酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We take your comments seriously and are actively working to improve our services and facilities to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay in the future.
4.0分
商务出差
原文
翻译提供方:Google
一切都很好,就是没有早餐。我不得不打电话给前台寻求帮助,而不是有人在那里等候。
展开
酒店回复: Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay—our team strives to make every visit comfortable and ensure our accommodations are always clean and welcoming. We hope to have the pleasure of hosting you again soon!
3.0分
其他
原文
翻译提供方:Google
晚上几乎没有工作人员为顾客服务,我到达后必须等待 35 分钟才能办理入住手续。
展开
酒店回复: We sincerely apologize for any inconvenience caused by the sharing of staff between our two hotels. To ensure all guests can easily reach our team, we have clear signage available at both front desks with instructions on how to contact staff. We appreciate your understanding and feedback, and we will continue working to improve our service
2.0分
商务出差
展开
The space is full of people who seem not mentally well. One of them insulted me for no cause simply becauase i refused to shake his hand.
You should disclose to guests that there are people who are not mentally well
1.0分
情侣出游
展开
I thought the place would be nice because it was a Wyndham but when we pulled up the curtains were hanging and not on the rods and some man had his window open and sitting in the window seal. We checked in anyway and the rooms were yucky. Dirty carpet, lipstick on the pillowcase and the room smelled of cigarettes. The whole place needs a revamp. The girl at the front desk was really nice though. She gave us our money back hopefully it shows up in our account soon.
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We take your comments seriously and are actively working to improve our services and facilities to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay in the future.
1.0分
其他
展开
Do not stay at or advertise this property
So many issues here. First I am a severe asthmatic and had no idea that this was a pet hotel so I was unable to stay. Additionally, the smoke detector from my room was missing and exposed wires were hanging from the ceiling where it should have been. There were also no bed pillows on the bed, only couch squares. The floors were deeply stained and the room had an odor of cat urine.
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We take your comments seriously and are actively working to improve our services and facilities to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay in the future.
1.0分
朋友出游
This place is disgustingly filthy!! Had to ask for towels right from the start!! No telephone tcallcall front desk!!
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We take your comments seriously and are actively working to improve our services and facilities to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay in the future.
3.0分
商务出差
展开
You get what you pay for, it was a great price.
There were holes in the carpet, holes in the walls, the bed frame was messed up, when I walked in, I had to open the window wide open because an overpowering chemical cleaner or aerosol of some kind. Overall the property is in really poor condition. It needs a makeover.
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We take your comments seriously and are actively working to improve our services and facilities to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay in the future.
1.0分
其他
展开
This place was so bad! We got there and immediately checked the room, it was horrible! There were blood stains on the sheets. We asked for a refund and left to find another hotel.
This location looks nothing like the pictures!
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced. We take your comments seriously and are actively working to improve our services and facilities to ensure a better experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much more comfortable and enjoyable stay in the future.
不是很好。
房间里没有冰箱。我在这家汽车旅馆住了好几年了,以前一直都有冰箱。一半的电源插座都坏了。烟雾报警器也被拔掉了。其他房间的窗帘都耷拉着,好像撕破了。没有早餐。隔壁房间的床不停地撞到我的墙,我还能听到一些不想听到的声音。我每天都得重新激活房卡,第一次我特意跑到房间去激活,结果卡打不开门,只好跑到前台去。我住的三天里,一直有个无家可归的女人把车停在房间里。以后大概不会再住这家旅馆了!
一切都很好,就是没有早餐。我不得不打电话给前台寻求帮助,而不是有人在那里等候。
晚上几乎没有工作人员为顾客服务,我到达后必须等待 35 分钟才能办理入住手续。
The space is full of people who seem not mentally well. One of them insulted me for no cause simply becauase i refused to shake his hand.
You should disclose to guests that there are people who are not mentally well
I thought the place would be nice because it was a Wyndham but when we pulled up the curtains were hanging and not on the rods and some man had his window open and sitting in the window seal. We checked in anyway and the rooms were yucky. Dirty carpet, lipstick on the pillowcase and the room smelled of cigarettes. The whole place needs a revamp. The girl at the front desk was really nice though. She gave us our money back hopefully it shows up in our account soon.
Do not stay at or advertise this property
So many issues here. First I am a severe asthmatic and had no idea that this was a pet hotel so I was unable to stay. Additionally, the smoke detector from my room was missing and exposed wires were hanging from the ceiling where it should have been. There were also no bed pillows on the bed, only couch squares. The floors were deeply stained and the room had an odor of cat urine.
This place is disgustingly filthy!! Had to ask for towels right from the start!! No telephone tcallcall front desk!!
You get what you pay for, it was a great price.
There were holes in the carpet, holes in the walls, the bed frame was messed up, when I walked in, I had to open the window wide open because an overpowering chemical cleaner or aerosol of some kind. Overall the property is in really poor condition. It needs a makeover.
This place was so bad! We got there and immediately checked the room, it was horrible! There were blood stains on the sheets. We asked for a refund and left to find another hotel.
This location looks nothing like the pictures!