酒店回复: Hello Fermin,Agradecemos tus comentarios positivos sobre la limpieza y tranquilidad de nuestro hotel. Nos alegra saber que disfrutaste de esos aspectos durante tu estancia. Siempre nos esforzamos por ofrecer un ambiente seguro y acogedor para nuestros huéspedes. Esperamos que consideres volver en el futuro para disfrutar de otra agradable experiencia.
5.0分
家庭亲子
原文
翻译提供方:Google
非常好,非常干净、现代
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酒店回复: Hello Harold,Thank you for your feedback on the cleanliness and modern amenities of our hotel. We're delighted to hear that you enjoyed your stay. Your comments are valuable to us as we continually strive to provide a comfortable experience for all of our guests. We hope to welcome you back in the future for another enjoyable visit!
2.0分
其他
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Staff were welcoming and professional. Lobby and room were clean.
Housekeeping did not visit my room nor were the linens refreshed.
Bed was like sleeping on concrete, hard and very uncomfortable.
Remote to television was missing. After reporting staff delivered a replacement in around 30 minutes. Wifi password was not initially provided, I had to request password. This i would expect as it is a security measure.
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酒店回复: Hello Arthur,Thank you for your feedback regarding your recent stay. We're glad to hear you appreciated the professionalism of our staff and the cleanliness of the lobby and your room. Your comments about housekeeping and the comfort of the bed will be shared with the appropriate teams for their review. We understand the importance of seamless service, including amenities like the remote and WiFi, and appreciate your patience while we addressed your concerns. Your insights help us improve for future guests.
1.0分
其他
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While I understand some things are inevitable, especially with travelers in and out of the rooms, bugs happen. However when you find a bug and the front desk agent is uncooperative, but moves you to a room that the AC kept going off, and then you find mold on the ice from the ice machine. Additionally room was not cleaned ( trash taken out or vacuumed.) That’s completely unacceptable.
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酒店回复: Hello janine,Thank you for sharing your experience with us. We take feedback seriously as it helps us improve our services for future guests. We are sorry to hear about the issues you encountered during your stay, including the cleanliness and maintenance concerns. Your comments will be forwarded to management for further review. We appreciate your input and hope you will consider staying with us again in the future.
4.0分
家庭亲子
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When I got there the room was a too warm for my comfort upon trying to cool the room it was impossible to decrease the temperature. I aslo go a non smoking room but there was lingering smell of mary jane in my room as if someone was smoking next door. But I am going to stay here again give it another chance
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酒店回复: Hello Areli,Thank you for sharing your feedback. We're glad to hear that you're considering staying with us again. Your comments regarding room temperature and odor have been noted, and we will continue to prioritize guest comfort. We appreciate your understanding and look forward to welcoming you back for a more pleasant experience in the future.
5.0分
情侣出游
We have never stayed at a hotel that requires you to have a key to go to your floor. Very good for safety. The breakfast was delicious. Great place to stay.
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酒店回复: Hello Melanie, Thank you for sharing your experience! We're delighted to hear that you appreciated the enhanced safety measures and enjoyed our delicious breakfast. Your positive feedback about our hotel will certainly encourage our team to continue delivering great service. We hope to welcome you back for another stay in the future.
5.0分
商务出差
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Air conditioning was comfortable, parking was easy. We had a inconvenience with the room, about two hours of checking in and getting ready to go to my meeting, lights went out so we contacted from desk and we were giving another room. We had to wait to come back from the business to change room, and had to change room in the dark
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酒店回复: Hello Victor,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that the air conditioning and parking met your expectations. We apologize for the inconvenience you faced with the room change and understand how frustrating that can be. Your comments will be shared with the appropriate team to enhance the guest experience in the future. We appreciate you bringing this to our attention and hope your travels bring you back to us soon.
3.0分
情侣出游
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Hot water went out, beds hard and breakfast was not good. This is a standard hotel with prices that match above standard hotels. There is not a complete sidewalk that goes all the way from hotels to surrounding stores, had to walk in grass field or along side of roadway. This hotel should never be over $70 a night.
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酒店回复: Hello Fernando,Thank you for sharing your feedback regarding your recent stay. We understand the importance of comfort and convenience during your visit, and we appreciate your insights on the hot water and breakfast quality. Your comments about the sidewalk accessibility are also valuable as we strive to enhance guest experiences. We hope you will consider staying with us again in the future, as we continue to improve our services and amenities for all our guests.
5.0分
其他
They are still doing some renovations but it is clean and the people were very nice and the breakfast was good.
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酒店回复: Hello Martin,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the cleanliness of our hotel, the friendliness of our staff, and the quality of our breakfast offerings. We appreciate your understanding during this renovation period and are excited to enhance our facilities for future guests. Your feedback is valuable, and we hope to welcome you back for an even better experience next time.
1.0分
商务出差
This place had bugs I AM WANTING A REFUND SO FAR ******* LET ME DOWN ON THIS STAY !
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酒店回复: Hello Elton,We appreciate your feedback and are sorry to hear about your experience. Our team takes cleanliness very seriously, and your comments will be reviewed with management to improve our standards. If you have any further concerns, we encourage you to reach out to management directly. Thank you for sharing your thoughts with us.
整体安全、干净、安静。
非常好,非常干净、现代
Staff were welcoming and professional. Lobby and room were clean.
Housekeeping did not visit my room nor were the linens refreshed.
Bed was like sleeping on concrete, hard and very uncomfortable.
Remote to television was missing. After reporting staff delivered a replacement in around 30 minutes. Wifi password was not initially provided, I had to request password. This i would expect as it is a security measure.
While I understand some things are inevitable, especially with travelers in and out of the rooms, bugs happen. However when you find a bug and the front desk agent is uncooperative, but moves you to a room that the AC kept going off, and then you find mold on the ice from the ice machine. Additionally room was not cleaned ( trash taken out or vacuumed.) That’s completely unacceptable.
When I got there the room was a too warm for my comfort upon trying to cool the room it was impossible to decrease the temperature. I aslo go a non smoking room but there was lingering smell of mary jane in my room as if someone was smoking next door. But I am going to stay here again give it another chance
We have never stayed at a hotel that requires you to have a key to go to your floor. Very good for safety. The breakfast was delicious. Great place to stay.
Air conditioning was comfortable, parking was easy. We had a inconvenience with the room, about two hours of checking in and getting ready to go to my meeting, lights went out so we contacted from desk and we were giving another room. We had to wait to come back from the business to change room, and had to change room in the dark
Hot water went out, beds hard and breakfast was not good. This is a standard hotel with prices that match above standard hotels. There is not a complete sidewalk that goes all the way from hotels to surrounding stores, had to walk in grass field or along side of roadway. This hotel should never be over $70 a night.
They are still doing some renovations but it is clean and the people were very nice and the breakfast was good.
This place had bugs I AM WANTING A REFUND SO FAR ******* LET ME DOWN ON THIS STAY !