酒店回复: Dear Guest, Thank you for your feedback. We are glad to hear you found the rooms comfortable and enjoyed a quiet stay. However, we are sorry to learn that your experience with our front desk staff was less than satisfactory. We have shared your comments about front desk availability and guest management with our team for your review and improvement. We appreciate your patience and hope to provide a more seamless experience on your next visit.Sincerely, Hotel Management
酒店回复: Dear Benoit, Thank you for sharing your thoughts. We’re glad the room size met your expectations, but we’re sorry to hear about the condition of the carpets. Your observation is appreciated, as we are currently reviewing areas in need of renovation. Guest comfort and cleanliness are top priorities, and your input helps us improve. We hope to welcome you back to a refreshed and more comfortable stay in the future.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
自动售货机坏了，整个二楼都有股难闻的气味，感觉像一家肮脏的汽车旅馆
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet your expectations, particularly regarding the atmosphere and the vending machine availability. Creating a welcoming and comfortable environment is very important, and your comments highlight areas that need attention. Feedback like yours is valuable in guiding efforts to enhance the guest experience. We apologize for any discomfort you encountered and hope you might consider staying with us again to experience the improvements being made.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
一切都干净舒适
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酒店回复: Dear Karla, We’re delighted to know that your space felt clean and relaxing. Creating that sense of ease is always our goal at Extended Stay America. It’s terrific to hear your visit reflected the welcoming environment we work hard to provide. Your kind feedback encourages us as we continue striving to offer a stay where you can truly feel at home. We look forward to seeing you again soon!Sincerely,Hotel Management
5.0分
家庭亲子
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There wasn't alot in the room - had to ask for some plastic cups for the bathroom. Room was clean and the staff was outstanding. Actually went back the next night and stayed again unscheduled.
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酒店回复: Dear Denise, We are delighted to hear that our team made such a positive impression and that you chose to return for another stay! It is wonderful to know that you felt comfortable and well cared for. We appreciate your feedback on room amenities, and it will help us continue to improve. Thank you for your kind words and for choosing Extended Stay America — we look forward to welcoming you again soon!Sincerely,Hotel Management
热情的接待，房间非常干净。
服务一流！ 前台非常热情，帮我们解决了很多问题。房间舒适，景色迷人，下次还会再来。
一般般的酒店，就比汽车旅店好一点。
酒店房间很舒适，环境也很安静……
但是前台服务却差强人意……前台几乎总是空无一人，而且他们似乎对人员进出缺乏有效管理……
不过除此之外，一切都还不错……
几乎没有工作人员，我觉得他们根本没打扫，浴缸里有蟑螂，墙上有划痕，毛巾上有头发，而且房间似乎每隔两小时就会震动一次。
房屋破旧不堪，需要彻底翻修。房间里发现了好几只小动物。
房间大小还可以，但地毯又脏又破。需要翻新一下了。
自动售货机坏了，整个二楼都有股难闻的气味，感觉像一家肮脏的汽车旅馆
一切都干净舒适
There wasn't alot in the room - had to ask for some plastic cups for the bathroom. Room was clean and the staff was outstanding. Actually went back the next night and stayed again unscheduled.