酒店回复: Sorry to hear you were disappointed that you were charged for a day, as checkout time is 11 am and if you don't let front desk know before that it is consider 2nd day,you said floor were dirty and mold behind bathroom. Wish you would have address that to FD while you were there they would have tried to move or put it right, My apology for inconvenienceThanks
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cornelius – Lake Norman. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with peeling ceiling, AC not working and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The breakfast was pretty disappointing. Then the bed….the metal around the base was bumped into too easily and gave a loud sound. Not appreciated during the night. Also, the bed squeaked and creaked. Needless to say, we won’t book at the Red Roof again. On the plus side, the bed was comfy and we didn’t have to sleep in the car.
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酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm truly sorry to learn about the breakfast not meeting your expectations and the problems you encountered with the bed frame. It's good to know that the mattress itself was comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we’d love to welcome you to one of our other hotels within our family of brands, where we are dedicated to delivering a more positiveexperience.Very truly yours,JannaRed Roof Management RediResponse Specialist
2.0分
其他
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Too loud and dated
Located right on the freeway but the windows are not insulated and it was super loud and it kept me up at night. No smoker room smelled like it was smoked in and hair dryer was dirty and sticky.
Everything is super outdated and needs at least a "facelift".
Staff was very welcoming and friendly.
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酒店回复: Hi Iris,Thank you for your staying with us. We value your feedback and apologize for the condition of the room you were given and did not meet your expectations. We appreciate your continued support as we improve our accommodations.
3.0分
其他
Pet friendly was main reason for stay. Overall room needed a major update. Staff were friendly. Surrounding area was nice so felt fairly safe.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. Thank you for choosing our hotel and highlighting that our pet-friendly policy was a key factor in your stay. We appreciate you noting the friendliness of our staff and that you felt safe in the surrounding area. We regret to hear that the room's condition did not meet your expectations and required updating. Your feedback is valuable as we continuously work to improve our accommodations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels.Sincerely, JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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$100 a night incidentals????
The Room itself was decent enough. The beds were comfortable and clean, the restroom was small and outdated, but overall the room was fine. My issue lies with the many "PARK AT YOUR OWN RISK" signs and the exterior being rather outdated and rundown. The area around the property was nice enough, but you could definitely tell that the shadier things could happen at the location. This is all being said because the booking site had a much nicer presentation. I felt VERY misled by the listing on the booking site. ALSO, there is a $100 incidental authorization that is not listed anywhere when booking.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cornelius - Lake Norman. While I am glad you found the rooms comfortable and clean, we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the location. Please accept our most sincere apologies for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
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Checking in and out were wonderful. Front desk personnel was very nice. The bed was extremely loud. Every time I shifted it sounded like metal gears grinding. The room was descent. It could have been cleaner. Overall it was an alright place to stay.
3.0分
其他
second time staying here in the last 7 months, located near everything and right next to the highway is a plus, breakfast could be a bit better.
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酒店回复: Dear Brittany,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cornelius - Lake Norman. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially that you found our property to be convenient due to its proximity to other destinations. However, we apologize that the property does not offer a breakfast amenity.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
我们在这里住了一晚，酒店完全符合我们的期望，床和房间都很干净，而且地理位置也非常好。
浴室地板上全是头发。马桶还一直哗哗地响！
浴室马桶后面发霉了。地板很脏。房间紧邻高速公路，所以很吵。由于医疗紧急情况，我不得不提前一天离开，大约下午2:30退房，他们仍然收取了我一晚的费用，包括宠物费，尽管我们早上9:30之后才在房间里，因为“上午11点退房”。真失望。我行动不便，预算有限，所以为一个我没用过的房间支付150美元实在太难受了。
广告里说房间里有咖啡机，但实际上没有。浴室里有锈迹和剥落的天花板。空调噪音很大，而且效果不好。浴室里没有空气流通，也没有风扇。
The breakfast was pretty disappointing. Then the bed….the metal around the base was bumped into too easily and gave a loud sound. Not appreciated during the night. Also, the bed squeaked and creaked. Needless to say, we won’t book at the Red Roof again. On the plus side, the bed was comfy and we didn’t have to sleep in the car.
Too loud and dated
Located right on the freeway but the windows are not insulated and it was super loud and it kept me up at night. No smoker room smelled like it was smoked in and hair dryer was dirty and sticky.
Everything is super outdated and needs at least a "facelift".
Staff was very welcoming and friendly.
Pet friendly was main reason for stay. Overall room needed a major update. Staff were friendly. Surrounding area was nice so felt fairly safe.
$100 a night incidentals????
The Room itself was decent enough. The beds were comfortable and clean, the restroom was small and outdated, but overall the room was fine. My issue lies with the many "PARK AT YOUR OWN RISK" signs and the exterior being rather outdated and rundown. The area around the property was nice enough, but you could definitely tell that the shadier things could happen at the location. This is all being said because the booking site had a much nicer presentation. I felt VERY misled by the listing on the booking site. ALSO, there is a $100 incidental authorization that is not listed anywhere when booking.
Checking in and out were wonderful. Front desk personnel was very nice. The bed was extremely loud. Every time I shifted it sounded like metal gears grinding. The room was descent. It could have been cleaner. Overall it was an alright place to stay.
second time staying here in the last 7 months, located near everything and right next to the highway is a plus, breakfast could be a bit better.