酒店回复: Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lancaster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4.0分
其他
The parking lot was lit and felt very safe. The furniture in the room was a bit uncomfortable. The rooms were clean but a bit worn.
酒店回复: Thank you for staying with us, we appreciate your feedback!
3.0分
其他
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The staff at the hotel is top notch. The front desk got us set up and to our rooms quicky and also handled an additional request for an extra blanket just as quickly.
The breakfasf buffet was the perfect way to start the morning with a variety of cold and warm foods.
My one issue was with our room. I've stayed at this La Quinta Inn every time I visit Lancaster and this time i found a few issues with my room.
The bed was very uncomfortable. I found myself tossing and turning all night. The mattress had an indentation in it where most folks sleep so you wind up rolling into it when sleeping. It's probably time to switch out that mattress for a new one.
The TV gave me issues as well. My kid wanted to watch cartoons, and while i was using the remote to change the channels the TV became stuck on channel 31. The remote was fully fucntional but it would not let me off that channel. I even tried to reboot the tv by unplugging it for 10 seconds to force a reboot. That did not help either. Finally i tried to use the TV's manual buttons to change the channel and that did not work. At this point i gave up.
My last issue was with the room's main door. With the door fully closed it let a lot of light through the doorframe from the hallway. Not good if you get up in the middle or the night to use the restroom.
I think we just had a room with multiple issues and that will not stop me from staying at this hotel again.
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酒店回复: I apologize for the issues that you had with your room. When you stay with us, please feel free to reach out to the front desk with any issues and they will do their best to accommodate you!
5.0分
朋友出游
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Everything about this hotel and my stay there was excellent. This was my 3rd time staying there. I will be staying there on my annual visit to Lancaster in the future.
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酒店回复: We are so excited that you enjoyed your stay and look forward to your return in the future!
2.0分
其他
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We have been going to this particular hotel for years. We haven't been there in a couple of years. It has really declined! As soon as we walked in the room we saw the TV was broken and leaning. Made the Mgr aware. He did offer a different room after telling us no earlier and we were already settled in. The room smelled musty and like urine. The hotel used to be very nice and clean. No longer. It needs a thorough, deep cleaning. To top it off, the HVAC system made so much noise that it sounded like heavy rain hitting the window. Needless to say, we won't be staying here again! (Also, they used to offer fairly decent soaps/shampoo, now you can barely work up a lather. The water pressure is poor).
3.0分
家庭亲子
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Very disappointed the tv did not work at all and we were not told about it or compensated at all for it. As a family traveling with a 3 year old that’s an important part of a hotel room.
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酒店回复: I apologize that you had difficulty with your tv during your stay. Our staff is trained to help with the tvs when the guests reach out to us and let us know that there is a problem with them. Again I sincerely apologize.
5.0分
其他
The shopping options are very varied. I lobe that the hotel was in the center of the places I wanted to go.
酒店回复: Thank you for staying with us, we appreciate your feedback!
4.0分
朋友出游
The property is clean and well-kept. The staff was friendly and polite. Breakfast is provided 6 to 9 AM, and there is plenty of parking.
酒店回复: Thank you for staying with us, we appreciate your feedback!
4.0分
其他
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Good location and very clean.
The Parking area was safe and well lit. The room was very clean, although, the beds were very high and a little difficult to get on to. Good location.
酒店回复: Thank you for staying with us, we appreciate your feedback!
一家不错的酒店，位于兰开斯特地区，员工也很友好。
房间门位置不好！
・房间内所有门的位置都不好，需要很大的力气才能关紧。我认为最好尽快修复它。
・浴室里有很多头发，毛巾是新的。感觉不太干净。
・床的高度太高。我担心我的孩子会摔倒。
・很高兴能够24小时在前台喝咖啡。用液态奶代替奶精也很好。
The parking lot was lit and felt very safe. The furniture in the room was a bit uncomfortable. The rooms were clean but a bit worn.
The staff at the hotel is top notch. The front desk got us set up and to our rooms quicky and also handled an additional request for an extra blanket just as quickly.
The breakfasf buffet was the perfect way to start the morning with a variety of cold and warm foods.
My one issue was with our room. I've stayed at this La Quinta Inn every time I visit Lancaster and this time i found a few issues with my room.
The bed was very uncomfortable. I found myself tossing and turning all night. The mattress had an indentation in it where most folks sleep so you wind up rolling into it when sleeping. It's probably time to switch out that mattress for a new one.
The TV gave me issues as well. My kid wanted to watch cartoons, and while i was using the remote to change the channels the TV became stuck on channel 31. The remote was fully fucntional but it would not let me off that channel. I even tried to reboot the tv by unplugging it for 10 seconds to force a reboot. That did not help either. Finally i tried to use the TV's manual buttons to change the channel and that did not work. At this point i gave up.
My last issue was with the room's main door. With the door fully closed it let a lot of light through the doorframe from the hallway. Not good if you get up in the middle or the night to use the restroom.
I think we just had a room with multiple issues and that will not stop me from staying at this hotel again.
Everything about this hotel and my stay there was excellent. This was my 3rd time staying there. I will be staying there on my annual visit to Lancaster in the future.
We have been going to this particular hotel for years. We haven't been there in a couple of years. It has really declined! As soon as we walked in the room we saw the TV was broken and leaning. Made the Mgr aware. He did offer a different room after telling us no earlier and we were already settled in. The room smelled musty and like urine. The hotel used to be very nice and clean. No longer. It needs a thorough, deep cleaning. To top it off, the HVAC system made so much noise that it sounded like heavy rain hitting the window. Needless to say, we won't be staying here again! (Also, they used to offer fairly decent soaps/shampoo, now you can barely work up a lather. The water pressure is poor).
Very disappointed the tv did not work at all and we were not told about it or compensated at all for it. As a family traveling with a 3 year old that’s an important part of a hotel room.
The shopping options are very varied. I lobe that the hotel was in the center of the places I wanted to go.
The property is clean and well-kept. The staff was friendly and polite. Breakfast is provided 6 to 9 AM, and there is plenty of parking.
Good location and very clean.
The Parking area was safe and well lit. The room was very clean, although, the beds were very high and a little difficult to get on to. Good location.