酒店回复: Dear Benoit, Thank you for sharing your thoughts. We’re glad the room size met your expectations, but we’re sorry to hear about the condition of the carpets. Your observation is appreciated, as we are currently reviewing areas in need of renovation. Guest comfort and cleanliness are top priorities, and your input helps us improve. We hope to welcome you back to a refreshed and more comfortable stay in the future.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
自动售货机坏了，整个二楼都有股难闻的气味，感觉像一家肮脏的汽车旅馆
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet your expectations, particularly regarding the atmosphere and the vending machine availability. Creating a welcoming and comfortable environment is very important, and your comments highlight areas that need attention. Feedback like yours is valuable in guiding efforts to enhance the guest experience. We apologize for any discomfort you encountered and hope you might consider staying with us again to experience the improvements being made.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
一切都干净舒适
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酒店回复: Dear Karla, We’re delighted to know that your space felt clean and relaxing. Creating that sense of ease is always our goal at Extended Stay America. It’s terrific to hear your visit reflected the welcoming environment we work hard to provide. Your kind feedback encourages us as we continue striving to offer a stay where you can truly feel at home. We look forward to seeing you again soon!Sincerely,Hotel Management
2.0分
商务出差
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Carpet is gross and the room smells awful. There are big black spots that look like throw-up down the hall and in the room. The staff would not clean my room / floors unless I had been there 14 days, nor would they let me borrow a vacuum or mop. My stay was 12 days. The front entry was not mopped or cleaned during the entirety of my stay.
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酒店回复: Dear Jamie, Thank you for your feedback. We sincerely apologize for the condition of your room and the common areas during your stay. Cleanliness is a fundamental part of guest comfort, and what you described falls far below our standards. Our extended-stay housekeeping policy should never prevent guests from receiving assistance when needed. Your comments have been escalated to our management and housekeeping teams for immediate review and corrective action. We appreciate your patience and hope you’ll consider giving us another opportunity in the future to provide the quality and care you deserve.Sincerely, Hotel Management
2.0分
其他
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The room was shaking with a loud noise every night over and over I first thought it was an earthquake and panic . Then I was told it's the laundry room. Stayed one week no one came to clean the room or give us towels . Front desk they weren't friendly either .
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酒店回复: Dear Natacha, We’re sorry to hear about the disruptions and discomfort you experienced during your stay. The noise from the laundry room clearly caused unnecessary stress, and we regret that it wasn’t communicated or managed more effectively. It’s also disappointing to learn that your room wasn’t to your expectations and that our front desk team didn’t provide the level of hospitality we strive for. Your feedback has been shared with our management and housekeeping teams for immediate review and improvement. We appreciate you bringing these concerns to our attention and hope you’ll consider giving us another opportunity to provide a more restful and welcoming experience.Sincerely,Hotel Management
1.0分
其他
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No Good
Room was dirty. The bathroom had an odor of sewage, the bed sheet had a blood stain. Reserved the room for 2 but was missing a secondary pillow. The office chair had a noticeable white stain. The shower head couldn't even stay in place, had tape around to somehow magically hold it together. All these issues could easily be fixed. The breakfast grab and go didn't even have a good selection, only wrapped muffins, breakfast bars and coffee out of a gas station.
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酒店回复: Dear Alejandro, Thank you for sharing your experience. We regret the condition of your room and the inconvenience you faced during your stay. Your observations will be shared with our housekeeping and maintenance team to ensure meticulous preparation of each room for our esteemed guests. Additionally, your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. Providing a comfortable and welcoming environment is important to us, and feedback like yours helps guide our efforts. We would greatly appreciate the chance to provide you with a much more pleasant visit in the future.Sincerely, Hotel Management
4.0分
家庭亲子
Very friendly staff. Easy check-in. Only suggestion I would make is to have a grab bar near the shower.
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酒店回复: Dear Nicholas, Thank you for your kind words! We’re delighted to hear that our staff made you feel welcome and that your check-in was smooth and easy. However, we also appreciate your thoughtful suggestion regarding the grab bar near the shower. Guest safety and comfort are top priorities, and feedback like yours helps us improve. We’ll be sure to share this with our facilities team for consideration. We hope to welcome you back again soon to Extended Stay America!Sincerely,Hotel Management
热情的接待，房间非常干净。
服务一流！ 前台非常热情，帮我们解决了很多问题。房间舒适，景色迷人，下次还会再来。
一般般的酒店，就比汽车旅店好一点。
房间大小还可以，但地毯又脏又破。需要翻新一下了。
自动售货机坏了，整个二楼都有股难闻的气味，感觉像一家肮脏的汽车旅馆
一切都干净舒适
Carpet is gross and the room smells awful. There are big black spots that look like throw-up down the hall and in the room. The staff would not clean my room / floors unless I had been there 14 days, nor would they let me borrow a vacuum or mop. My stay was 12 days. The front entry was not mopped or cleaned during the entirety of my stay.
The room was shaking with a loud noise every night over and over I first thought it was an earthquake and panic . Then I was told it's the laundry room. Stayed one week no one came to clean the room or give us towels . Front desk they weren't friendly either .
No Good
Room was dirty. The bathroom had an odor of sewage, the bed sheet had a blood stain. Reserved the room for 2 but was missing a secondary pillow. The office chair had a noticeable white stain. The shower head couldn't even stay in place, had tape around to somehow magically hold it together. All these issues could easily be fixed. The breakfast grab and go didn't even have a good selection, only wrapped muffins, breakfast bars and coffee out of a gas station.
Very friendly staff. Easy check-in. Only suggestion I would make is to have a grab bar near the shower.