酒店回复: Dear Thomas, Thank you for taking the time to leave a review; we appreciate your feedback. We regret any frustration and inconvenience caused upon arrival and are very grateful for your patience. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. We hope to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
当我走进大厅时，有一股****的味道。这种情况在住宿期间断断续续地持续着。
我讨厌必须要求一切
吹风机（真的吗？）餐具。
也错过了女仆服务
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酒店回复: Dear Melony, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced smoke smell, amenities, and the housekeeping service during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
酒店回复: Dear Amy, Thank you for commenting on your recent experience at our property. We aim to offer every guest outstanding service, cozy accommodations, and excellent amenities. Therefore, we apologize for not meeting your expectations and appreciate your letting us know. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
想要睡觉时，空气和冰箱的声音真的很大。
床上的被子很轻而且不舒服
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酒店回复: Dear Jennifer, Thank you for being a guest at our hotel and sharing your valued evaluation. We apologize for the issues you encountered and even more so for failing to address this while you were here. We take the satisfaction of our guests very seriously. Therefore, we will share your remarks with our maintenance associates to ensure such concerns do not affect future guests. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management
4.0分
其他
Good room, a suite, clean and comfortable. But, no frills. No ice, no food, no health club no maid service, etc.
1.0分
其他
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I had to work and didn’t get to the hotel until midnight. There was no one at the desk to check you in. I called and had to wait 15 minutes and still, no one showed up. Lobby carpet was dirty walls needed painting place was terrible.
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酒店回复: Dear linda, We sincerely apologize for the inconvenience you experienced during your late check-in and for the condition of the lobby area. We understand how frustrating this must have been, especially after a long day of work. Please know your feedback has been shared with our front desk and maintenance teams to ensure better service and upkeep moving forward. We are committed to making necessary improvements to enhance the guest experience. Your input is truly appreciated. We hope to welcome you back.Sincerely,Hotel Management
2.0分
其他
Disappointed
The hotel was dated and never saw housekeeping. The front desk would close and seemed like no one was on-site from 10 pm to 8 am.
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酒店回复: Dear Guest, We’re sorry to hear that your experience did not meet expectations. We understand your concerns regarding the dated appearance and lack of visible housekeeping service. We’re also reviewing our front desk hours and after-hours support to ensure guests feel attended to at all times. Your comments help us identify areas for improvement, and we truly appreciate the insight. We hope to provide a better experience on your next visit. Sincerely,Hotel Management
3.0分
商务出差
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This is the worst hotel I have ever encountered in this area. Its a stripped bare place with a kitchenette and no utensils or even a cup. Mold and mildew everywhere, no outlets to plug in a phone. Plugs/outlets behind the box springs of the bed. Ceiling in the bathroom was disgusting with brown droplets dried. They have used that counter repair paint to coat tubs, walls, sinks, etc. and its peeling. Dogs are allowed but the place is just nasty and cheap. Staybridges next door is about 3 steps above. If you plan to stay at Extended stay being your kitchen with you-including paper towels.
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酒店回复: Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect our standards, and we are addressing your concerns regarding cleanliness, maintenance, and amenities. We understand how important a comfortable and functional environment is, and we will work to improve the conditions of our rooms and facilities. We appreciate you bringing this to our attention and hope you’ll consider staying with us again for a better experience. Sincerely,Hotel Management
4.0分
其他
Everything was good. However, I only got my room cleaned one time.
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酒店回复: Dear Guest, Thank you for sharing your feedback and for staying with us. We’re glad to hear that overall your experience was good. However, we sincerely apologize for the limited housekeeping service you received during your stay. We aim to maintain high standards of cleanliness and guest comfort, and your comments help us identify areas for improvement. Please know we take this seriously and will address it with our team to ensure consistent service in the future. We appreciate your understanding and look forward to welcoming you back for an even better experience at Extended Stay America.Sincerely, Hotel Management
1.0分
其他
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When I check in, Front Desk Stuff was unprofessional and unknowable. I arrive just few minutes before Midnight, room was booked Under my Name. I didn't have Driver Id, I had USA Passport. Front Desk Lady, told me I cant check in without Driver License , why??? After All day Traveling from Europe 22 hours, I was kicked out from Hotel, without any Reason. Left on the cold weather outside, very rude, unprofessional behavior of the Front Desk. Without Cell phone I was forced out and with all bags to walk on the very Cold weather outside, to go on the Gas Station to purchase Cash Card to go to another Hotel. After few Hours I came back and Front Desk Stuff told me I can book a room with USA Passport ??? Very Stressful situation without any reason!! Front Desk Personal without Knowledge, Rude and Unprofessional!!
夜间服务员尽力提供帮助，但我在网上预订了一张大号床，当我到达时，它不可用，她不得不致电支持人员。遗憾的是我花了更长的时间并且失去了睡眠时间
当我走进大厅时，有一股****的味道。这种情况在住宿期间断断续续地持续着。
我讨厌必须要求一切
吹风机（真的吗？）餐具。
也错过了女仆服务
工作人员非常出色。财产已经过时了。淋浴间的墙上粘着一些黑色的东西，我用抹布擦掉了。浴室里没有吹风机。价格合理的住宿。
想要睡觉时，空气和冰箱的声音真的很大。
床上的被子很轻而且不舒服
Good room, a suite, clean and comfortable. But, no frills. No ice, no food, no health club no maid service, etc.
I had to work and didn’t get to the hotel until midnight. There was no one at the desk to check you in. I called and had to wait 15 minutes and still, no one showed up. Lobby carpet was dirty walls needed painting place was terrible.
Disappointed
The hotel was dated and never saw housekeeping. The front desk would close and seemed like no one was on-site from 10 pm to 8 am.
This is the worst hotel I have ever encountered in this area. Its a stripped bare place with a kitchenette and no utensils or even a cup. Mold and mildew everywhere, no outlets to plug in a phone. Plugs/outlets behind the box springs of the bed. Ceiling in the bathroom was disgusting with brown droplets dried. They have used that counter repair paint to coat tubs, walls, sinks, etc. and its peeling. Dogs are allowed but the place is just nasty and cheap. Staybridges next door is about 3 steps above. If you plan to stay at Extended stay being your kitchen with you-including paper towels.
Everything was good. However, I only got my room cleaned one time.
When I check in, Front Desk Stuff was unprofessional and unknowable. I arrive just few minutes before Midnight, room was booked Under my Name. I didn't have Driver Id, I had USA Passport. Front Desk Lady, told me I cant check in without Driver License , why??? After All day Traveling from Europe 22 hours, I was kicked out from Hotel, without any Reason. Left on the cold weather outside, very rude, unprofessional behavior of the Front Desk. Without Cell phone I was forced out and with all bags to walk on the very Cold weather outside, to go on the Gas Station to purchase Cash Card to go to another Hotel. After few Hours I came back and Front Desk Stuff told me I can book a room with USA Passport ??? Very Stressful situation without any reason!! Front Desk Personal without Knowledge, Rude and Unprofessional!!