酒店回复: Dear Steph, Thank you for taking the time to share your experience at Red Roof Inn Richmond, VA – W Broad St. I am genuinely disappointed to learn of your experience. We are committed to maintaining a high standard of service and comfort. The conditions you described, from the lobby to the cleanliness and room amenities, are not reflective of our standards.We will address these issues immediately to ensure future guests do not encounter the same problems. Thank you for staying at Red Roof. Your feedback remains a catalyst for our improvement. We welcome the opportunity to demonstrate our renewed standards.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
超级糟糕，到处都是蟑螂，到处都是狗尿味，早餐很糟糕，超级脏，我对那家酒店一点都不喜欢
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酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Richmond, VA – W Broad St. Lamentamos saber que su estancia no cumplió con sus expectativas debido al desayuno y a los insectos que reportó. Tenga en cuenta que trabajamos con una empresa de control de plagas que realiza el control de plagas regularmente, como es habitual en el sector. He notificado sus comentarios al hotel para que puedan colaborar con los especialistas y garantizar que todo esté en perfectas condiciones.En su próxima estancia, si tiene algún problema durante su estancia, póngase en contacto con nuestra recepción de inmediato para que podamos solucionarlo y garantizar su comodidad. En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Gracias por elegir Red Roof. Esperamos que nos dé la oportunidad de brindarle una mejor estancia la próxima vez que visite la zona.Atentamente,ReyGerencia de Red RoofEspecialista en RediResponse
1.0分
商务出差
原文
翻译提供方：Google
简直是一场灾难，我可以花一整天时间列举它们。
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酒店回复: Querido Huésped del hotel: Gracias por tomarse el tiempo para contarnos su experiencia en el Red Roof Inn Richmond, VA - W Broad St. Lamento profundamente escuchar la desastrosa experiencia que tuvo. Nos esforzamos por brindar una experiencia de alta calidad a cada huésped y es desalentador saber que nos quedamos tan cortos durante su estadía. Por favor acepte nuestras más sinceras disculpas.Red Roof se compromete a ganarse su confianza a través de nuestra capacidad demostrada para mitigar problemas comparables en el futuro. Entiendo sus inquietudes y quiero asegurarle nuestro compromiso de brindar un servicio excepcional a todos los clientes. Agradeceríamos la oportunidad de mostrarle nuestros estándares de servicio de alta calidad en su próxima visita.Muy tuyo,JMGestión del techo rojo Especialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
同意
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Richmond, VA – W Broad St. We appreciate knowing that you found our hotel convenient. We strive to provide a location and services that meet the needs of all our guests, and it's good to hear we succeeded in your case.In the future, please consider adding details to your review to let us know what we’re doing well and where we can improve. Thank you for choosing Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
Saw two roaches. Several roach traps which I guess shows they’re trying to do something about it but it’s not working .
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond, VA – W Broad St. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the roach traps. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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My family and I reserved 2 rooms for 2 nights. We didn't even stay the entire first night. My husband turned on the bathroom light in the middle of the night and found roaches running everywhere. We called the second room, and it was the same thing there. We immediately left the rooms and asked for a refund at the front desk. I am still waiting to hear anything. The management still has not responded to ******* messages either.
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond, VA - W Broad St. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We value your feedback and regret that your last stay was disappointing. Thank you for bringing this to our attention. We hope to earn your confidence back by providing a better experience on your next visit.Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
其他
The room has new furniture, now it’s time to replace the rusty bathroom fixtures! The breakfast hours are TOO SHORT for weekends
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Richmond, VA – W Broad St. We are dismayed to hear that your stay was not satisfactory due to the state of the bathroom and the breakfast hours didn't meet your preference. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
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Not bad
The room was clean there was what looked like liquid damage on the ceiling in the bathroom. It made me wonder if there was mold under it due to the discoloration. The hotel was old but well kept. The staff was nice. It was good for the price
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, VA – W Broad St. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the bathroom ceiling. Still, we are thrilled to hear that our hotel staff was nice. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
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Horrible stay
The fire alarm going off at 1:20am and having to stand outside of the hotel for 40 minutes until the fire department arrived to cut off the alarm wasn’t my idea of relaxing. It was a system malfunction. The continental breakfast was literally just cereal and toast. NOTHING ELSE!
我再也不会那样做了
糟糕透了
大堂看起来像医院的候诊室。前台空无一人。他们出现时态度也不友好。走廊里的地毯明显没吸尘。床垫上露出一根叉子。枕头硬得像石头。第二晚我换了家酒店。
超级糟糕，到处都是蟑螂，到处都是狗尿味，早餐很糟糕，超级脏，我对那家酒店一点都不喜欢
简直是一场灾难，我可以花一整天时间列举它们。
同意
Saw two roaches. Several roach traps which I guess shows they’re trying to do something about it but it’s not working .
My family and I reserved 2 rooms for 2 nights. We didn't even stay the entire first night. My husband turned on the bathroom light in the middle of the night and found roaches running everywhere. We called the second room, and it was the same thing there. We immediately left the rooms and asked for a refund at the front desk. I am still waiting to hear anything. The management still has not responded to ******* messages either.
The room has new furniture, now it’s time to replace the rusty bathroom fixtures! The breakfast hours are TOO SHORT for weekends
Not bad
The room was clean there was what looked like liquid damage on the ceiling in the bathroom. It made me wonder if there was mold under it due to the discoloration. The hotel was old but well kept. The staff was nice. It was good for the price
Horrible stay
The fire alarm going off at 1:20am and having to stand outside of the hotel for 40 minutes until the fire department arrived to cut off the alarm wasn’t my idea of relaxing. It was a system malfunction. The continental breakfast was literally just cereal and toast. NOTHING ELSE!