酒店回复: Thank you for your feedback which we will look into. We, at the Hawthorn Suites in downtown Rome do apologize for you not meeting your expectations. We do hope in the near future you will provide us another opportunity to serve you. Again thanks for visiting us!Sincerely,Guest Services
酒店回复: Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay did not meet your expectations. Please know that your feedback is extremely valuable, and we are taking it seriously to ensure improvements are made.
4.0分
其他
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Great histoical gem
This hotel is a historical gem and so much a part of the city. Every corner opened up an opportunity to enjoy the building former self. Service was friendly, professional and accommodating. The bar/ restaurant was extremely enjoyable and obviously a hangout for locals.
I will definitely be back.
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酒店回复: Thank you kindly for your feedback as it is greatly appreciated. Hawthorn Suites in downtown Rome thank you tremendously for allowing us to be your home away from home. We are delighted we were able to meet your expectations and do look forward to your next visit.
3.0分
家庭亲子
Great hotel in a great area of Rome. The staff were very attentive and kind.
My only issue was that the wifi was not reliable.
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酒店回复: We’re thrilled to hear you had a wonderful experience. Your ratings mean a lot to our team and inspire us to continue providing exceptional service.
5.0分
其他
It is a very relaxing stop on way to Marietta GA. We have stayed here many times over the years.
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酒店回复: Thank you so much for your 10 out of 10 review! We’re thrilled to hear you had a wonderful experience. Your ratings mean a lot to our team and inspire us to continue providing exceptional service.
3.0分
情侣出游
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This property was very unique in that it is formerly an old warehouse. The brick
walls, original machinery and old furniture gave it an historical feel. The facility was very clean; however, the carpet and rooms need an ugrade.The restaurant had an inviting feel and resembled an old speak easy. We were disappointed that the greenery on the second and the third floors had not been maintained and was no longer in place. It one of the things that drew us to choose the Hawthorne. Overall, our stay was pleasant and there are several nice neeting rooms, lounge areas and a gym. Our biggest disappointment that there was no greenery as shown on the website pictures.
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酒店回复: We’re thrilled to hear you had a wonderful experience. Your ratings mean a lot to our team and inspire us to continue providing exceptional service.
5.0分
情侣出游
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The building on the inside is incredibly beautiful, and had a lot of cool things to check out such as a restaurant and spa. When we checked in, the staff was super friendly and even gave us a free upgrade to a suite, just because there weren’t many guests at the time. You can walk around downtown Rome from this hotel, and it’s right by the river. I’d definitely come back to this hotel and stay again.
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酒店回复: Thank you so much for your 10 out of 10 review! We’re thrilled to hear you had a wonderful experience. Your ratings mean a lot to our team and inspire us to continue providing exceptional service.
4.0分
朋友出游
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The Hawthorn is a beautiful, old building in downtown Rome. It is in the perfect location, in walking distance to many shops, restaurants and bars. It's also just a quick drive to the Barry College Tennis Center.
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酒店回复: We’re thrilled to hear you had a wonderful experience. Your ratings mean a lot to our team and inspire us to continue providing exceptional service.
5.0分
其他
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I was only there for one night this time, but I always stay at the Hawthorne when in Rome, GA. Very charming!!! Staff is always friendly. Rooms are always clean and comfortable.
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酒店回复: Thank you for your kind words! We're so glad you enjoyed your stay. We appreciate your loyalty and can’t wait to welcome you back to the Hawthorn soon!
早餐需要额外付费。停车也要收费。除了这两点，其他都很好。
100号房间太吵了。
我们住的是100号房间。它距离奥斯塔努拉河上的一条多车道公路大约60英尺。即使整晚交通都很拥挤，根本睡不着。退房时，服务员跟我们提到了这个问题，她说她在任何房间里都睡不着。酒店可能需要投资一些方法来降低噪音。
1. 我们预订了一间大床房，结果却给了一张双人床。
2. 床很硬，非常不舒服。
3. 电源延长线从墙边垂下来，缠在扶手上。
4. 天窗的位置很糟糕，床头的遮阳帘声音太大，如果有人半夜使用，其他房间都能听到，会吵醒你。
5. 无线网络登录一直无法使用。
6. 前台一直没有人。
7. 酒店宣传提供早餐，但实际上没有，也没有提供任何选择。
8. 附近的所有餐厅都要到早上 9 点以后才开门，所以很难找到早餐。
9. 地毯很旧，走起来又粘又脏。
10. 浴室非常小，开门时会碰到马桶。
11. 嵌入式浴缸。
12. 房间非常陈旧。
13. 宣传有厨房，但没有餐具。
14. 下午 1 点提前入住需要额外付费。然而直到下午 2:30 才能办理入住，并且仍然需要支付额外费用
Great histoical gem
This hotel is a historical gem and so much a part of the city. Every corner opened up an opportunity to enjoy the building former self. Service was friendly, professional and accommodating. The bar/ restaurant was extremely enjoyable and obviously a hangout for locals.
I will definitely be back.
Great hotel in a great area of Rome. The staff were very attentive and kind.
My only issue was that the wifi was not reliable.
It is a very relaxing stop on way to Marietta GA. We have stayed here many times over the years.
This property was very unique in that it is formerly an old warehouse. The brick
walls, original machinery and old furniture gave it an historical feel. The facility was very clean; however, the carpet and rooms need an ugrade.The restaurant had an inviting feel and resembled an old speak easy. We were disappointed that the greenery on the second and the third floors had not been maintained and was no longer in place. It one of the things that drew us to choose the Hawthorne. Overall, our stay was pleasant and there are several nice neeting rooms, lounge areas and a gym. Our biggest disappointment that there was no greenery as shown on the website pictures.
The building on the inside is incredibly beautiful, and had a lot of cool things to check out such as a restaurant and spa. When we checked in, the staff was super friendly and even gave us a free upgrade to a suite, just because there weren’t many guests at the time. You can walk around downtown Rome from this hotel, and it’s right by the river. I’d definitely come back to this hotel and stay again.
The Hawthorn is a beautiful, old building in downtown Rome. It is in the perfect location, in walking distance to many shops, restaurants and bars. It's also just a quick drive to the Barry College Tennis Center.
I was only there for one night this time, but I always stay at the Hawthorne when in Rome, GA. Very charming!!! Staff is always friendly. Rooms are always clean and comfortable.