Breakfast was good, but I think it would’ve been better served in the larger area, not in the makeshift room:( the bed was actually comfortable! Pool area was a little sad but I know they’re doing renovations!
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酒店回复: Thank you for your kind feedback. We are happy our staff made you feel welcome and that you enjoyed a comfortable bed and breakfast. We appreciate your patience as renovations continue and hope to welcome you back to see the updates soon.
1.0分
商务出差
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The room was not wheelchair accessible as requested - nor did it have the beds requested (it had one king rather than the two queens we reserved). The person at the desk threatened to call the police on us when we disputed the reservation.
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酒店回复: Thank you for sharing this with us. We are very sorry to hear about the issues you experienced with your room assignment and the lack of accessibility you requested. This is not the type of service we aim to provide and we understand how frustrating and disappointing this must have been. We are also concerned to hear about the interaction at the front desk, as every guest should always feel respected and supported.We would appreciate the opportunity to look into this further and make things right. Please reach out to us directly at your convenience so we can better understand what happened and work toward a resolution. Thank you again for bringing this to our attention.
5.0分
情侣出游
They were doing some remodeling at this location. Our room was very nice ! Front desk staff very friendly and helpful.
Would stay here again.
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酒店回复: Thank you for your feedback! We’re glad to hear you enjoyed your stay overall. We appreciate your note about parking and will look for ways to improve that experience. We hope to welcome you back again soon
2.0分
其他
Did not know they were under a total renovation. We would have stayed at a different hotel in the location.
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酒店回复: Thank you for your feedback. I’m very sorry that you were not informed about our ongoing renovations before your arrival. We understand how disappointing that can be, and I apologize for the inconvenience. The updates are part of our effort to improve the property for a better guest experience in the future. We appreciate your understanding and hope you’ll consider giving us another chance now that the renovations are complete.
2.0分
其他
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The room was clean but the noise was terrible. They are obviously remodeling (which i wasnt aware b4hand) and they drilled and banged way after dark when all we wanted was some rest from driving 22 hrs. Im very disappointed as we didnt even stay the whole night.
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酒店回复: Thank you for sharing your experience. I’m very sorry for the noise and inconvenience caused by the renovation work during your stay. We understand how frustrating that must have been, especially after a long drive. Your feedback has been shared with our team to ensure quiet hours are respected and guests are better informed about ongoing updates. We truly regret the disruption and appreciate you bringing this to our attention.
1.0分
其他
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Nope
Catastrophe. Lobby under construction. Stink everywhere. No breakfast bar as Idicated . Beds..... should have slept on the floor. Shame on you hotels. Com. Should have done your homework. Never coming back here and truly questioning the integrity of hotels com and also an ******* derivative.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about your disappointment and the disruptions caused by our ongoing renovations. We understand how frustrating it must have been to encounter construction and not have the amenities you were expecting.Your feedback is important to us, and we’re working hard to complete updates that will improve comfort and overall guest satisfaction. We appreciate your honesty and regret that your visit did not reflect the experience we strive to provide.
3.0分
其他
Hotel under renovation 1st floor rather dusty from drywall work and replacing floor tile. People were very friendly
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酒店回复: Thank you for taking the time to share your feedback! We appreciate your understanding as we work through our renovations and apologize for any dust or inconvenience during your stay. We’re glad to hear that our team’s friendliness made a positive impression, and we look forward to welcoming you back once all the updates are complete.
3.0分
家庭亲子
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I was not aware ahead of time that they were doing construction within the building. So, it was very dusty all around (including where food was being served) and the noisy work would start as early as 7 am. The staff was fine. They seemed pleasant enough. They just didn't speak much while assisting you, very quiet. Bed was comfy and room looked nicely updated. However, it was like the room wasn't finished. We had no dresser or anywhere to put our clothing. And although the phone shelf was a nice touch, it should've been placed by the bed. We also had no toilet paper when we checked in but was able to get some with no issues.
5.0分
家庭亲子
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Staff excellent and was quick in getting extra blankets for our room. Property is clean. They are renovating but they made sure our room was on a different floor to not have the noise of renovation. Would stay again
干净整洁又温馨。非常适合我们长途旅行中途停留。早餐也很棒。
All the staff are extremely kind.
Breakfast was good, but I think it would’ve been better served in the larger area, not in the makeshift room:( the bed was actually comfortable! Pool area was a little sad but I know they’re doing renovations!
The room was not wheelchair accessible as requested - nor did it have the beds requested (it had one king rather than the two queens we reserved). The person at the desk threatened to call the police on us when we disputed the reservation.
They were doing some remodeling at this location. Our room was very nice ! Front desk staff very friendly and helpful.
Would stay here again.
Did not know they were under a total renovation. We would have stayed at a different hotel in the location.
The room was clean but the noise was terrible. They are obviously remodeling (which i wasnt aware b4hand) and they drilled and banged way after dark when all we wanted was some rest from driving 22 hrs. Im very disappointed as we didnt even stay the whole night.
Nope
Catastrophe. Lobby under construction. Stink everywhere. No breakfast bar as Idicated . Beds..... should have slept on the floor. Shame on you hotels. Com. Should have done your homework. Never coming back here and truly questioning the integrity of hotels com and also an ******* derivative.
Hotel under renovation 1st floor rather dusty from drywall work and replacing floor tile. People were very friendly
I was not aware ahead of time that they were doing construction within the building. So, it was very dusty all around (including where food was being served) and the noisy work would start as early as 7 am. The staff was fine. They seemed pleasant enough. They just didn't speak much while assisting you, very quiet. Bed was comfy and room looked nicely updated. However, it was like the room wasn't finished. We had no dresser or anywhere to put our clothing. And although the phone shelf was a nice touch, it should've been placed by the bed. We also had no toilet paper when we checked in but was able to get some with no issues.
Staff excellent and was quick in getting extra blankets for our room. Property is clean. They are renovating but they made sure our room was on a different floor to not have the noise of renovation. Would stay again