酒店回复: We are sad to hear this stay did not go well for you. I was working with you the afternoon you arrived and we spoke about the steps. The room types booked were Bayfront Standard, I was able to find rooms close together with half the steps these usually have. Our larger rooms have very spacious bathrooms and full kitchens. Understanding you were traveling with your 102 year old mother I did my best as we were sold out. Each condo is individually owned and therefore at different stages of renovations and furniture upgrades. Air conditioning is hard to come by on the coast but with climates changing we have begun to explore different options to keep our guests comfortable. When you decided to stay elsewhere, you only mentioned the difficulty your mother was experiencing. Which I completely understood. I would like the opportunity to welcome you back in the fall or winter seasons so you can enjoy all the renovations and upgrades that are planned!
4.0分
其他
We had a very nice room with a view of Yaquina Bay. Even had a rainbow over the bridge on Sunday morning.
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酒店回复: Thank you for staying with us and sharing the awesome photo! We hope to see you again soon!
5.0分
家庭亲子
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Kevin greeted us with a smile at check-in. Our room was perfect and had a beautiful view of the Yaquina Bay Bridge. It was raining otherwise we would have utilized the deck. Housekeeping checked in with us to see if we needed anything (towels, etc.). We will stay here again.
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酒店回复: Thank you for taking the time to write a review! We love that you enjoyed your view of the Yaquina Bay and are proud to offer it to our guests. We look forward to the opportunity to please you again!
5.0分
情侣出游
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The room was very nice. Amazing view and minutes away from the historic bayfront area. Only thing i would change is the toilet was on the small side and could be updated.
酒店回复: Thank you for staying with us!
5.0分
其他
Our favorite hotel! We love access to the crabbing dock, as well as the pool and hot tubs! This hotel has an older, charming feel to it.
酒店回复: Thank you for choosing the Embarcadero for your coastal getaway.
4.0分
家庭亲子
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Lack of proper parking abilities is ridiculously lacking for both regular and especially for handicapped and larger pick -up parking. Onsite manager and evening onsite staff were rude and non helpful to our needs for handicap parking. One example: husband parked where the staff told him to park, then they had him move it. The manager would not wait to let him back in the crab area, while he moved the pickup. When he asked if she could wait and let him back in. She told him it was his problem. She could of got him a key or waited to let him back in. If they exspect handicapped to park so far away from rooms they should offer a shuttle. We felt singled out and stressed.The manager gets a minus rating for customer care and service.
We may never come back or recommend this site again.
The check in was the best part of the onsite help they were friendly and helpful.
Also, a nice young man came around on day four to offer supplies which were lacking for our stay on check in. Like garage bags, dish washer soap and coffee.
There was a person parked in the handicapped area near our room. No placard. Or handicapped plate. They were not harassing them, like us. We had a placard.
Basically, they lack easy parking for dually and larger pick ups which pull boats long distance and have no concern for those customers. They do have a couple areas they could turn into special reserved parking for cuatomers like us. Motor carts where they could offer shuttle service.
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酒店回复: We're sorry to hear that your experience did not meet your expectations.As discussed during your stay, we provided guidance on where to park and explained that vehicles must be parked within the designated lines. If unable to do so, we kindly ask that guests use street parking. This policy is in place to ensure that all guests have fair and safe access to our limited parking spaces.Unfortunately, improper parking impacted access for emergency medical vehicles, which could not park as close as necessary during an emergency situation. We want to stress that even larger vehicles, including trucks, are typically able to park here without issue when parked correctly.Due to shared use of the lot with residents and other rental agencies, we must be mindful of space and ensure that parking is used efficiently. We appreciate your understanding.
1.0分
家庭亲子
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The room was so hot it was unbearable. There was no a/c and a tiny window would not allow room to cool off. There was a door to balcony but it had no screen door and the area was swarming with huge flies. We asked for another room only to discover there is no a/c in any rooms. And they couldn’t find a room anyway. There was no way we could stay in that room
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酒店回复: Thank you for your feedback and for giving us the opportunity to host you. We're sorry to hear that your experience with the room temperature was uncomfortable. Each of our rooms is equipped with a fan in the closet to help guests cool down the space in the evenings, and we’re always happy to assist in making your stay more comfortable when possible. We understand how important a comfortable environment is and appreciate you sharing your concerns. We would love the chance to welcome you back and provide a better experience in the future.
3.0分
其他
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Disappointed
First off, I've never been to a hotel where the restaurant wasn't open every day. That was the first disappointment. Then we got to our room, and it was HOT. The blinds were open all afternoon letting in the full afternoon sun. It turns out they were broken. We had to leave every window open, plus the balcony door, to cool it down so we could sleep. Finally, they had the dumbest shower. Two showers with six heads a piece in the space of a standard bathtub. Yet the water pressure was low, so what's the point? Invest some of that shower $$$$ in blinds that close, please. I'm glad we only booked for one night.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. We’re sorry to hear that your experience fell short of expectations, and we appreciate you bringing these concerns to our attention.To help with room temperature, we do provide a fan in the closet, which many guests find helpful for cooling things down in the evenings. We’ve also addressed the issue with the blinds in your room to ensure it doesn’t affect future guests.We’re always working to improve, and your comments help us do just that. Thank you again for your stay.
5.0分
情侣出游
Beautiful views, quiet stay, gorgeous room! Walking distance to food and fun, shopping and sightseeing.
酒店回复: Thank you for staying with us!
3.0分
其他
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Travelers should know that the pictures in the booking are not the property you will get, as each unit is individually owned and may not contain all the niceties suggested in the listing. In our case, the listing was outright misleading, calling a mini fridge, mini microwave and coffee maker a "kitchenette," There was no hair dryer, no closet, no dresser, and no bathroom rug either. WAY overpriced considering these issues. Definitely wouldn't stay again.
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酒店回复: Thank you for taking the time to respond to our survey and providing us with valuable feedback. We are sorry to hear you had a less-than-stellar experience that we strive to deliver. We hope you will join us again and experience all the exciting renovations and upgrades planned! As always, we appreciate your business, and thank you for staying with us!
俄勒冈州纽波特的噩梦
大家应该知道去房间的台阶有多长。我得爬14级陡峭的台阶，房间温度高达100华氏度（约37摄氏度），没有空调，只有一个小风扇开着，我只能站在地板上。浴室狭小，家具老旧。我们取消了预订，立即离开，尽管第一晚已经付了两间房的房费。我们根本住不下去。我希望这能给我们一个警示。酒店应该告诉大家房间的真实情况。
We had a very nice room with a view of Yaquina Bay. Even had a rainbow over the bridge on Sunday morning.
Kevin greeted us with a smile at check-in. Our room was perfect and had a beautiful view of the Yaquina Bay Bridge. It was raining otherwise we would have utilized the deck. Housekeeping checked in with us to see if we needed anything (towels, etc.). We will stay here again.
The room was very nice. Amazing view and minutes away from the historic bayfront area. Only thing i would change is the toilet was on the small side and could be updated.
Our favorite hotel! We love access to the crabbing dock, as well as the pool and hot tubs! This hotel has an older, charming feel to it.
Lack of proper parking abilities is ridiculously lacking for both regular and especially for handicapped and larger pick -up parking. Onsite manager and evening onsite staff were rude and non helpful to our needs for handicap parking. One example: husband parked where the staff told him to park, then they had him move it. The manager would not wait to let him back in the crab area, while he moved the pickup. When he asked if she could wait and let him back in. She told him it was his problem. She could of got him a key or waited to let him back in. If they exspect handicapped to park so far away from rooms they should offer a shuttle. We felt singled out and stressed.The manager gets a minus rating for customer care and service.
We may never come back or recommend this site again.
The check in was the best part of the onsite help they were friendly and helpful.
Also, a nice young man came around on day four to offer supplies which were lacking for our stay on check in. Like garage bags, dish washer soap and coffee.
There was a person parked in the handicapped area near our room. No placard. Or handicapped plate. They were not harassing them, like us. We had a placard.
Basically, they lack easy parking for dually and larger pick ups which pull boats long distance and have no concern for those customers. They do have a couple areas they could turn into special reserved parking for cuatomers like us. Motor carts where they could offer shuttle service.
The room was so hot it was unbearable. There was no a/c and a tiny window would not allow room to cool off. There was a door to balcony but it had no screen door and the area was swarming with huge flies. We asked for another room only to discover there is no a/c in any rooms. And they couldn’t find a room anyway. There was no way we could stay in that room
Disappointed
First off, I've never been to a hotel where the restaurant wasn't open every day. That was the first disappointment. Then we got to our room, and it was HOT. The blinds were open all afternoon letting in the full afternoon sun. It turns out they were broken. We had to leave every window open, plus the balcony door, to cool it down so we could sleep. Finally, they had the dumbest shower. Two showers with six heads a piece in the space of a standard bathtub. Yet the water pressure was low, so what's the point? Invest some of that shower $$$$ in blinds that close, please. I'm glad we only booked for one night.
Beautiful views, quiet stay, gorgeous room! Walking distance to food and fun, shopping and sightseeing.
Travelers should know that the pictures in the booking are not the property you will get, as each unit is individually owned and may not contain all the niceties suggested in the listing. In our case, the listing was outright misleading, calling a mini fridge, mini microwave and coffee maker a "kitchenette," There was no hair dryer, no closet, no dresser, and no bathroom rug either. WAY overpriced considering these issues. Definitely wouldn't stay again.