Staff was very friendly. Only complain was the fire alarms went off during my stay and had to stand outside while fire trucks went in and we were ever told what had set them off.
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酒店回复: Maritza, thank you for sharing your thoughts. While we’re glad to hear our team made you feel welcome, we’re sorry your visit was disrupted and appreciate you letting us know. Your feedback is helpful as we look for ways to make future stays more comfortable.
5.0分
其他
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We got in late we booked a king bed I'm assuming their was none left and had a double instead the king would have been nice, but getting there on time to see what that would have looked like I guess all in all decent hotel with good service
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酒店回复: Anthony, thank you for sharing your feedback. We’re glad to hear you found the service welcoming during your stay. Your comments are appreciated and will help our team continue to improve the experience for future guests.
5.0分
情侣出游
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Room was spotless and really what we needed after staying in not a great hotel the night before. They were so accessible and accommodating to us. My wife is pregnant and when I told the manager that, she made sure we had a room away from the stairs and elevator so we didn’t have too much noise! What an amazing experience. Thank you so much
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酒店回复: Thank you for sharing such kind feedback! We’re delighted to hear your stay at Hyatt Place Mystic was just what you needed and that our team could help make things comfortable for you and your wife. Your thoughtful words mean a lot to us. We hope to welcome you back again soon.
3.0分
家庭亲子
Very close to a lot of attractions. The building is very hotelish, not interesting, and the bathroom is tiny. The staff is helpful. The needs were comfortable
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our convenient location and found our helpful team and comfortable beds to your liking. Your comments about the building and bathroom are appreciated, and we’ll keep them in mind as we look for ways to enhance future stays.
4.0分
其他
Great friendly staff. Very clean and well maintained. Would have given 5 stars if the bar was better stocked!
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酒店回复: Thank you for sharing your thoughts. We’re glad you enjoyed our welcoming team and well-kept spaces. We appreciate your feedback about the bar selection and will review it with our team. Your input helps us enhance the experience for future guests.
5.0分
其他
I had a clean, modern and well laid out room. The staff were all nice and accommodating and Amy was outstanding.
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酒店回复: Angela, thank you for your valuable feedback. It's wonderful to know you appreciated the layout and cleanliness of your room, and that our team, especially Amy, left such a positive impression on you. Your kind words are a joy to read. We hope to have the pleasure of welcoming you back to Hyatt Place Mystic in the future.
1.0分
其他
The bathroom was leaking at the shower base and had a rotten smell. Not a good first impression
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酒店回复: Thank you for sharing your experience with us. We’re sorry your stay didn’t meet expectations, and your comments about the bathroom have been shared with our team for review. We appreciate you letting us know so we can work on providing a better experience in the future.
5.0分
情侣出游
Very convenient to all Mystic attractions! Clean room. Would definitely stay here again.
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酒店回复: Thank you for sharing your feedback! We're delighted to know you found our location convenient and our rooms clean. Hearing that you'd consider staying with us again at Hyatt Place Mystic truly makes our day. We look forward to welcoming you back in the future!
4.0分
家庭亲子
Great location, room was clean and looked great. Sofa bed was the only con, extremely uncomfortable.
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酒店回复: Thank you for your feedback. We're glad to hear you appreciated our prime location and clean, appealing rooms. However, we're sorry to hear that the comfort of the sofa bed did not meet your expectations. We value your comment and will take it into consideration as we continue to improve our guest experience. We hope for the opportunity to better serve you during your next visit.
酒店很漂亮，房间也很棒（豪华特大床房，高楼层），干净整洁。早餐种类也算丰富，可惜人太多，就餐环境显得有些拥挤和嘈杂。有很多家庭带着孩子，甚至是很小的宝宝。另一个问题是空调噪音很大，而且离床很近，窗户也打不开。不过总的来说，还是很推荐的。
Staff was very friendly. Only complain was the fire alarms went off during my stay and had to stand outside while fire trucks went in and we were ever told what had set them off.
We got in late we booked a king bed I'm assuming their was none left and had a double instead the king would have been nice, but getting there on time to see what that would have looked like I guess all in all decent hotel with good service
Room was spotless and really what we needed after staying in not a great hotel the night before. They were so accessible and accommodating to us. My wife is pregnant and when I told the manager that, she made sure we had a room away from the stairs and elevator so we didn’t have too much noise! What an amazing experience. Thank you so much
Very close to a lot of attractions. The building is very hotelish, not interesting, and the bathroom is tiny. The staff is helpful. The needs were comfortable
Great friendly staff. Very clean and well maintained. Would have given 5 stars if the bar was better stocked!
I had a clean, modern and well laid out room. The staff were all nice and accommodating and Amy was outstanding.
The bathroom was leaking at the shower base and had a rotten smell. Not a good first impression
Very convenient to all Mystic attractions! Clean room. Would definitely stay here again.
Great location, room was clean and looked great. Sofa bed was the only con, extremely uncomfortable.