The bathroom toilet is low enough for toddlers to sit without a problem, that doesn’t work for the elderly.
As well as the amount of water on the bowl while sitting it almost touches your behind.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found aspects of the bathroom suitable for toddlers. However, we regret that certain features did not meet your needs, and we appreciate your observations regarding the toilet design and water level. Your comments will be shared with our team for review and improvement.Sincerely,Hotel Manager
4.0分
其他
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Hot tub cruddy, not kept up. Needs updating in lobby, hallway areas, front exterior entry.
Staff very friendly and helpful but many could not speak or understand English.
Room clean.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re pleased you found the room clean and our staff friendly and helpful. We appreciate your comments regarding the hot tub maintenance and the need for updates to the lobby, hallways, and exterior entry, as well as language concerns. These observations will be shared with our team for improvement.Sincerely,Hotel Manager
2.0分
家庭亲子
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A fight broke out in the lobby. No one came to stop it for over 10-15 minutes. Staff did finally call the police. The people above our room were running up and down so loud I had to call front desk to ask them to let them know I couldn't sleep. Bed was uncomfortable. Worst experience. Never will I stay at this hotel.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the disturbances you experienced during your stay and regret the impact it had on your comfort. Your concerns regarding noise, safety, and bedding will be addressed to improve guest experience. We appreciate your input and regret your negative experience.Sincerely,Hotel Manager
4.0分
其他
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Questionable location
Everything looked clean. Breakfast could improve: more fruit choices, better bread/ pastry.
Location surrending hotel is not appealing . Hotel is located in area where homeless people camp, one night police were looking for a man who tried to choke woman
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Richmond West at I-64, VA.Your satisfaction is important to us as a valued Choice Privileges member.We hope to see you again soon.General ManagerCountry Inn & Suites by Radisson, Richmond West at I-64, VA
5.0分
其他
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this hotel is quiet, safe and always clean. Parking is convenient and staff is pleasant. I appreciate for the past 3 times I have visited this hotel they were able to accommodate me with early check-in because I always arrive around Midday.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Richmond West at I-64, VA.Your satisfaction is important to us as a valued Choice Privileges member.We hope to see you again soon.General ManagerCountry Inn & Suites by Radisson, Richmond West at I-64, VA
5.0分
其他
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Room was a little dated rm 303 had holes in the curtains and the springs in the door either meed some grease or to br cjanhed because they door open and closing loud nouses
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Richmond West at I-64, VA.Your satisfaction is important to us as a valued Choice Privileges member.We hope to see you again soon.General ManagerCountry Inn & Suites by Radisson, Richmond West at I-64, VA
4.0分
家庭亲子
Only complaint is the rooms aren’t modern regarding outlets for phone chargers and such.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed your stay and appreciate your kind comments. We also value your suggestion regarding updated room outlets for phone chargers and will share it with our team for consideration in future improvements.Sincerely,Hotel Manager
1.0分
情侣出游
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I called before booking to ensure that this place was Ada complaint and also ensure the the pool and hot tub hoist worked. I was reassured that they were. This is the only reason I booked. We live 15 minutes away but my husband has been unable to enjoy a hot tub since his accident. This has been the only thing he has been looking forward to for his birthday. The bed also was not ADA complaint and had to get the box springs taken out to just the frame and a mattress which was not comfortable. We ended up leaving because there was no point. Maintenance was just playing in their phones outside smoking and not helping the situation. I am beyond disappointed.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Richmond West at I-64, VA.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with issues.Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,General ManagerCountry Inn & Suites by Radisson, Richmond West at I-64, VA
非常好
体验很棒
The bathroom toilet is low enough for toddlers to sit without a problem, that doesn’t work for the elderly.
As well as the amount of water on the bowl while sitting it almost touches your behind.
Hot tub cruddy, not kept up. Needs updating in lobby, hallway areas, front exterior entry.
Staff very friendly and helpful but many could not speak or understand English.
Room clean.
A fight broke out in the lobby. No one came to stop it for over 10-15 minutes. Staff did finally call the police. The people above our room were running up and down so loud I had to call front desk to ask them to let them know I couldn't sleep. Bed was uncomfortable. Worst experience. Never will I stay at this hotel.
Questionable location
Everything looked clean. Breakfast could improve: more fruit choices, better bread/ pastry.
Location surrending hotel is not appealing . Hotel is located in area where homeless people camp, one night police were looking for a man who tried to choke woman
this hotel is quiet, safe and always clean. Parking is convenient and staff is pleasant. I appreciate for the past 3 times I have visited this hotel they were able to accommodate me with early check-in because I always arrive around Midday.
Room was a little dated rm 303 had holes in the curtains and the springs in the door either meed some grease or to br cjanhed because they door open and closing loud nouses
Only complaint is the rooms aren’t modern regarding outlets for phone chargers and such.
I called before booking to ensure that this place was Ada complaint and also ensure the the pool and hot tub hoist worked. I was reassured that they were. This is the only reason I booked. We live 15 minutes away but my husband has been unable to enjoy a hot tub since his accident. This has been the only thing he has been looking forward to for his birthday. The bed also was not ADA complaint and had to get the box springs taken out to just the frame and a mattress which was not comfortable. We ended up leaving because there was no point. Maintenance was just playing in their phones outside smoking and not helping the situation. I am beyond disappointed.