酒店回复: Dear Guest,Thank you for your kind words regarding the warm welcome and the cleanliness of our hotel. We’re very glad to hear your stay was overall enjoyable. We truly appreciate you bringing the issue of mold near the bathtub to our attention, and we will ensure this is addressed promptly for a better experience next time.Sincerely,Hotel Manager
3.0分
家庭亲子
Weather was cold. Bed had not enough blankets and was not comfortable. Unable to sleep. Could not control & change thermostat.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are sorry that the cold weather, limited bedding, and thermostat issues impacted your comfort and sleep. Your feedback is important, and we will review these concerns to ensure a warmer, more comfortable stay for our guests in the future.Sincerely,Hotel Manager
5.0分
家庭亲子
The staff was very accommodating. The rooms were clean and comfortable. I would definitely stay here again
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that our staff made your stay enjoyable and that you found the rooms clean and comfortable. We truly appreciate your kind words and look forward to welcoming you back again soon.Sincerely,Hotel Manager
2.0分
其他
Rooms were very dirty. Hair in bathroom. Hair on the towels. Hair in the shower. Floors and furniture were stained.
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酒店回复: Dear Guest,Thank you for staying with us and for taking the time to share your comments. We’re glad you chose our hotel for your visit.We sincerely apologize for the cleanliness issues you encountered in the room, especially the hair found in multiple areas and the stained flooring and furniture. This is far from the standard we strive to maintain. Your feedback has been shared with our housekeeping team for immediate correction and improvement.Sincerely,Hotel Manager
3.0分
家庭亲子
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Our stay was okay. To start off the lobby definitely needed some updating of decor and lighting. Staff was friendly and politely explained the parking pass situation. The room was clean and tidy. Beds were comfortable enough,but sink and light switches did have cracks in them. Paying around 200 a night I do expect a better room upkeep. Overall I'd give it 3 stars.
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酒店回复: Dear Elaine,Thank you for sharing your detailed feedback. We are pleased to know that our staff provided friendly service and that you found the room clean and tidy with comfortable beds. We regret that the lobby decor, lighting, and room upkeep did not meet your expectations, especially at the rate you mentioned. Your observations regarding the sink and light switches are important and will be shared with our team for improvement. We appreciate your comments and hope to welcome you again with a more refreshed experience.Sincerely, Hotel Manager
5.0分
其他
Room was clean, staff was very courteous. The only thing we disliked was the breakfast.....left a little to be desired. But everything else was very nice !
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酒店回复: Dear Guest,Thank you for sharing your experience and for highlighting the clean room and courteous staff — we’re delighted to know these aspects made your stay enjoyable. We appreciate your feedback regarding breakfast, and we will certainly review our offerings to make improvements for future visits.Sincerely,Hotel Manager
3.0分
其他
The bed was broken and the room was not clean the walls had stuff on them the bathroom had mold and a hole on the ceiling…
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with your room, including the bed, cleanliness, and bathroom condition. This is not the standard we aim to provide. We are addressing these concerns immediately to ensure a more comfortable experience for all our guests.Sincerely,Hotel Manager
5.0分
其他
Excellent customer service and front desk help. Great room & location. Highly recommend.
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酒店回复: Dear Guest,Thank you for your wonderful review and perfect rating. We are delighted that you enjoyed our excellent customer service, comfortable room, and convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back soon.Sincerely,Hotel Manager
非常好
体验很棒
热情友好的接待，酒店也很干净，但浴室附近有霉菌。
Weather was cold. Bed had not enough blankets and was not comfortable. Unable to sleep. Could not control & change thermostat.
The staff was very accommodating. The rooms were clean and comfortable. I would definitely stay here again
Rooms were very dirty. Hair in bathroom. Hair on the towels. Hair in the shower. Floors and furniture were stained.
Our stay was okay. To start off the lobby definitely needed some updating of decor and lighting. Staff was friendly and politely explained the parking pass situation. The room was clean and tidy. Beds were comfortable enough,but sink and light switches did have cracks in them. Paying around 200 a night I do expect a better room upkeep. Overall I'd give it 3 stars.
Room was clean, staff was very courteous. The only thing we disliked was the breakfast.....left a little to be desired. But everything else was very nice !
The bed was broken and the room was not clean the walls had stuff on them the bathroom had mold and a hole on the ceiling…
Excellent customer service and front desk help. Great room & location. Highly recommend.