酒店回复: Thank you for staying with us. We appreciate your feedback. Our sincerest apologies for any issues with the hotel Wi-Fi. We hope that you have a nice day.
4.0分
家庭亲子
Convenient for the price
Would stay again
Wish rooms and Kleenex and more comfortable pillows
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. It's great to hear that our convenience met your needs, and that you would consider staying with us again. I am sorry that the room amenities and pillow comfort fell short of expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
3.0分
商务出差
展开
Near to the bus stops to the airport; line No.7. I t took 5 min.on foot. My travel plan was changed due to the delay of flight, but it's staff dealt the situation properly, and my loss was at least. I thank for them. If I must say something, I hoped a box of tissue paper in the room. No CVS around the hotel.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Columbus Downtown-Convention Center. We are so pleased to hear that our location near the bus stops was convenient for your travel to the airport. It's also wonderful to know that our staff was able to assist you effectively when your flight was delayed, minimizing any inconvenience you experienced. We appreciate your suggestion regarding the tissue paper; we'll definitely consider this for future improvements.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannaRed Roof ManagementRediResponse Specialist
3.0分
其他
Bathroom was old, stain on tub bottom, mold in corner. Hair stuck to clean towel.
Carpet felt dirty.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. We regret to hear that the state of the bathroom, the tub and the possible mold you mentioned fell short of your expectations. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
The hotel was ok. If u just looking for somewhere decent to sleep with no frills. Compared to other downtown hotels. It could use an upgrade in decor and a building renovation. It was clean for most part. Bed was comfortable and clean. Customer service was lack luster but friendly.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Columbus Downtown-Convention Center. We're happy that our location provided a decent place to sleep and that you found the bed comfortable and clean. We are pleased with your kind remarks with our friendly staff. We also acknowledge your thoughts regarding an upgrade and the customer service you mentioned.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
朋友出游
展开
We got locked out, staff did not want to call handyman since they were 2 hours out, we had to kick the door in. They charged for using the safe even though we did not for both rooms we got moved to
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. Please accept our sincerest apologies for the possible interaction you had with our staff, the state of the lock and charges you mentioned. you may have encountered. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
2.0分
其他
Check in was bad, It took over 40 minutes to get checked in. Parking is terrible and it cost extra!!!
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. We regret to hear that the check-in process and the parking you mentioned didn't meet your expectations. We are truly disheartened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,DevineRed Roof ManagementRediResponse Specialist
很棒的酒店！非常适合在会议中心开会。相对干净，工作人员也很友善，很好沟通。
前台人员很友好有礼貌，会主动和客人问好。如果你要在希尔顿和凯悦的会议中心开会，那这家酒店的位置简直完美。
但酒店的建筑和装修确实很老旧。全天候都有机器噪音，听起来像是水泵的声音，没有耳塞根本睡不着。
房间比较安静，地点比较方便就在会展中心对面
除了Wi-Fi容易断线外，设施比较旧，但条件还不错。现在日元疲软，如果您要去会议中心，这似乎是唯一的选择。
Convenient for the price
Would stay again
Wish rooms and Kleenex and more comfortable pillows
Near to the bus stops to the airport; line No.7. I t took 5 min.on foot. My travel plan was changed due to the delay of flight, but it's staff dealt the situation properly, and my loss was at least. I thank for them. If I must say something, I hoped a box of tissue paper in the room. No CVS around the hotel.
Bathroom was old, stain on tub bottom, mold in corner. Hair stuck to clean towel.
Carpet felt dirty.
The hotel was ok. If u just looking for somewhere decent to sleep with no frills. Compared to other downtown hotels. It could use an upgrade in decor and a building renovation. It was clean for most part. Bed was comfortable and clean. Customer service was lack luster but friendly.
We got locked out, staff did not want to call handyman since they were 2 hours out, we had to kick the door in. They charged for using the safe even though we did not for both rooms we got moved to
Check in was bad, It took over 40 minutes to get checked in. Parking is terrible and it cost extra!!!