酒店回复: Dear Guest,Thank you for taking the time to share your impressions. Guest observations are always taken seriously and help guide efforts toward continued improvement. While your experience was not what you anticipated, steps are in place to ensure the property remains safe, clean, and aligned with expectations. Our teams regularly evaluate both service and presentation standards, and your comments have been shared for further internal review. We understand how important trust and comfort are during any stay, and we hope to have another opportunity to provide a more reflective experience.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
我们提前一天离开，真的需要退款。
没有看到肥皂。浴室里很脏。没有毯子。这真是一个周年纪念日。
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酒店回复: Dear Guest, We sincerely apologize for the issues you experienced during your stay, especially on such a special occasion. We deeply regret that the bathroom cleanliness and missing amenities, such as soap and blankets, did not meet your expectations. Your satisfaction is important to us, and we are addressing these concerns with our housekeeping team. We appreciate you bringing these issues to our attention, and we will share this with our team. We truly appreciate your input and hope to provide a much-improved experience on your next visit.Sincerely,Hotel Management
5.0分
家庭亲子
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this is a very old hotel and it shows but beds were very comfortable, great shower and despite age of property room was very clean ; staff was friendly and helpful; good value for the cost
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the beds comfortable and enjoyed the shower in your suite. We also appreciate your remarks on the cleanliness of the room. It’s wonderful to know our staff’s friendliness and helpfulness added to your experience. We are also pleased you felt your stay was a good value. We appreciate your comments and look forward to welcoming you back again to Extended Stay America.Sincerely, Hotel Management
3.0分
其他
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No cups or anything for eating or drinking usually an extended stay would have bare minimum utensils to eat and drink with. The lady at the front desk did not have great customer service either.
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酒店回复: Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management
4.0分
情侣出游
Older with a lot of wear but clean and the price is much better than most. Adequate and nice to have the extra space compared to motel rooms.
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酒店回复: Thank you for staying with us. We hope you come back and visit us real soon.
3.0分
其他
Front office staff was great, check-in was easy. Property needs some updates, run down and
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酒店回复: Dear Guest, Thank you for taking the time to share your thoughts about our hotel. While we appreciate your admiration for the warm and welcoming hospitality you received from our front desk associates, we are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Sincerely,Hotel Management
1.0分
其他
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Worst lodging experience ever:
Dirty room, filthy floor, "non-smoking" but the room smelled of smoke and there were cigarette burn marks on the bathroom counter, blood stain on the bathroom door frame (I took a picture), dirty wash cloth hanging in the bathroom.. etc..
My cousin and his wife who were traveling with us tried to stay in another room: cigarette butts under the bed, TV not working, and they observed cockroaches crawling all over the window in the room next to the lobby.
We left after one night and will be pushing for a refund for the remaining two.
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酒店回复: Dear Guest, We are deeply sorry to hear about the condition of your room and the overall experience during your stay. What you described does not reflect the level of cleanliness and comfort we aim to provide, and we sincerely apologize for the inconvenience and discomfort this caused. Your feedback has been shared with our team and housekeeping teams to address these issues immediately. We value your input and hope you will allow us the opportunity to provide a significantly improved experience in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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Not a bad place to stay, but not a great place to stay. Bed was clean, had clean towels, and bathroom. Nearby area may seem bad, but we had no issues. Great location to do anything in the city. Unless there was a significant update to the rooms, I don’t think we would stay here again.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are glad to hear that you found the suite clean and that our location made it easy to explore the city. However, we are sorry for not meeting all your expectations. Your feedback helps us identify areas for improvement, and we are committed to enhancing the guest experience. Please consider visiting us again in the future and thank you for helping us improve.Sincerely, Hotel Management
房间很棒，员工很乐于助人。
许多长期住在这里的人在停车场、********** 活动期间修理汽车，房间肮脏、发臭，入住时发现不明昆虫/寄生虫。不得不等待 1 小时让管理层进行检查并批准退款🤷
水槽里有头发。浴室墙上有黑色霉菌。停车场外有**活动，价格过高，我要求退款，却被告知不行。我甚至都没住过这个房间，网站上的照片都是假的。
我们提前一天离开，真的需要退款。
没有看到肥皂。浴室里很脏。没有毯子。这真是一个周年纪念日。
this is a very old hotel and it shows but beds were very comfortable, great shower and despite age of property room was very clean ; staff was friendly and helpful; good value for the cost
No cups or anything for eating or drinking usually an extended stay would have bare minimum utensils to eat and drink with. The lady at the front desk did not have great customer service either.
Older with a lot of wear but clean and the price is much better than most. Adequate and nice to have the extra space compared to motel rooms.
Front office staff was great, check-in was easy. Property needs some updates, run down and
Worst lodging experience ever:
Dirty room, filthy floor, "non-smoking" but the room smelled of smoke and there were cigarette burn marks on the bathroom counter, blood stain on the bathroom door frame (I took a picture), dirty wash cloth hanging in the bathroom.. etc..
My cousin and his wife who were traveling with us tried to stay in another room: cigarette butts under the bed, TV not working, and they observed cockroaches crawling all over the window in the room next to the lobby.
We left after one night and will be pushing for a refund for the remaining two.
Not a bad place to stay, but not a great place to stay. Bed was clean, had clean towels, and bathroom. Nearby area may seem bad, but we had no issues. Great location to do anything in the city. Unless there was a significant update to the rooms, I don’t think we would stay here again.