酒店回复: Dear Sergio, thank you for sharing your experience with us. We're truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconveniences you encountered. The pool being out of service during your visit is disappointing, and we understand the importance of having access to advertised amenities. Your feedback is well noted, and we'll work to ensure accurate information is provided to our guests. Regarding the coffee maker and coffee situation, it's unacceptable that you were left without water to use it. We apologize for this oversight, as well as any other aspects that did not align with your expectations. If you decide to stay with us again in the future, we're committed to providing you with a more enjoyable and comfortable experience that reflects the quality we aim to offer.Sincerely,Jay W.General Manager
3.0分
商务出差
Very run-down, outdated and ‘rough’. Appliances didn’t work, handwritten numbers on the doors (??). Looked like it was in its ‘last legs’.
1.0分
商务出差
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First off the front desk man was so incredibly rude. Refused to acknowledge any concerns that I had and threatened to charge me for the room and not give me the keys. Then followed it with no longer addressing me, but would only address the male with me. When asking for an explanation in the price increase, he told me there was nothing he could do. Additionally when there was a note specifically written in the reservation that I would be paying cash my credit card was charged before I had even arrived to the hotel. Totally not worth the price.
2.0分
其他
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The desk clerk was sweet. I came in late in the evening.
I saw a flea jump off the counter when I set my bag down which was very disconcerting. The hairdryer was broken, which I didn't know until I needed it. There was a big light out front that was blinking like a strobe because, as the clerk said, it got wet in the rain. I asked to be moved way from it because the strobe would have kept me up. There were two separate homeless people milling around, which also made me fear my car would be broken into.
It was wierd and almost humorous to see the paper ***** around the toilet seat, indicating it was cleaned, then lift the lid and see a dirty tissue in there.
The clerk came out to my car to tell me the power in the surrounding area would be turned off at 8am, so I'd have to have my shower by then. (That's not their fault, and he kindly told me.)
That said, it was cleaner than other hotels in the area. The shower curtain was not ripped. The heater worked.
The bed had white sheets which allowed me to feel confident there were no bed bugs.
I woke at 2:20am, did some work and was out by 4:30 am. This place isn't as bad as the Lamplighter Inn, and cost about the same. I paid $100 or so, which is to say, one can't expect the world. They definitely DO need quality control, but some things are out of their control like the unfortunate location.
4.0分
情侣出游
It was clean and neat the staff was professional and it had what we needed.
Thank you.
1.0分
其他
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Terrible. Office was closed at check in time. Note said be back in 10mins. An hour later the office still was not open. Tried calling the hotel and was hung up on 3 times and noone talked.
1.0分
其他
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Worst hotel we have stayed in in several years.
Room had split in bottom of bath tub that they taped up with duct tape. Shower head old. Paint coming off wall in bathroom. Toilet seat not tightened down Beds were hard. Didn’t get out. King size bed we asked for. Would definitely not stay here again. Not the best area either.
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酒店回复: Dear Gail, thank you for your feedback. We deeply apologize for the issues you encountered during your stay, including the bathtub, shower head, and other maintenance concerns. This is certainly not the standard we strive for, and we will address these matters with our maintenance team to ensure the room is properly repaired. We're also sorry to hear about the discomfort with the bed and the room type discrepancy. We appreciate you bringing these points to our attention, and we hope to have the opportunity to provide a much better experience in the future.Sincerely,Jay W.General Manager
3.0分
家庭亲子
Has gone downhill since the last time I stayed here. It was adequate and conveniently located to my relatives. Repairs have been made for in a sloppy way.
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酒店回复: Dear Myrna, thank you for sharing your feedback. We're sorry to hear that your recent stay didn't meet the high standards you experienced during your previous visit. We take your comments seriously and will look into the repairs you've mentioned to ensure they are addressed properly. We value your feedback and hope to provide you with a much better experience next time you stay with us.Sincerely,Jay W.General Manager
1.0分
其他
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Worst stay ever! Front desk guy hung up on me when I was trying to confirm room and arrival.. ON A HOLIDAY WEEK.. traveling for work as a contract healthcare employee. roaches everywhere and room heater blows cold. Fire alarm cirped whole stay.. even after I told felt desk immediately after check in.
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酒店回复: Dear Soni S, we're truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience caused. This is definitely not the standard we aim to uphold. We understand the frustration you felt with the issues you encountered, and we will address the problems with the heating system and fire alarm immediately. Regarding the cleanliness and customer service, we are actively reviewing our procedures to ensure this doesn’t happen again. We appreciate your feedback and hope you’ll consider giving us another chance to provide a more pleasant experience in the future. Sincerely, Jay W. General Manager
2.0分
情侣出游
Television did not work. There was a lot of noise from nearby rooms.
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酒店回复: Dear Joanna, thank you for your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay. For the television issue, our maintenance team is available to assist with troubleshooting, and we encourage guests to report any problems promptly so we can resolve them. Regarding noise disturbances, we understand how frustrating this can be, and we are evaluating ways to enhance soundproofing while also ensuring that guests adhere to our quiet hours. Cleanliness is a top priority, and we will reinforce our housekeeping standards to ensure every room meets expectations. Lastly, we continuously assess our amenities and property conditions for necessary improvements. Your feedback is invaluable, and we appreciate the opportunity to improve.Sincerely,Jay W.General Manager
我们订的是wydham Travelodge
来自 Clearlake，因为它在广告中提供了泳池服务，但是我们在那里的 2 天停止了服务，他们有咖啡机和咖啡，但他们甚至没有留下一滴水来做到这一点
Very run-down, outdated and ‘rough’. Appliances didn’t work, handwritten numbers on the doors (??). Looked like it was in its ‘last legs’.
First off the front desk man was so incredibly rude. Refused to acknowledge any concerns that I had and threatened to charge me for the room and not give me the keys. Then followed it with no longer addressing me, but would only address the male with me. When asking for an explanation in the price increase, he told me there was nothing he could do. Additionally when there was a note specifically written in the reservation that I would be paying cash my credit card was charged before I had even arrived to the hotel. Totally not worth the price.
The desk clerk was sweet. I came in late in the evening.
I saw a flea jump off the counter when I set my bag down which was very disconcerting. The hairdryer was broken, which I didn't know until I needed it. There was a big light out front that was blinking like a strobe because, as the clerk said, it got wet in the rain. I asked to be moved way from it because the strobe would have kept me up. There were two separate homeless people milling around, which also made me fear my car would be broken into.
It was wierd and almost humorous to see the paper ***** around the toilet seat, indicating it was cleaned, then lift the lid and see a dirty tissue in there.
The clerk came out to my car to tell me the power in the surrounding area would be turned off at 8am, so I'd have to have my shower by then. (That's not their fault, and he kindly told me.)
That said, it was cleaner than other hotels in the area. The shower curtain was not ripped. The heater worked.
The bed had white sheets which allowed me to feel confident there were no bed bugs.
I woke at 2:20am, did some work and was out by 4:30 am. This place isn't as bad as the Lamplighter Inn, and cost about the same. I paid $100 or so, which is to say, one can't expect the world. They definitely DO need quality control, but some things are out of their control like the unfortunate location.
It was clean and neat the staff was professional and it had what we needed.
Thank you.
Terrible. Office was closed at check in time. Note said be back in 10mins. An hour later the office still was not open. Tried calling the hotel and was hung up on 3 times and noone talked.
Worst hotel we have stayed in in several years.
Room had split in bottom of bath tub that they taped up with duct tape. Shower head old. Paint coming off wall in bathroom. Toilet seat not tightened down Beds were hard. Didn’t get out. King size bed we asked for. Would definitely not stay here again. Not the best area either.
Has gone downhill since the last time I stayed here. It was adequate and conveniently located to my relatives. Repairs have been made for in a sloppy way.
Worst stay ever! Front desk guy hung up on me when I was trying to confirm room and arrival.. ON A HOLIDAY WEEK.. traveling for work as a contract healthcare employee. roaches everywhere and room heater blows cold. Fire alarm cirped whole stay.. even after I told felt desk immediately after check in.
Television did not work. There was a lot of noise from nearby rooms.