酒店回复: Dear Kyra,We apologize for any perceived rudeness by our staff. Rest assured, we will speak with them to ensure all our guests are treated well. While we understand your frustration with our policies, please know they are in place for the overall safety of our guests. Thank you for allowing us to host you, and we hope you have safe travels.
1.0分
其他
Room was horrible, not clean, tv was busted, ac barely worked, beds were like sleeping on pallets of wood with a sheet over them. Stains on the sheets.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Richmond, VA – W Broad St. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns you might have with the possible condition of the rom, television, air conditioner and the bed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
其他
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It would be nice if they served hot breakfast instead of cereal and toast. The one thing I did like was the handicap accessible room that I had. Next time I'll stay for 2 days instead of overnight.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios Richmond, VA - W Broad St. We’re pleased the handicap accessible room met your needs. We apologize that our current offerings did not meet your expectations. We'll keep this in mind as we consider ways to improve our services.We aim to provide you with an exceptional experience at Red Roof. planning. We look forward to hosting you for two days on your next visit.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
Average stay
Staff was lazy. Seem like they didn’t want to do anything much more then they had to except for the maintenance guy. He was great
1.0分
情侣出游
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Room wasnt dirty it just wasnt clean. I most definitely had roaches in my non smoking room. I mean i had room service come once out my 3 day stay and that was sunday. Overall decent if you just need a place to stay just remember virginia is an open carry state.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Richmond, VA – W Broad St. I was disheartened to read that your stay fell short of your expectations due to the state of the room the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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This has been the dirtiest hotel I have stayed in. The bathroom was disgusting. The pain was chipping off the door, there were small roaches and the door to the room was broken. We had to slam it shut and double lock it to keep it closed. I tried calling front desk and no one answered. In the morning no one was at the reception and so we left.
5.0分
商务出差
The room was clean. It had everything I needed and looked like the picture.
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酒店回复: Dear Esteemed Guest,We appreciate you taking the time to share your experience at HomeTowne Studios Richmond, VA - W Broad St.. We are pleased to hear that you found the room clean and that it met your expectations regarding amenities and appearance. Guest satisfaction is our top priority.Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. We would love to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
我再也不会那样做了
一分钱一分货...
房间价格公道。干净但明显有些旧，电视有线，但我来这里不是为了看电视，所以没什么大不了的。浴室马桶座松了，幸好我坐下之前盖子盖上了，然后滑了下来，浴缸很滑，一不小心就会摔倒并引发诉讼，但他们有弯曲的窗帘杆，孩子们可以帮他们解决！
我认为外门、后门根本没有锁好，所以那里也有安全问题。
我很高兴只住了一晚。如果你只需要一个睡觉和洗澡的地方，那就没问题了。他们需要一个架子来挂衣柜里的衣服，以及插座不会挂在墙上。
有些员工很粗鲁。有禁止访客的规定。退房后我甚至不被允许在里面等 Uber。
Room was horrible, not clean, tv was busted, ac barely worked, beds were like sleeping on pallets of wood with a sheet over them. Stains on the sheets.
It would be nice if they served hot breakfast instead of cereal and toast. The one thing I did like was the handicap accessible room that I had. Next time I'll stay for 2 days instead of overnight.
Average stay
Staff was lazy. Seem like they didn’t want to do anything much more then they had to except for the maintenance guy. He was great
Room wasnt dirty it just wasnt clean. I most definitely had roaches in my non smoking room. I mean i had room service come once out my 3 day stay and that was sunday. Overall decent if you just need a place to stay just remember virginia is an open carry state.
This has been the dirtiest hotel I have stayed in. The bathroom was disgusting. The pain was chipping off the door, there were small roaches and the door to the room was broken. We had to slam it shut and double lock it to keep it closed. I tried calling front desk and no one answered. In the morning no one was at the reception and so we left.
The room was clean. It had everything I needed and looked like the picture.