The bed was good, and the bedding and pillows were fluffy and comfortable. The room also had all the things that you expect including dispensers for body wash, shampoo, and conditioner in the shower and soap and lotion at the sink. The fridge and microwave came in handy, and the breakfast was substantial. It is also in a convenient location. I was, to be honest, very pleasantly surprised. I would definitely stay here again.
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酒店回复: Dear Guest,Thank you for sharing such a thoughtful review! We’re delighted to hear you were pleasantly surprised by the comfort and convenience of your stay, from the cosy bed to the well-equipped room and breakfast offerings. We’re thrilled that you found our location convenient and that everything you needed for a comfortable stay. We’d love to welcome you back again in the future!
1.0分
其他
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They doubled booked my room and I had a unexpected guest open my door at 5:30am… then when I went to the front desk to talk to the manager for a refund they wouldn’t contact the manager or had me contact me! I will not recommend this place! They do not take your safety or privacy seriously
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酒店回复: Dear Guest,We sincerely apologize for the distressing experience you had. The situation you described is completely unacceptable, and we take your safety and privacy very seriously. We deeply regret that the front desk did not handle the issue appropriately and that you were not able to speak with the manager. We will investigate this matter further to ensure this does not happen again. Your feedback is incredibly valuable, and we are truly sorry for the inconvenience and discomfort this caused.
3.0分
其他
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Pretty convenient location. Clean environment. Competitive price. OK service. Don't feel the front desk is interested to step beyond and above to help. Just a job.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear that you found the location convenient and the environment clean. However, we apologise if the service at the front desk didn’t meet your expectations. We strive to provide attentive and helpful service to all of our guests, and we will share your comments with the team to improve in that area. We appreciate your input and hope to provide a more personalised experience next time.
2.0分
其他
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There was a dwad cockroach on the desk. The floor wasn't swept in the bathroom. The sink was clogged and the bathroom is really tiny. With a little bit more effort it would be good hotel.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologise for the cleanliness issues you encountered, as this does not meet our standards. We will share your feedback with the team to address these concerns and ensure improvements. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
1.0分
其他
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Heat would not shut off. Ceiling moldy and chunks falling down. Moved us to another room. After 1 night this furnace quit blowing warm air. Told desk about it 3 times. Did not fix it. Gave us a space heater to use. Next day they still hadn’t fixed it. Did not seem to care at all. Sealed the asphalt drive while we were there and the smell was terrible in our room. Will never stay here again. Do not recommend anyone stay here.
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The conditions you described are unacceptable, and we understand how frustrating it must have been. Your feedback about the heat, ceiling, and maintenance issues has been shared with our team to ensure these concerns are addressed immediately. We are also sorry for the inconvenience caused by the asphalt work. Your experience does not reflect the standard we strive for, and we appreciate you bringing these issues to our attention. Thank you for your feedback, and we hope you will give us another chance in the future.
5.0分
商务出差
This LQ location is a Great Deal, in a perfect location in Lenexa. The Hotel was clean and the Staff was friendly too.
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酒店回复: Dear Guest,Thank you for your kind feedback! We're so glad to hear that you enjoyed your stay at our Lenexa location and found the hotel clean and the staff friendly. We truly appreciate your recommendation and hope to welcome you back soon!
很干净 进机场但是很安静 楼下就是bar 前台态度很好 健身房较为齐全 早餐中规中矩 旁边有加油站便利店 很不错的一次居住体验
出行方便。
服务很好。
感觉好多酒店都是印度人开的，早餐很难吃，但是整体便宜
The bed was good, and the bedding and pillows were fluffy and comfortable. The room also had all the things that you expect including dispensers for body wash, shampoo, and conditioner in the shower and soap and lotion at the sink. The fridge and microwave came in handy, and the breakfast was substantial. It is also in a convenient location. I was, to be honest, very pleasantly surprised. I would definitely stay here again.
They doubled booked my room and I had a unexpected guest open my door at 5:30am… then when I went to the front desk to talk to the manager for a refund they wouldn’t contact the manager or had me contact me! I will not recommend this place! They do not take your safety or privacy seriously
Pretty convenient location. Clean environment. Competitive price. OK service. Don't feel the front desk is interested to step beyond and above to help. Just a job.
There was a dwad cockroach on the desk. The floor wasn't swept in the bathroom. The sink was clogged and the bathroom is really tiny. With a little bit more effort it would be good hotel.
Heat would not shut off. Ceiling moldy and chunks falling down. Moved us to another room. After 1 night this furnace quit blowing warm air. Told desk about it 3 times. Did not fix it. Gave us a space heater to use. Next day they still hadn’t fixed it. Did not seem to care at all. Sealed the asphalt drive while we were there and the smell was terrible in our room. Will never stay here again. Do not recommend anyone stay here.
This LQ location is a Great Deal, in a perfect location in Lenexa. The Hotel was clean and the Staff was friendly too.