酒店回复: Cher client,Nous vous remercions d'avoir pris le temps de partager votre expérience au Red Roof Inn Richmond South. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel propre. Nous prenons également en compte votre remarque concernant l'esthétique de l'hôtel, que nous trouvons un peu vieillotte.Votre avis est important pour nous aider à identifier les points à améliorer afin de mieux répondre aux attentes de nos clients. Merci d'avoir choisi Red Roof. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,ViktorDirection Red RoofSpécialiste RediResponse
1.0分
其他
原文
翻译提供方：Google
床单又破又脏，到处都有香烟味。
展开
酒店回复: Querida Darly,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Richmond South. Usted indicó que no estaba satisfecho con la apariencia de las sábanas, el olor desagradable que mencionó y la otra preocupación enumerada. Acepte nuestras más sinceras disculpas por cualquier impacto negativo que esto haya tenido en su estadía. En Red Roof trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios.Esperamos que elija quedarse con Red Roof nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,BreannaGestión del techo rojoEspecialista en RediResponse
3.0分
家庭亲子
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience with Red Roof Inn Richmond South. We're glad to hear that you were satisfied with your stay. We strive to make every guest's stay memorable, and we're thrilled to know we succeeded with you.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have an opportunity to see you again in your future travels.Sincerely, ShennaRed Roof Management RediResponse Specialist
1.0分
其他
There were cockroaches everywhere- in the bathtub, on the & under lavatory counter, on the wall above lavatory!!!!
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Richmond South. I am sorry to hear about the unacceptable experience you had with the presence of pests in your room. This is certainly not the standard of cleanliness we strive for, and I understand your distress. Please accept my sincerest apologies for this. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
Staff was pleasant, however the room was dirty and the AC/Heat did not work. That place just needs some work.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Richmond South. We regret to hear that your room was not up to our cleanliness standards and that you experienced issues with the AC/Heating. This is not the experience we want our guests to have.We strive to provide comfortable and well-maintained accommodations Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
商务出差
展开
First room I was placed in smelled strongly of smoke but the second room didn’t smell like smoke but smelled dirty. Noisy outside. Definitely get what you pay for here.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise level and the state of the room during your stay. Please accept our sincere apologies for the discomfort and inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope we have the opportunity to see you again in the future. Very truly yours,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Room was unsanitary, burn holes and stains on carpet, curtains and linens & comforters. Bugs dead on floors and smeared on walls. Front desk was unhelpful and uncaring. Will never stay here again. Filed complaint with customer relations.
展开
酒店回复: Hello Valued Guest!Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!SincerelyDevineRediResponse SpecialistRed Roof Management
服务挺好的
汽车旅馆设施比较陈旧了，但是价格便宜，所以预期不高的话还可以
我提前办理入住时，前台工作人员对我很不友好，还想额外收取我108美元，外加25美元，但我明明已经预订了房间……我不推荐任何人来这家酒店或预订他们的房间。我们刚进房间时马桶就在漏水，擦掉后水渍还越积越多。由于他们故意不帮我解决问题，我就没告诉他们，好让他们留给下一位顾客去处理……我以前住过的任何一家Red Roof Inn从来没出过问题。
干净但略显陈旧，服务无可挑剔。
床单又破又脏，到处都有香烟味。
好的
There were cockroaches everywhere- in the bathtub, on the & under lavatory counter, on the wall above lavatory!!!!
Staff was pleasant, however the room was dirty and the AC/Heat did not work. That place just needs some work.
First room I was placed in smelled strongly of smoke but the second room didn’t smell like smoke but smelled dirty. Noisy outside. Definitely get what you pay for here.
Room was unsanitary, burn holes and stains on carpet, curtains and linens & comforters. Bugs dead on floors and smeared on walls. Front desk was unhelpful and uncaring. Will never stay here again. Filed complaint with customer relations.