Wouldn’t allow me to check in unless I paid addition 10 dollars and stated that I hadn’t paid enough because I went with a third party
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酒店回复: Dear Emily,Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in. We strive to ensure smooth stays for all our guests, and your feedback will help us improve our process and communication regarding third-party bookings.We truly regret the frustration caused and hope to have the opportunity to provide a better experience in the future.Warm regards,EvaSunrise Inn By OYO Newport News US-60
1.0分
情侣出游
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You get what you pay for at this hotel. Stains and burns on the covers. Shower curtain was full of mold. My socks was filthy from walking on the floor. The lady that checked me in seem friendly but I was just dissatisfied with the visual and cleanliness of the room. 0/10 in my opinion.
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酒店回复: Dear Chiniqua,We’re truly sorry to hear about your experience at Sunrise Inn By OYO Newport News US-60. Please accept our sincere apologies for the cleanliness issues you encountered. This is not the standard we aim to maintain, and your feedback has been shared with our housekeeping team for immediate improvement.We appreciate you bringing this to our attention and hope to have the chance to provide you with a better stay in the future.Kind regards,The Sunrise Inn By OYO Newport News US-60 Team
4.0分
其他
Clean room, easy check in and check out. Price is reasonable. Felt safe and secure. Would stay here again if needed.
3.0分
其他
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I didn’t like the fact that the towels were dirty looking, pillows were a disgrace, dead roaches and bugs behind dresser where the tv is. The roomed was a non-smoking but smelled as if it was a smoking room.
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酒店回复: Dear Lorenzo,Thank you for sharing your feedback regarding your stay at Sunrise Inn By OYO Newport News US-60. We sincerely apologize for the inconvenience caused with your reservation. Your comments have been shared with our team to help improve our check-in process.We hope to have the opportunity to provide a smoother experience on your next visit.Kind regards,LisaSunrise Inn By OYO Newport News US-60
1.0分
其他
They were quick to check me in and try and charge more for a “non smoking room”, and when I said I wasn't going to
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酒店回复: Dear Julie,Thank you for your feedback. We sincerely apologize for the confusion regarding the room charges. We strive for transparency in our pricing, and it’s concerning to hear about your experience. Your comments will be shared with our team to ensure we provide clearer communication moving forward.We hope you’ll consider giving us another opportunity to better serve you.Best regards,The Sunrise Inn by OYO Newport News US-60 Team
1.0分
其他
Smoke detecor has hanging off the ceiling, carpet was coming up and the bathroom looked like it was remodeled by a 5yo. Worst stay outside Chicago
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酒店回复: Dear David,Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay. The condition you’ve described is certainly below our standards, and we sincerely apologize for the inconvenience. Rest assured, we’re addressing the concerns with maintenance and housekeeping to ensure this doesn’t happen again.We value your input and hope to have the opportunity to improve your experience in the future.Best regards,The Sunrise Inn by OYO Newport News US-60 Team
3.0分
其他
$25 early check-in fee and as you can see from the photos, not exactly The Ritz. Get what you pay for I suppose. Two WiFi connections amd both inadequate.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your honest comments regarding the early check-in fee and Wi-Fi quality. We’re sorry to hear that your experience didn’t fully meet your expectations. We are always looking for ways to improve and will certainly address the issues you’ve mentioned with our team.We hope to have the opportunity to better serve you in the future.Best regards,The Sunrise Inn by OYO Newport News US-60 Team
1.0分
其他
The room we had air-conditioning wasn't working properly it was so hot it felt better outside
1.0分
其他
Cost to much for the type of service… It’s a hood hotel
5.0分
商务出差
No problems at all
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your review and are glad to hear there were no issues during your stay. We hope to welcome you back soon for another pleasant stay.Best regards, Team OYO
Wouldn’t allow me to check in unless I paid addition 10 dollars and stated that I hadn’t paid enough because I went with a third party
You get what you pay for at this hotel. Stains and burns on the covers. Shower curtain was full of mold. My socks was filthy from walking on the floor. The lady that checked me in seem friendly but I was just dissatisfied with the visual and cleanliness of the room. 0/10 in my opinion.
Clean room, easy check in and check out. Price is reasonable. Felt safe and secure. Would stay here again if needed.
I didn’t like the fact that the towels were dirty looking, pillows were a disgrace, dead roaches and bugs behind dresser where the tv is. The roomed was a non-smoking but smelled as if it was a smoking room.
They were quick to check me in and try and charge more for a “non smoking room”, and when I said I wasn't going to
Smoke detecor has hanging off the ceiling, carpet was coming up and the bathroom looked like it was remodeled by a 5yo. Worst stay outside Chicago
$25 early check-in fee and as you can see from the photos, not exactly The Ritz. Get what you pay for I suppose. Two WiFi connections amd both inadequate.
The room we had air-conditioning wasn't working properly it was so hot it felt better outside
Cost to much for the type of service… It’s a hood hotel
No problems at all