酒店回复: Merci d’avoir pris le temps de partager votre retour. Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.Nous prenons bonne note des points que vous mentionnez : la connexion Wi-Fi instable, la difficulté à brancher votre ordinateur via le port HDMI ainsi que le bruit de la climatisation même lorsqu’elle est éteinte. Ces éléments ne reflètent pas le niveau de confort que nous souhaitons offrir, et nous allons effectuer les vérifications nécessaires afin de corriger ces problèmes au plus vite.Votre avis est très précieux pour nous permettre d’améliorer nos services. Nous espérons avoir l’occasion de vous accueillir de nouveau afin de vous offrir une expérience plus agréable.
5.0分
朋友出游
原文
翻译提供方：Google
优秀的酒店
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酒店回复: I’m so glad you had a 10/10 experience—thank you for your feedback!
4.0分
其他
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Room clean. Beds comfortable. HVAC noisy so if you are a light sleeper, bring earplugs. Free breakfast not worth the up charge. You can probably find someplace out in town to get better choices and a hot meal.
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酒店回复: Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and the beds comfortable. We apologize for the noise you experienced from the HVAC system—your comfort is important to us, and we’ll have our maintenance team take a closer look to ensure it’s addressed.We’re also sorry that our breakfast didn’t meet your expectations. Your comments about variety and value are helpful, and we’ll review them with our team as we work to improve the overall experience for our guests.Thank you again for taking the time to let us know how we can do better. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.
2.0分
家庭亲子
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The fan on the a/c / heating unit never shut off. Even when we turned the system off. The fan kept running all night which was right next to the bed and annoyingly loud. Not to mention the dry air (heat) was annoying to breathe. I would not stay here again.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues with the A/C/heating unit and the discomfort it caused during your stay. This is not the experience we want for our guests, and we sincerely apologize for the inconvenience. Your comments have been shared with our maintenance team to ensure this is addressed. We appreciate your feedback and hope you might consider giving us another chance in the future.
3.0分
其他
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The hotel was clean and the room was as expected. They water they usually have available was never put out and there was no coffee downstairs like you see in almost every "nicer" hotel in this area. The most disappointing thing is there is no free breakfast provided as you come to expect from this chain. They have a restaurant on-site so you have to pay extra. For the price we paid per night, we will not using this hotel again and will opt for another hotel that is just as nice with better amenities for the same if not better price.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you found your room clean and comfortable, but we apologize for the missing amenities and any disappointment regarding our on-site dining. Your feedback is important and will be shared with our team as we continue to evaluate ways to improve the guest experience. We appreciate your insights and hope to have the opportunity to better meet your expectations in the future.
5.0分
商务出差
The room was cleaned each day, and soiled towels were replaced with fresh ones. Staff were extremely helpful and pleasant, and professional
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酒店回复: Thank you so much for your wonderful 10/10 rating! We’re delighted to hear that you enjoyed a consistently clean and comfortable room and that our team made a positive impression with their helpfulness and professionalism. Your kind words mean a lot to us. We look forward to welcoming you back for another excellent stay!
3.0分
其他
It was an okay stay. Staff is friendly. The bathrooms in the room could have been a bit cleaner. There was hairs on the ceiling and walls.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff friendly, but we’re truly sorry that the cleanliness of the bathroom did not meet our standards. The issues you mentioned regarding hair on the ceiling and walls are unacceptable, and we appreciate you bringing this to our attention. We will address this with our housekeeping team immediately to ensure it does not happen again. We hope to have the opportunity to provide you with a much improved stay in the future.
总体而言，这栋楼感觉很新很干净。床和床垫都很舒服。短期居住是个不错的选择。
非常干净，员工也很友好！
房间看起来像是新装修过的。
Wi-Fi不稳定，无法将电脑连接到HDMI端口，空调即使关机也噪音很大。
优秀的酒店
Room clean. Beds comfortable. HVAC noisy so if you are a light sleeper, bring earplugs. Free breakfast not worth the up charge. You can probably find someplace out in town to get better choices and a hot meal.
The fan on the a/c / heating unit never shut off. Even when we turned the system off. The fan kept running all night which was right next to the bed and annoyingly loud. Not to mention the dry air (heat) was annoying to breathe. I would not stay here again.
The hotel was clean and the room was as expected. They water they usually have available was never put out and there was no coffee downstairs like you see in almost every "nicer" hotel in this area. The most disappointing thing is there is no free breakfast provided as you come to expect from this chain. They have a restaurant on-site so you have to pay extra. For the price we paid per night, we will not using this hotel again and will opt for another hotel that is just as nice with better amenities for the same if not better price.
The room was cleaned each day, and soiled towels were replaced with fresh ones. Staff were extremely helpful and pleasant, and professional
It was an okay stay. Staff is friendly. The bathrooms in the room could have been a bit cleaner. There was hairs on the ceiling and walls.