酒店回复: Dear Guest, Thank you for your valuable feedback. We are genuinely sorry to hear about the challenges you experienced during your stay. We deeply regret that the condition of your room and its amenities did not meet your expectations. Please know that we are taking your concerns seriously and addressing the maintenance and cleanliness issues you’ve raised. We also appreciate you bringing service-related matters to our attention, as it helps us improve. Your comments are important to us, and we remain committed to providing a better experience for our future guests.Sincerely,Hotel Management
酒店回复: Dear Guest, We are truly sorry to hear about your daughter’s health emergency, and we hope she is now on the path to recovery. While we understand your circumstances prevented you from arriving as planned, please know our thoughts are with your family during this difficult time. Should you need assistance, please feel free to reach out to us directly at the hotel. We hope to have the opportunity to host you should your future plans bring you our way. Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for taking the time to share your impressions. Guest observations are always taken seriously and help guide efforts toward continued improvement. While your experience was not what you anticipated, steps are in place to ensure the property remains safe, clean, and aligned with expectations. Our teams regularly evaluate both service and presentation standards, and your comments have been shared for further internal review. We understand how important trust and comfort are during any stay, and we hope to have another opportunity to provide a more reflective experience.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been to return after your event and find your room unavailable. This is not the experience we strive to offer, and we regret the disruption it caused. Please know that your comments have been shared with our team to ensure this doesn’t happen again. We hope you’ll consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
我们提前一天离开，真的需要退款。
没有看到肥皂。浴室里很脏。没有毯子。这真是一个周年纪念日。
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酒店回复: Dear Guest, We sincerely apologize for the issues you experienced during your stay, especially on such a special occasion. We deeply regret that the bathroom cleanliness and missing amenities, such as soap and blankets, did not meet your expectations. Your satisfaction is important to us, and we are addressing these concerns with our housekeeping team. We appreciate you bringing these issues to our attention, and we will share this with our team. We truly appreciate your input and hope to provide a much-improved experience on your next visit.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
还行吧
我住过更差的酒店，床和淋浴都还行。
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酒店回复: Dear Guest, Thank you for sharing your feedback! We’re pleased to hear that your stay met your essential needs. Providing a comfortable and welcoming environment is our priority, and we’re glad you could enjoy the key aspects of your visit. Your comments are truly appreciated and will help us continue to improve the experience we offer to all our guests. We look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
干净整洁的休息场所
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酒店回复: Dear Guest, Thank you for staying with us and for sharing your comments. We’re glad you found our accommodations clean, comfortable, and relaxing. Providing a restful environment is essential, and we’re pleased we met your expectations. We appreciate you choosing Extended Stay America and look forward to the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
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Well we checked in, staff was friendly, but they were short staffed. Had no extra towels, and roaches were everywhere. Nice people, but the cleanliness was not so good.
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酒店回复: Dear Shawn, Thank you for your feedback. We're glad to hear that our staff made a friendly impression during your check-in, and we appreciate your recognition of their efforts. However, we’re sorry to learn about the issues you encountered with cleanliness and the lack of extra towels. Your comments have been escalated to our housekeeping and maintenance teams for immediate attention. We are committed to providing a safe and comfortable environment, and your feedback is invaluable in helping us improve. We hope you’ll consider giving us another opportunity to provide a much better stay.Sincerely, Hotel Management
房间很棒，员工很乐于助人。
许多长期住在这里的人在停车场、********** 活动期间修理汽车，房间肮脏、发臭，入住时发现不明昆虫/寄生虫。不得不等待 1 小时让管理层进行检查并批准退款🤷
浴室水槽的排水管因生锈而完全与墙体分离。大部分水都流到了浴室地板上。生锈的程度和直接流到地板上的水量都相当严重，这肯定是一个问题已经持续了一段时间，这让我觉得，当我向员工展示问题照片时，他们表现得很惊讶，这并非诚意。这间客房本应是无烟房，但房间里却弥漫着一股浓烈的烟草味，垃圾桶里还有明显的烟草碎屑。地毯污渍严重，破损严重。厨房的台面仍然很脏，还有明显的烧焦痕迹。提供的毛巾也很脏。房间里的电话无法使用。
没有检查
我没有去医院检查，因为我女儿周六出现问题，手术被推迟了，周日她的血氧水平非常低，不得不被紧急送往儿童急诊室，然后又被送往ICU，直到周五晚上才被转到我们现在所在的病房。
水槽里有头发。浴室墙上有黑色霉菌。停车场外有**活动，价格过高，我要求退款，却被告知不行。我甚至都没住过这个房间，网站上的照片都是假的。
糟糕
我们在网上预订的。5点入住，然后去参加了一个活动。11点回来的时候，他们已经没有房间了，因为房间已经订满了。我们被困住了。
我们提前一天离开，真的需要退款。
没有看到肥皂。浴室里很脏。没有毯子。这真是一个周年纪念日。
还行吧
我住过更差的酒店，床和淋浴都还行。
干净整洁的休息场所
Well we checked in, staff was friendly, but they were short staffed. Had no extra towels, and roaches were everywhere. Nice people, but the cleanliness was not so good.