酒店回复: Thank you for staying with us. We appreciate your feedback. Our sincerest apologies for any issues with the hotel Wi-Fi. We hope that you have a nice day.
4.0分
其他
Bed was super comfortable. Room was clean, air unit however a little noisy, but overall a very nice stay.
展开
酒店回复: Thank you so much for staying with us. We greatly appreciate all of your feedback. Have a nice day.
1.0分
商务出差
展开
1) I stayed for four nights, no cleaning done on all four days. 2) I got flea bites on my both hands, neck and face, on hands 14 bites, on neck 7 bites, and face 3 bites. the bite marks were all red dots with swollen and terrible itches. I felt miserable!! I can show you the picture if you wish to see. Yulan
展开
酒店回复: Dear Valued Guest,Red Roof PLUS+ Columbus Downtown-Convention Center. We're sorry to hear about the issues you experienced during your stay. We sincerely apologize that you were disappointed with the level of service you experienced as well as the insects you reported. Please accept our sincerest apologies for any distress or inconvenience this has caused you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
展开
The lighting was not very bright in the room. I needed an outlet to plug in a cpap machine, so had to unplug something else. I was surprised there was no artwork on the walls; it made the room feel bare.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof PLUS+ Columbus Downtown-Convention Center. I regret to hear about the lighting and outlet challenges you experienced in your room. Your feedback on the artwork is also duly noted, and we will consider it to enhance the room's ambiance.Your comments are valuable as we continually strive to improve our guest experience. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Poor customer services, hallways were dirty. one elevator working. slow front desk reactions. One wash cloth in the restroom when there's two people. Male employee at front desk had a horrible attitude, perhaps he was having a bad day.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. We regret to hear that the condition of the hallways and the possible interaction you had with our staff may have fallen short of your expectations during your stay. We are deeply disheartened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
展开
The major problem was their parking lot was full and we had to pay $25 to park for just a few hours for our concert. We didn’t even stay the night we left early.
展开
酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. I regret to learn that you encountered a problem with our parking facilities during your recent visit. Finding the lot full and being charged $25 for a short time is not the experience we want for our guests. Your comments are valuable and will be taken into consideration as we work to improve guest parking.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. I understand your concerns and want to assure you of our commitment to providing exceptional service to all customers. We would appreciate the chance to show you our high-quality service standards on your next visit.Very truly yours,JohnRed Roof Management RediResponse Specialist
前台人员很友好有礼貌，会主动和客人问好。如果你要在希尔顿和凯悦的会议中心开会，那这家酒店的位置简直完美。
但酒店的建筑和装修确实很老旧。全天候都有机器噪音，听起来像是水泵的声音，没有耳塞根本睡不着。
很棒的酒店！非常适合在会议中心开会。相对干净，工作人员也很友善，很好沟通。
房间比较安静，地点比较方便就在会展中心对面
距竞技场的距离
除了Wi-Fi容易断线外，设施比较旧，但条件还不错。现在日元疲软，如果您要去会议中心，这似乎是唯一的选择。
Bed was super comfortable. Room was clean, air unit however a little noisy, but overall a very nice stay.
1) I stayed for four nights, no cleaning done on all four days. 2) I got flea bites on my both hands, neck and face, on hands 14 bites, on neck 7 bites, and face 3 bites. the bite marks were all red dots with swollen and terrible itches. I felt miserable!! I can show you the picture if you wish to see. Yulan
The lighting was not very bright in the room. I needed an outlet to plug in a cpap machine, so had to unplug something else. I was surprised there was no artwork on the walls; it made the room feel bare.
Poor customer services, hallways were dirty. one elevator working. slow front desk reactions. One wash cloth in the restroom when there's two people. Male employee at front desk had a horrible attitude, perhaps he was having a bad day.
The major problem was their parking lot was full and we had to pay $25 to park for just a few hours for our concert. We didn’t even stay the night we left early.