad shape but still worked. Beds were not comfortable. Mostly pretty quiet.
Nice room. Staff was accommodating and polite. Some of the guests were suspicious and did a lot of walking around in the middle of the night.
Place is really run down, damaged AC unit, door entry unit, broken dresser drawer. Plus very hard to find and looked like there were street people everywhere in the area. Desk clerk was locked away, like there was ongoing danger of attacks or something.
Discussed
Upon check in was informed that there would be a $50 deposit and refunded on leaving it in good condition. Room had a funky smell. The lamps looked rusty but it wasn't rust it was something sticky.
It's in rough condition. The tub had a rusty drain. The staff had a rough time with English. I was double charged on my Visa card. I'm checking this week to see if it resolves itself.
The property was nothing like the pictures posted online. Very run down and in poor condition
NASTY, DIRTY, FILTHY, GROSS
DO NOT STAY HERE!. I can deal with an outdated room but I cannot deal with the filth! There was blood, boogers, fluids of other kinds on the walls everywhere. I was so uncomfortabe I went to a local store and bought my own blankets and sheets so I didnt have to even touch theirs. There was homeless all around the hotel. The breakfast was joke. It was so gross with old food crubs from previous days and a couple store bought, mino muffins. Our toilet leaked water all over the floor. It made horrible noises. The shower was full of dirt and hair. We asked for a non smoking room but it was smoking. The sheets were dirty and stained. SERIOUSLY spen the extra few dollars a go else where. I wish i would have looked at the reviews before.
No power in room for most of night. Hotel in very run doen area trash all over. Parking. Lot definitely not coming. Back
$50.00 security deposit required at check in then put back on your card in “3-5” days.
Breakfast area very unclean good place for roaches.