酒店回复: Querido invitado valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía en el Red Roof Inn Norfolk - Portsmouth. ¡Nos alegra mucho saber que siempre elige nuestro hotel cuando asiste a conciertos en Norfolk! Significa mucho para nosotros que nos consideres la opción perfecta. Siempre buscamos brindar una excelente experiencia a nuestros huéspedes y es maravilloso saber que lo estamos logrando con usted.Aquí en Red Roof, estamos comprometidos a brindarle excelentes experiencias. Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,PrincesaGestión del techo rojoEspecialista en RediResponse
1.0分
其他
原文
翻译提供方：Google
入住很顺利。房间浴室里有黑色霉菌，还有一些红色物质。
3.0分
家庭亲子
原文
翻译提供方：Google
唯一就是卫生间有点脏，其他都还好
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酒店回复: Hello Andrea, We appreciate your feedback regarding the cleanliness of the bathroom during your stay. We will share your comments with our housekeeping team to ensure we maintain our high standards. Thank you for choosing to stay with us.
3.0分
其他
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Ok
The area is not very safe. Mostly people living in the hotel. Kids running around yelling in the halls late at night. Beds were bad. It was ok for a one night stay.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at the Red Roof Inn Norfolk - Portsmouth. I'm truly sorry to hear about the issues you experienced during your recent stay. We strive to provide a safe and comfortable environment for all our guests, and I regret that we fell short of your expectations. Your comments regarding the neighborhood's safety, noise levels, and bed quality are concerning, and I appreciate you bringing them to our attention. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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Weekend nightmare
The staff was terrible to deal with. After many calls and communication with them they still tried to cancel our reservation. When we finally got that figured out we went to our room and it just kept getting worse. The smoke detector missing but the wires hanging out of the ceiling for it. Stains all over the sheets and blankets. Burns in the bathroom soap dispensers. Tried to use the microwave and the food got stuck in it so we took the microwave to the front desk where we were told to give him 10 minutes he will get it out. Oh, and the toilet paper that was left for us to use from the people prior. We are frequent flyers of Red Roof but that came to an abrupt end after this nightmare of a weekend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Norfolk - Portsmouth. The condition of your room, the missing smoke detector, and the cleanliness issues you may have encountered are all completely below our standards, and I sincerely apologize for the disappointment and frustration this caused. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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its smell like roach spray and incense all threw that place them they have the nerve to ask for a deposit.......not going back their for the price they asking for no.more its was a terrible experience
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Norfolk - Portsmouth. We are sorry to hear about your experience and want to assure you that we take your concerns seriously. Your comments regarding the odor as well as the price are duly noted. We aim to provide value and comfort for our guests.We will reflect on your comments to see how we can improve our guest experience. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
4.0分
其他
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The staff was very friendly and helpful. It got a little noisey first night, but after that it was fine. Only issue i had was the remote did not turn the tv on our off and the volume button did not work.
😋 地理位置优越，靠近购物中心******和市中心游轮🚢线路
睡一晚还行，但仅此而已。
床架坏了，床垫不舒服。电视坏了，床头灯也坏了。浴缸排水很慢，马桶一次要冲好几次水。住一晚还可以，但对于度假或旅行来说就不够了。我叫服务员帮忙修电视，他说他很快就会来，但他从来没来帮忙，真的不推荐任何人住这里。
单身男性旅行者。作为一家廉价酒店，这家酒店很棒。床单干净，员工友善。虽然有点偏僻，但世界就是个贫民窟，哈哈。性价比很高
去诺福克听音乐会时，这里是完美的选择。这是我第三次入住他们家了。
入住很顺利。房间浴室里有黑色霉菌，还有一些红色物质。
唯一就是卫生间有点脏，其他都还好
Ok
The area is not very safe. Mostly people living in the hotel. Kids running around yelling in the halls late at night. Beds were bad. It was ok for a one night stay.
Weekend nightmare
The staff was terrible to deal with. After many calls and communication with them they still tried to cancel our reservation. When we finally got that figured out we went to our room and it just kept getting worse. The smoke detector missing but the wires hanging out of the ceiling for it. Stains all over the sheets and blankets. Burns in the bathroom soap dispensers. Tried to use the microwave and the food got stuck in it so we took the microwave to the front desk where we were told to give him 10 minutes he will get it out. Oh, and the toilet paper that was left for us to use from the people prior. We are frequent flyers of Red Roof but that came to an abrupt end after this nightmare of a weekend.
its smell like roach spray and incense all threw that place them they have the nerve to ask for a deposit.......not going back their for the price they asking for no.more its was a terrible experience
The staff was very friendly and helpful. It got a little noisey first night, but after that it was fine. Only issue i had was the remote did not turn the tv on our off and the volume button did not work.