Very disappointed. Will not stay here again. Do not recommend. The room was infested with crickets. We put a towel in front of the door to keep them out, but that did not help. It was hard to get a good nights sleep from worrying about crickets jumping on you. They were all over the room and in the bathroom. I spent most of the night trying to get rid of them. We woke up to 10 crickets in the room. Also, the towels were very dingy. Unfortunately I can only add 8 pics but I took more of each cricket as well as a video.
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酒店回复: Dear Valued Guest,We appreciate you sharing your experience with us at the Red Roof Inn Nacogdoches. I am sorry to hear about the cricket infestation in your room and the state of the towels. Please accept my sincerest apologies for any distress or inconvenience this has caused you. This is certainly not the standard we aim to provide.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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Upon checking in, the girl at the front desk was fantastic. Very friendly and got us checked in fast with no problems.
When we got to the room, one of the first things we noticed was that there was not a single clock in the whole room. Nothing to tell what time it is. I realize this is not a big deal, I just wanted to mention it because I have stayed in A LOT of hotels and this is the first one I’ve ever encountered that didn’t have a clock of some kind.
The bed was super comfortable and soft.
The thermostat was terrible. It was inaccurate and kicked on and off when it felt like it. So all night long we would wake up either freezing or hot, no in between.
Another thing I thought was strange was that there was no bar soap at all. There was a hair dryer, however not in the room, you had to go get it from the front desk. Maybe that’s a thing now, not sure.
The toilet paper was like sandpaper and the towels were the same. I felt like I was taking layers of skin off when drying off from the shower.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Nacogdoches. We are so glad to hear that you experienced a fantastic check-in with our front desk staff. We apologize for the inconveniences you encountered during your stay. We regret the absence of a clock in your room, the thermostat concerns, and the lack of bar soap.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
5.0分
其他
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A nice place to stay
The hotel is an older one, but was in good condition...and it was very clean and comfortable. The staff was friendly, and helpful. All things considered, it was a good stay!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Nacogdoches. We're delighted to hear you enjoyed your stay with us! It's wonderful to know you found our hotel clean, comfortable, and our staff friendly and helpful.We aim to provide you with an exceptional experience at Red Roof. We look forward to having you visit with us again in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
Hotel
The only issue was there wasn’t any body wash but every thing else was wonderful. Will stay again.
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酒店回复: Dear Valued Guest,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Nacogdoches. We are delighted to hear that, overall, you had a wonderful experience with us and intend to stay again. I apologize that the body wash was not available in your room; we'll address this immediately with our housekeeping team to ensure it doesn't happen again. We appreciate you bringing this to our attention. Your feedback is important to us at Red Roof and to the improvement of our customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,MatthewRed Roof Management RediResponse Specialist
3.0分
其他
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They clearly tried their best to renovate. I had a very pleasant first impression. Easy parking, warm welcome, clean room. Until I settled and wanted to start the tv. That’s when I went for the remote and saw the first roaches. Killed them. Both smaller and bigger ones. Searched the room and bathroom. Didn’t find any other. Went back to the wall mounted tv, saw roaches crawling again. After a better look they probably had a place behind the plywood that was placed against the wall to mount the tv. My plans changed so I was thinking to stay another night since it actually was a good stay, but after the roaches I called it a day and went somewhere else. If they can fix the roach problem, this is a 10/10 stay.
Good breakfast as well. Both hot and cold options.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Nacogdoches. It's disheartening to hear about the cockroaches after you had such a positive first impression with our parking, welcome, and clean room. We're glad you enjoyed the breakfast and are sorry this issue overshadowed the positive aspects of your stay.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please be assured that we will address these concerns with our staff immediately to prevent future occurrences. Thank you for choosing Red Roof. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
Red Roof stay
Check in was easy.
Room was clean with adequate towels and supplies.
Easy parking.
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酒店回复: Dear Valued Guest,Thank you for your positive feedback regarding your recent stay at the Red Roof Inn Nacogdoches. We are delighted to hear that you found the check-in process easy and that your room was clean and well-equipped. We appreciate your comment about the convenient parking as well.Hearing from satisfied guests like you encourages all of us at Red Roof to keep delivering great service every day. Thank you for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
Great hotel!
Room was very clean, beds comfortable and bath are was exceptional.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Nacogdoches. We are delighted to hear that you found your room to be very clean and the beds comfortable. It's wonderful to know that you especially enjoyed the exceptional bathroom area. We aim to provide a comfortable and pleasant stay for all our guests, and your feedback confirms that we are succeeding.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,IshiRed Roof Management RediResponse Specialist
3.0分
其他
The room was clean however the locks didn't all work in the rooms no iron in the room had to go to room service .
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Nacogdoches. I am pleased to read that your room was clean. Nevertheless, I am saddened to read that your stay fell short due to the faulty locks you reported and the inconvenience you mentioned regarding the iron. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
4.0分
其他
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The room was as expected. Clean and comfortable. The property looks a little shady, but the rooms and front desk/dining area was clean and nice as well. The parking space was very limited to the amount of rooms in the front of the hotel. As a woman, traveling alone, it is inconvenient to have to park far away from the assigned room when the establishment is off a busy highway. Luckily, I found a spot in a lit area, but walking in front of men and rooms made me feel a little uneasy. Breakfast was decent, fresh and hot; coffee was great!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Nacogdoches. We're glad you found the room clean and comfortable and enjoyed the breakfast and coffee. However, we understand your concerns about the parking situation and the feeling of unease it caused. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,SharmaRed Roof Management RediResponse Specialist
4.0分
其他
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New rooms
The rooms were either remodeled or new. They were nice with a frig & microwave and a hot breakfast…. Which was good because there nothing within walking distance
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your experience at Red Roof Inn Nacogdoches. We're happy to know that you had a pleasant stay with us. We are pleased you found our rooms and amenities satisfactory, and we are glad that you enjoyed our hot breakfast.We appreciate your feedback as we are always striving to enhance our guests' experiences. Thank you for choosing Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
Very disappointed. Will not stay here again. Do not recommend. The room was infested with crickets. We put a towel in front of the door to keep them out, but that did not help. It was hard to get a good nights sleep from worrying about crickets jumping on you. They were all over the room and in the bathroom. I spent most of the night trying to get rid of them. We woke up to 10 crickets in the room. Also, the towels were very dingy. Unfortunately I can only add 8 pics but I took more of each cricket as well as a video.
Upon checking in, the girl at the front desk was fantastic. Very friendly and got us checked in fast with no problems.
When we got to the room, one of the first things we noticed was that there was not a single clock in the whole room. Nothing to tell what time it is. I realize this is not a big deal, I just wanted to mention it because I have stayed in A LOT of hotels and this is the first one I’ve ever encountered that didn’t have a clock of some kind.
The bed was super comfortable and soft.
The thermostat was terrible. It was inaccurate and kicked on and off when it felt like it. So all night long we would wake up either freezing or hot, no in between.
Another thing I thought was strange was that there was no bar soap at all. There was a hair dryer, however not in the room, you had to go get it from the front desk. Maybe that’s a thing now, not sure.
The toilet paper was like sandpaper and the towels were the same. I felt like I was taking layers of skin off when drying off from the shower.
A nice place to stay
The hotel is an older one, but was in good condition...and it was very clean and comfortable. The staff was friendly, and helpful. All things considered, it was a good stay!
Hotel
The only issue was there wasn’t any body wash but every thing else was wonderful. Will stay again.
They clearly tried their best to renovate. I had a very pleasant first impression. Easy parking, warm welcome, clean room. Until I settled and wanted to start the tv. That’s when I went for the remote and saw the first roaches. Killed them. Both smaller and bigger ones. Searched the room and bathroom. Didn’t find any other. Went back to the wall mounted tv, saw roaches crawling again. After a better look they probably had a place behind the plywood that was placed against the wall to mount the tv. My plans changed so I was thinking to stay another night since it actually was a good stay, but after the roaches I called it a day and went somewhere else. If they can fix the roach problem, this is a 10/10 stay.
Good breakfast as well. Both hot and cold options.
Red Roof stay
Check in was easy.
Room was clean with adequate towels and supplies.
Easy parking.
Great hotel!
Room was very clean, beds comfortable and bath are was exceptional.
The room was clean however the locks didn't all work in the rooms no iron in the room had to go to room service .
The room was as expected. Clean and comfortable. The property looks a little shady, but the rooms and front desk/dining area was clean and nice as well. The parking space was very limited to the amount of rooms in the front of the hotel. As a woman, traveling alone, it is inconvenient to have to park far away from the assigned room when the establishment is off a busy highway. Luckily, I found a spot in a lit area, but walking in front of men and rooms made me feel a little uneasy. Breakfast was decent, fresh and hot; coffee was great!
New rooms
The rooms were either remodeled or new. They were nice with a frig & microwave and a hot breakfast…. Which was good because there nothing within walking distance