We had a very pleasant stay and enjoyed all of the amenities at the hotel. Staff were very helpful.
3.0分
家庭亲子
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The staff was great! So nice, and we loved the breakfast! The room was not that clean though. The bathroom door had dirt on it from people opening it. There was some sort of liquid next to the bathroom sink, mildew looking stuff around the toilet, and inside the toilet didn’t really look clean either. The room did not smell good as well. The footrest to the couch looked dirty and had a couple stains on it also. On a positive, there were enough towels! Probably wouldn’t pay almost $400 for two nights there again.
1.0分
其他
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Horrible, don't stay there
The front desk staff was very unprofessional. We got to our room, and they had the a/c blasting. Once we turned it down, we discovered the reason. The room smell was awful. Upon pulling back the sheets the beds were dirty. We were also placed on the side of the hotel right next to a very loud road. There were no channels on the tv. I could access the guide but a malfunction I presume prevented us from watching anything, I called the front desk to ask for help, in which she replied, I will talk to my manager and or send someone to fix it. Thirty minutes later, no call no show. The carpet was filthy, so we decided to check out. When we went to check out, there was a different front desk receptionist, by her voice, the same one I spoke with on the phone. I asked for a refund for all of the issues. When she rolled her eyes and said, "I'll ask my manager" I just walked out. No point in arguing with someone that couldn't manage to help with a television, let alone arguing for a refund. Very disappointed to say the least. I will be calling Hilton
3.0分
其他
The cleaning isn’t what it used to be…will not be staying here anymore, this was my last time.
4.0分
其他
In the list of amenities you list shower bath combinations but my room only had a shower.
浴室排水不畅，他们没有打扫，也没有换毛巾，他们答应退款，但最后却告诉我，因为我用的是“*******”应用程序预订的，所以退款不了。我非常失望，因为我花了一大笔钱才住进这么好的地方。
我们拿到了一间已经有人住的房间的钥匙。去了前台，感觉就像在撒谎一样。最后我们换了一间新房间，然后不得不把沙发床和沾满黄渍的枕头铺好。
马桶座坏了，淋浴喷头需要除垢或更换。房间很吵（狗叫声不断）。真倒霉，晚上9点半还有七个青少年在走廊里玩耍。
我们家有个孙子。宝宝在床上转来转去的时候，眼睛撞到了床架上一块凸出来的金属片。因为被毯子盖住了，所以看不到。宝宝的安全我不敢保证。
这家酒店外观很棒，但内部却略有不同。我们的浴室里满是蚂蚁！
我对酒店的位置不太满意。
We had a very pleasant stay and enjoyed all of the amenities at the hotel. Staff were very helpful.
The staff was great! So nice, and we loved the breakfast! The room was not that clean though. The bathroom door had dirt on it from people opening it. There was some sort of liquid next to the bathroom sink, mildew looking stuff around the toilet, and inside the toilet didn’t really look clean either. The room did not smell good as well. The footrest to the couch looked dirty and had a couple stains on it also. On a positive, there were enough towels! Probably wouldn’t pay almost $400 for two nights there again.
Horrible, don't stay there
The front desk staff was very unprofessional. We got to our room, and they had the a/c blasting. Once we turned it down, we discovered the reason. The room smell was awful. Upon pulling back the sheets the beds were dirty. We were also placed on the side of the hotel right next to a very loud road. There were no channels on the tv. I could access the guide but a malfunction I presume prevented us from watching anything, I called the front desk to ask for help, in which she replied, I will talk to my manager and or send someone to fix it. Thirty minutes later, no call no show. The carpet was filthy, so we decided to check out. When we went to check out, there was a different front desk receptionist, by her voice, the same one I spoke with on the phone. I asked for a refund for all of the issues. When she rolled her eyes and said, "I'll ask my manager" I just walked out. No point in arguing with someone that couldn't manage to help with a television, let alone arguing for a refund. Very disappointed to say the least. I will be calling Hilton
The cleaning isn’t what it used to be…will not be staying here anymore, this was my last time.
In the list of amenities you list shower bath combinations but my room only had a shower.