酒店回复: Hello Lovelean,Thank you for sharing your experience. We take all guest feedback seriously and will certainly communicate your comments regarding staff interactions and room conditions to our management team. We understand the importance of a comfortable and welcoming environment and are sorry to hear that your stay did not meet your expectations. Your insights about the elevator, air conditioning, and other amenities will help us as we strive to improve our guest experience moving forward. We appreciate your input and hope you consider sharing your thoughts directly with management in the future.
酒店回复: Hi Kim, Thank you for sharing your thoughts about your stay. It’s understandable that arriving at night can make it difficult to get a full impression of the surrounding area, but the location right off the turnpike is designed for ease of access and convenience. While higher traffic levels can sometimes be expected near major roadways, many guests find this accessibility to be a benefit for both short and longer trips. Your feedback is appreciated, and it highlights the balance between convenience and activity that often comes with such a prime location.
1.0分
商务出差
原文
翻译提供方：Google
客服很差，房间很脏，淋浴有霉菌，空调坏了。我离开了，不得不找另一家酒店。
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酒店回复: Hi Claudia, We’re sorry to hear that your experience did not meet expectations. Our team strives to maintain clean, comfortable rooms and provide attentive service, and we take feedback regarding cleanliness, maintenance, and guest experience seriously. The hotel has undergone updates, including refreshed rooms and new local management, which help us ensure a higher standard for future stays. While we understand your frustration, we continue to focus on creating a welcoming environment for all guests.
2.0分
家庭亲子
原文
翻译提供方：Google
房间没有热水，床单很脏，而且很不舒服
4.0分
其他
原文
翻译提供方：Google
很棒的早餐
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酒店回复: Hi Elizabeth,Thank you for taking the time to provide us with your feedback. We are happy to hear that you had a positive experience and enjoyed the majority of your stay. Your rating helps us identify our strengths and areas where we can improve to ensure that our guests feel welcomed and satisfied throughout their time with us. It is our goal to provide a seamless and convenient travel experience.We sincerely thank you for your review and for choosing our hotel. We eagerly await the opportunity to welcome you back in the future and provide you with another enjoyable stay.
4.0分
商务出差
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Parking was fine. I parked in the front. I don't know if there is a water issue here or not. Hotel I utilized across the street you might say also had one ice machine. At least that one had a lever. This one had a scoop attached to a string that fell inside and touched the ice on top. Other than that I think maybe they are protecting themselves from the usual shenanigans that folks pull when staying at a hotel.
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酒店回复: Hello Leslie,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the parking and ice machine. It's great to hear you found a suitable spot for your vehicle. Your insights about the ice machine will be noted for future consideration. We strive to provide a safe and enjoyable experience for all our guests. Thank you again for your thoughts.
4.0分
情侣出游
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Was ok - only negatives were no liners in the ice bucket or trash cans and I could not use the in room coffee maker. It was missing the pod holder. When I tried to call desk no one answered I tried twice
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酒店回复: Hello judy,Thank you for sharing your feedback. We appreciate your comments regarding the ice bucket and trash cans, as well as the coffee maker issue. It's important for us to know how we can enhance the guest experience. Your mention of the unanswered calls will also be noted. We hope your future travels are more enjoyable and meet your expectations.
千万别住这里
员工太不友好了！我早就习惯了客人一到就热情接待！房间只给了我一张房卡。我走进电梯时，闻起来像Mavis轮胎店。下电梯到我住的楼层时，走廊里弥漫着宠物的气味。我打开房门，房间里仍然弥漫着宠物的气味。我没要求订宠物友好型房间，也没带宠物旅行。我对房间的清洁度不太放心，所以去买了一些清洁用品。开始打扫房间后，我发现房间里没有垃圾桶的衬垫，没有“请勿打扰”的牌子，没有冰桶的衬垫，只有两件洗衣服，也没有时钟。我不得不去前台拿“请勿打扰”的牌子和冰桶的衬垫。我去找制冰机。他们没有传统的制冰机。他们有一个冷藏柜，冰块放进去就能保持低温。你必须用冰柜顶部桶里的勺子舀冰。我忘了冰块很大，桶装不下。另外，我对房间清洁度的质疑也让我对冰柜和勺子的清洁度产生了怀疑。退房时，我等了几分钟才叫服务员过来。我以后再也不去那里了！哦，对了，空调根本没法正常工作，房间根本凉快不起来。还好，空调运转正常，外面也不热，所以房间温度还可以！墙上的温控器坏了。可惜的是，我大部分时间都在外面，所以没拍照片。
为我们办理入住的那位男士非常友善热情。房间陈旧潮湿，感觉潮湿，浴室里有霉菌，整体感觉潮湿发霉。床上没有被子，只有一条薄毯子。虽然不算太糟糕，但我不会再住这里了。
内部需要升级。例如，浴室墙壁很旧，走廊地板上的杜肯地毯看起来很脏，而且乱糟糟的。前台值班人员非常乐于助人，而且彬彬有礼。
不可退款，因此预订时请仔细检查
由于路上的冬夜很冷，我们决定住在带游泳池的酒店。游泳池正在装修，********** 上仍在做广告。房间的洗手间很臭，前台没有房间喷雾剂、清新剂或除臭剂。床之间的床头柜顶部抽屉底座破损了。周围还有小玻璃碎片，可能是以前没有清理过。早餐炒鸡蛋太有弹性，可能不是天然或新鲜的鸡蛋。前台提出换房，因为不可退款，但我们太累了，主要想住一晚。
我们晚上入住，所以对周边环境不太了解。位置便利，靠近收费公路出口，但交通拥堵
客服很差，房间很脏，淋浴有霉菌，空调坏了。我离开了，不得不找另一家酒店。
房间没有热水，床单很脏，而且很不舒服
很棒的早餐
Parking was fine. I parked in the front. I don't know if there is a water issue here or not. Hotel I utilized across the street you might say also had one ice machine. At least that one had a lever. This one had a scoop attached to a string that fell inside and touched the ice on top. Other than that I think maybe they are protecting themselves from the usual shenanigans that folks pull when staying at a hotel.
Was ok - only negatives were no liners in the ice bucket or trash cans and I could not use the in room coffee maker. It was missing the pod holder. When I tried to call desk no one answered I tried twice