Most of the staff can barely speak English. Towels were paper thin. Mold and dust in AC filters. Water damage on walls in bathroom. No towel rods in bathroom. Coffee pot and accessories in bathroom. White socks were black on the bottom from walking around room. Gazebo outdoors have green fungus on benches. Broken benches at entrance to hotel. Would not recommend this to my worst enemy. Left hotel sick because of mold in the room.
5.0分
家庭亲子
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Room (102) was great. Quiet, clean, comfy sheets and beds. Shower curtain was stained and should be replaced. Breakfast was ok, cereal, yogurt, bagels and waffles. The eating area was too small for the number of rooms. Pool had ALOT of chlorine but was still a nice addition.
2.0分
家庭亲子
Place was dirty. Had to be moved 3 times. Pool was not clean and had knats. Rooms smelled musty and sheets/comforters were stained. What a disappointment.
2.0分
其他
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The room and hallway had a over whelming odor of stale stagnant air. We were on the first floor and were able to open a window in the room it helped a little. I went to use the pool again strong odor of stale air, absolutely no ventilation.I did not chance using the pool. The bathroom was not the cleanest the were smudge marks on the inside of the door. The paint on the walls was chipped, and there was a small hole in the wall above the light switch.The hair dryer was held together with scotch tap. Luckily we had our own.The stopper in the tube did not work. We checked the room for bugs thankfully there were no signs of any. I tired to call the front desk with the in room phone it did not work. I then called on my cell to report it, I was told they would leave a note for the day people about the issue.The only reason we stay was because we had a long ride to get there and were only staying one day and leaving early in the morning. The next day when leaving ,we opened the door to be hit with the smell off over cooked waffles and maple syrup. When we walked to the lobby to check out we found the source of the smell. The complimentary breakfast was being served in a small little alcove to the left of the lobby. This hotel was a complete disappointment. The morning desk clerk went out of his way to help us with a issue we had with booking. I am going to call ******* to see if I can get a full refund. Would not ever stay here again.
3.0分
情侣出游
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To be fair, things were generally okay, but there was one big issue that overshadows the rest. Room was on the first floor and window had been forced open at some point and not repaired. Latches were broken and you could not lock the window. Spoke to night attendant. Said hotel was full and could not get another room. Did not have a bar or rod to put into the track to block it from opening. I found a folding stool in the closet and wedged it into the window track to make it safe for the night.
Not staying there again.
4.0分
朋友出游
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property was well located near most of the lancaster attractions. my only complain is that I booked 3 rooms and each party was to pay for their own room but the hotel charged me for all three. They did help with mailing clothing left in room which was a great help
5.0分
家庭亲子
Yes, we stayed overnight and had a great experience staying here.
Rich was very friendly as well as other staff I spoke to.
Will definitely return.
4.0分
情侣出游
The location of this property is very good. Close place to eat and easy access to other areas. The staff was very helpful and friendly.
4.0分
其他
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Room and pool did not feel very clean, but it wasn’t gross. Everything felt a bit run down.
That said, staff was wonderful. Everything was convenient, and breakfast was nice.
抵达时，工作人员都非常友好。不过，床单在入住时就该换了，因为上面有污渍。也许只是洗不掉的痕迹，但看着还是不太舒服。
Most of the staff can barely speak English. Towels were paper thin. Mold and dust in AC filters. Water damage on walls in bathroom. No towel rods in bathroom. Coffee pot and accessories in bathroom. White socks were black on the bottom from walking around room. Gazebo outdoors have green fungus on benches. Broken benches at entrance to hotel. Would not recommend this to my worst enemy. Left hotel sick because of mold in the room.
Room (102) was great. Quiet, clean, comfy sheets and beds. Shower curtain was stained and should be replaced. Breakfast was ok, cereal, yogurt, bagels and waffles. The eating area was too small for the number of rooms. Pool had ALOT of chlorine but was still a nice addition.
Place was dirty. Had to be moved 3 times. Pool was not clean and had knats. Rooms smelled musty and sheets/comforters were stained. What a disappointment.
The room and hallway had a over whelming odor of stale stagnant air. We were on the first floor and were able to open a window in the room it helped a little. I went to use the pool again strong odor of stale air, absolutely no ventilation.I did not chance using the pool. The bathroom was not the cleanest the were smudge marks on the inside of the door. The paint on the walls was chipped, and there was a small hole in the wall above the light switch.The hair dryer was held together with scotch tap. Luckily we had our own.The stopper in the tube did not work. We checked the room for bugs thankfully there were no signs of any. I tired to call the front desk with the in room phone it did not work. I then called on my cell to report it, I was told they would leave a note for the day people about the issue.The only reason we stay was because we had a long ride to get there and were only staying one day and leaving early in the morning. The next day when leaving ,we opened the door to be hit with the smell off over cooked waffles and maple syrup. When we walked to the lobby to check out we found the source of the smell. The complimentary breakfast was being served in a small little alcove to the left of the lobby. This hotel was a complete disappointment. The morning desk clerk went out of his way to help us with a issue we had with booking. I am going to call ******* to see if I can get a full refund. Would not ever stay here again.
To be fair, things were generally okay, but there was one big issue that overshadows the rest. Room was on the first floor and window had been forced open at some point and not repaired. Latches were broken and you could not lock the window. Spoke to night attendant. Said hotel was full and could not get another room. Did not have a bar or rod to put into the track to block it from opening. I found a folding stool in the closet and wedged it into the window track to make it safe for the night.
Not staying there again.
property was well located near most of the lancaster attractions. my only complain is that I booked 3 rooms and each party was to pay for their own room but the hotel charged me for all three. They did help with mailing clothing left in room which was a great help
Yes, we stayed overnight and had a great experience staying here.
Rich was very friendly as well as other staff I spoke to.
Will definitely return.
The location of this property is very good. Close place to eat and easy access to other areas. The staff was very helpful and friendly.
Room and pool did not feel very clean, but it wasn’t gross. Everything felt a bit run down.
That said, staff was wonderful. Everything was convenient, and breakfast was nice.