Our room was awful, very dirty, con webs all over, dirty toilet, dirty towel hanging on the back of the door, main light to the room burnt out
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the issues you encountered during your stay. This is not the standard we hold ourselves to, and we truly regret that we fell short. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed immediately. We appreciate your feedback as it helps us improve for future guests.
5.0分
其他
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Everything was fine but the service, staff is not very nice and I asked for extra pillows in the txt message system and they never brought them. I had to come to the lobby and ask them for it but they had no more left. He gave me a blanket instead.
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酒店回复: Thank you Liliana for staying with us. I apologize for any issues you had we value your feedback so we can better serve you.
4.0分
其他
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Good value.
The pool and first floor rooms were closed for renovations, but the elevator was working so no issues. The staff was very friendly and helpful in all aspects.
The rooms could use some updating, but the bed was great, and the rooms were clean. Good value for the money.
酒店回复: Thank you for staying with us. We value your feedback.
2.0分
情侣出游
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It was a place to sleep but this hotel is not something I would ever go back to or recommend. It’s dirty, moldy, and dark. It’s also under construction with multiple hazards. There are ZERO extras associated with the stay and the price was high for what it was. Disappointed.
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Altoona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you have issues with your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4.0分
家庭亲子
Hotel is getting a little dated, could use some updates, otherwise everything was good
酒店回复: Thank you for staying with us. We value your feedback.
3.0分
其他
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Needs updating badly
We went for a weekend, the staff was friendly, but the rooms need upgrades badly. Furniture was worn and dirty, badly painted trim, and blackout curtains need replacement. Door handle needed update as they were hard to open. The bed was comfortable. Breakfast, if you could call it that wasn't worth it. We ended up eating at a restaurant.
Also, when we walked in our hotel window was wide open.
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酒店回复: Thank you for staying with us. We value your feedback so we can better serve you in the future.
2.0分
其他
Meh
Floors in room were damp. Took longer than usual to get checked in.
Not even going to talk about the breakfast
酒店回复: Thank you for staying with us. We value your feedback.
1.0分
其他
I prepaid for a room on *******. This place charged me again but can't reimburse me because they don't see a charge. 4 weeks and still under investigation.
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酒店回复: Sorry to hear you had issues with your stay. We value your feedback so we can better serve you.
5.0分
其他
Staff is welcoming. Rooms are nice and have microwave and fridge. Bed is comfortable and clean. Good location near restaurants.
酒店回复: Thank you for staying. We value your feedback.
#赞#性价比、房间采光令我满意；#踩#走廊隔音、住宿安全尚有不足；半夜有人居然推开了房间门，幸好我从屋内启用了门保险，只开了一个缝隙，无法继续推开，那人只好离开了，真是可恶
Our room was awful, very dirty, con webs all over, dirty toilet, dirty towel hanging on the back of the door, main light to the room burnt out
Everything was fine but the service, staff is not very nice and I asked for extra pillows in the txt message system and they never brought them. I had to come to the lobby and ask them for it but they had no more left. He gave me a blanket instead.
Good value.
The pool and first floor rooms were closed for renovations, but the elevator was working so no issues. The staff was very friendly and helpful in all aspects.
The rooms could use some updating, but the bed was great, and the rooms were clean. Good value for the money.
It was a place to sleep but this hotel is not something I would ever go back to or recommend. It’s dirty, moldy, and dark. It’s also under construction with multiple hazards. There are ZERO extras associated with the stay and the price was high for what it was. Disappointed.
Hotel is getting a little dated, could use some updates, otherwise everything was good
Needs updating badly
We went for a weekend, the staff was friendly, but the rooms need upgrades badly. Furniture was worn and dirty, badly painted trim, and blackout curtains need replacement. Door handle needed update as they were hard to open. The bed was comfortable. Breakfast, if you could call it that wasn't worth it. We ended up eating at a restaurant.
Also, when we walked in our hotel window was wide open.
Meh
Floors in room were damp. Took longer than usual to get checked in.
Not even going to talk about the breakfast
I prepaid for a room on *******. This place charged me again but can't reimburse me because they don't see a charge. 4 weeks and still under investigation.
Staff is welcoming. Rooms are nice and have microwave and fridge. Bed is comfortable and clean. Good location near restaurants.