酒店回复: We are so happy to know you enjoyed your stay with us and that you thought it was lovely!
2.0分
家庭亲子
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Our room was not cleaned properly. We had boogers
On the wall by the bed. The bathroom had public hairs. Tub not cleaned. Refrigerator not cleaned. One of the bed was not made correctly. On Friday they had a group of elementary school students they broke the elevator they where running in the hallways make noise. Horrible
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酒店回复: We are so sorry for your experience with us and will be discussing things with our team to ensure things are better moving forward.
5.0分
其他
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This was hands down the cleanest hotel room I've ever stayed in. And in sitting in the lobby and listening to the cleaning staff, I know why. First, they were having fun with each other. They were getting cleaning tips from each other. And you could tell they genuinely enjoyed what they were doing. The amenities here were great. My only two knocks on the hotel, and this is being nit-picky, the mattress was really hard and the pillows were flat. And at breakfast, the waffle iron wasn't working properly. But seriously, great breakfast overall and I'd wholeheartedly recommend this hotel to others in the future.
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酒店回复: Dear Jo,Thank you for your review! We're delighted your room exceeded expectations and that our housekeeping team's dedication and positive spirit stood out during your stay. We also appreciate your feedback regarding the mattress, pillows, and waffle iron. While we're glad you enjoyed breakfast overall, your comments have been shared with our team for review. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
5.0分
家庭亲子
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This was a convenient clean place to stay. No daily maid service, but front desk was able tom provide fresh towels. The breakfast was good motel breakfast, coffee was hot.
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酒店回复: Thank you so much for staying with us! We are thrilled that our hotel was a convenient place to stop and that you were able to have the front desk help you with any need! We are delighted to know you enjoyed all that we offered!
4.0分
家庭亲子
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Clean room and very comfortable bed. Quick check-in with Chris. No shampoo in bathroom but had my own. Also leaves in pool so didn't swim. Otherwise, very nice lobby, large comfortable room and nice staff. Good options at breakfast. Would stay again.
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酒店回复: Dear Leslie,Thank you for sharing your feedback. We're happy that Chris made check-in smooth and that the room and bed were comfortable. We regret the shampoo wasn't available and that the pool conditions kept you from swimming, but your kind words about the lobby, breakfast, and team mean a lot to us. If you ever need anything during your stay, know that our front desk team is on hand to help. We hope to welcome you back soon to Best Western Plus Atrium Inn & Suites.
5.0分
其他
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Great hotel and value!
Loved this hotel! Staff were all very friendly, easy check in and out process. There was a large water dispenser in the lobby that was a nice perk you don't see in many hotels. The ice machine even had a place to get water from which was a nice feature. Room was clean, linens were clean, everything was in good working condition. Breakfast was what you see in most hotels (nothing fancy, but warm and free is always a bonus). Will be coming back and staying here again!
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酒店回复: Dear Abby,Thank you for choosing Best Western Plus Atrium Inn & Suites and sharing your review. We're thrilled we provided you with everything you needed to enjoy a seamless experience with us, from our friendly team and water bottle dispenser to our clean rooms and complimentary breakfast. We cannot wait to welcome you back again soon!
5.0分
其他
The front desk agent was so nice to us. The room was nice and the beds were so comfortable. Best place to stay!
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酒店回复: Dear Cathleen,Thank you for sharing your experience. It's wonderful to hear that our friendly service and comfortable beds enhanced your stay. We look forward to welcoming you back to Best Western Plus Atrium Inn & Suites!
5.0分
其他
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A visit to Clarksville, TN
My husband and I stayed here because it was very convenient to the interstate, family, shopping, and restaurants. The room, bathroom, and carpet were clean. I did notice a small amount of dust/lint in the corners of the wall and the pillows could have been larger for the king bed. Overall the stay was very nice and we felt very comfortable and safe here. We would stay again.
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酒店回复: We are so happy to know the location was convenient for your stay here, and that we were able to make your stay comfortable! We will definitely discuss the things you mentioned with the rooms with our housekeeping team and make sure we are on track! Thank you so much for letting us know of your experience!
5.0分
家庭亲子
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Friendly staff who were eager to help. Clean room and soft beds. Room was already very cool when we walked in.
Good breakfast. We will stay there again, if we have the opportunity.
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酒店回复: We are thrilled to know that everything we could offer made you happy to be with us! We are thankful that our team made you comfortable and that all was in our standards for your stay! Thank you so much for staying with us!
3.0分
其他
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Clean, but more staff needed for service needs
Clean place. Low staffing levels. Put the “please clean room” sign on door handle, found that trash and towels weren’t replaced.
When I went down and even called to the front desk to try to get towels, there was nobody available. Attempted to reach someone for a solid 15+ minutes. I watched the phone ring ant the front desk. Even knocked on employee doors, to no avail. (I was unable to get new towels)
Otherwise clean, staff that I did meet were friendly enough. Decent breakfast. Easy check in and check out.
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酒店回复: We deeply apologize for your experience and that the employee attending at the time forgot to put a note out in their absence. We will investigate the issue, and discuss this with our team. Again, we deeply apologize for your experience and will make sure things are better going forward.
美丽的
Our room was not cleaned properly. We had boogers
On the wall by the bed. The bathroom had public hairs. Tub not cleaned. Refrigerator not cleaned. One of the bed was not made correctly. On Friday they had a group of elementary school students they broke the elevator they where running in the hallways make noise. Horrible
This was hands down the cleanest hotel room I've ever stayed in. And in sitting in the lobby and listening to the cleaning staff, I know why. First, they were having fun with each other. They were getting cleaning tips from each other. And you could tell they genuinely enjoyed what they were doing. The amenities here were great. My only two knocks on the hotel, and this is being nit-picky, the mattress was really hard and the pillows were flat. And at breakfast, the waffle iron wasn't working properly. But seriously, great breakfast overall and I'd wholeheartedly recommend this hotel to others in the future.
This was a convenient clean place to stay. No daily maid service, but front desk was able tom provide fresh towels. The breakfast was good motel breakfast, coffee was hot.
Clean room and very comfortable bed. Quick check-in with Chris. No shampoo in bathroom but had my own. Also leaves in pool so didn't swim. Otherwise, very nice lobby, large comfortable room and nice staff. Good options at breakfast. Would stay again.
Great hotel and value!
Loved this hotel! Staff were all very friendly, easy check in and out process. There was a large water dispenser in the lobby that was a nice perk you don't see in many hotels. The ice machine even had a place to get water from which was a nice feature. Room was clean, linens were clean, everything was in good working condition. Breakfast was what you see in most hotels (nothing fancy, but warm and free is always a bonus). Will be coming back and staying here again!
The front desk agent was so nice to us. The room was nice and the beds were so comfortable. Best place to stay!
A visit to Clarksville, TN
My husband and I stayed here because it was very convenient to the interstate, family, shopping, and restaurants. The room, bathroom, and carpet were clean. I did notice a small amount of dust/lint in the corners of the wall and the pillows could have been larger for the king bed. Overall the stay was very nice and we felt very comfortable and safe here. We would stay again.
Friendly staff who were eager to help. Clean room and soft beds. Room was already very cool when we walked in.
Good breakfast. We will stay there again, if we have the opportunity.
Clean, but more staff needed for service needs
Clean place. Low staffing levels. Put the “please clean room” sign on door handle, found that trash and towels weren’t replaced.
When I went down and even called to the front desk to try to get towels, there was nobody available. Attempted to reach someone for a solid 15+ minutes. I watched the phone ring ant the front desk. Even knocked on employee doors, to no avail. (I was unable to get new towels)
Otherwise clean, staff that I did meet were friendly enough. Decent breakfast. Easy check in and check out.