酒店回复: Dear Aimee, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
3.0分
商务出差
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The staff was very personable, helful, and kind. It was noisy while I was there due to animals and people just being loud. The room was not very clean when I arrived as I found remanants of animal food on floor. Also consider moving easy to move furniture when cleaning rooms because when because when I pulled the TV out to connect my computer and X Box it was absolutely disgusting. Kitchen and bathroom was clean tho! It was just the bedroom and desk area which was gross. Bathroom looks like it had some potentially serious water damage from above. Not a place I really wanted to spend time. Just a roof to sleep under. The price was very conpetitive to their credit. I won't recommend those who travel with my company stay here.
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酒店回复: Dear Stephanie, Thank you for sharing such detailed feedback about your recent visit. We are pleased to know our team’s courtesy left a positive impression, but we deeply regret the concerns you experienced with noise, cleanliness, and the overall condition of the room. Your observations regarding maintenance and housekeeping are very important, and we will share them with our team. It is disappointing to learn that your stay did not provide the comfort you expected, and we sincerely apologize. We appreciate your honesty and hope for the opportunity to deliver a greatly improved experience in the future.Sincerely,Hotel Management
4.0分
商务出差
Liked that it was clean and quiet? Staff was friendly and helpful. Would stay again. I would recommend the property to friends.
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酒店回复: Dear Allen, We’re so glad to hear you enjoyed the clean and quiet environment during your stay! It’s wonderful that our friendly team helped make your visit pleasant and memorable. Your recommendation means a lot to us, and we’re thrilled you would choose to return. We look forward to welcoming you back to Extended Stay America for another comfortable and enjoyable experience.Sincerely,Hotel Management
3.0分
其他
Room 129 needs a new battery for the smoke detector it kept beeping through out the night. Not the best nights sleep,
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酒店回复: Dear Sharon,Thank you for taking the time to share your experience. We’re truly grateful for your feedback and are glad you chose to stay with us. We sincerely apologize for the inconvenience caused during your visit, particularly the disruption to your rest. Your comments have been noted and will be addressed with urgency. We hope you’ll consider returning, as we are committed to providing a more comfortable and restful stay in the future.Sincerely,Hotel Management
1.0分
商务出差
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Gross carpet in the room. Sticky something on carpet area by the bed. Swivel chair for desk in the room dirty with mystery stains. Smell of smoke in my non-smoking room was so strong that I had to wear a mask because I am allergic. Ended up having to sleep overnight in my car because I could not stand the smell. Refused to even give me a refund for this terrible "experience".
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酒店回复: Dear Levelyn, Thank you for providing your feedback regarding your recent experience. We would like to extend our sincere apologies for the condition of your room and the resulting discomfort experienced during your stay. The situation you described is unacceptable, particularly in a non-smoking room, and we fully recognize how frustrating this must have been for you. Rest assured that your concerns will be taken seriously and communicated to the appropriate team to ensure that corrective actions are implemented. We regret that your stay did not meet our standards and appreciate you bringing this issue to our attention.Sincerely,Hotel Management
4.0分
其他
Chair was dirty, we were going to be people only one chair was available and microwave door was hard open for use.
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酒店回复: Dear Esmeralda, Thank you for your feedback. We regret that the room’s condition and functionality did not meet our expectations. Your comments will be used to improve our attention to detail. We appreciate your bringing this to our attention, and we’d love the chance to provide a more comfortable and seamless experience on your next visit.Sincerely,Hotel Management
3.0分
其他
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Caution before booking.
Very minimal amenities. No ice maker, no necessary items for kitchen. Smoke alarm went off 3 times in middle of the night. No pool or lobby area. Very minimal breakfast and one morning no coffee made. Hotel for out of town workers, not families.
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酒店回复: Dear Mary, Thank you for taking the time to share your experience. We’re sorry your stay didn’t offer the comfort and convenience you were hoping for. We understand how frustrating it can be when basic expectations aren’t met, especially when traveling with family. To help maintain cleanliness for all guests, we keep dishware at the front desk and are happy to bring it to your suite whenever you need it. Also, our kitchens are fully equipped with full-size refrigerators that include ice trays for your use, which is why we do not have ice machines on-site. Furthermore, we sincerely regret the fire alarm going off during the night and truly regret the disruption it caused—we’ve shared this with our engineering team. Your feedback is important to us and will be used to help improve the overall guest experience. Sincerely,Hotel Management
1.0分
商务出差
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This place is so runned down. Everything is out dated. The kitchen area needs major upgrading. The towels were all dirty and disgusting with sunflowers seeds all up in it. The furniture is completely old. The light shades weren’t even at all. The closet door was a shower curtain. Carpet had so many stains along with the window curtains, which are so out dated as well. So many holes in the walls. The front desk agent was more concerned with flirting with the guy standing there. So many people walking around outside, felt very sus. There was no outdoor security for vehicles and I doubt there were cameras as well. The doors to the room wobbled and didn’t feel secure at all. Kept waking up throughout the night as there were people making loud noises outside all night long. Very runned down, very cheap, very old and not safe at all.
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酒店回复: Dear Tiffina,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the room’s condition and cleanliness. Providing well-maintained, comfortable accommodations remains a top priority, and your comments have been shared with our housekeeping and maintenance teams for prompt attention. We also take guest safety seriously and have measures in place, including a dedicated security team and collaboration with the local police department, to help ensure a secure environment. Your remarks regarding the front desk have been noted, and we will address them internally to reinforce professional and welcoming service. Your feedback is truly appreciated.Sincerely,Hotel Management
1.0分
其他
Room smelled like skunk. Was weird liquid stains on the walls. Surface where dirty. Homeless people smoking right outside the lobby doors.
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酒店回复: Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Unfortunately, the public area and the environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
5.0分
其他
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Enjoying my stay
Christopher checked me in.. handled my questions and my missing remote with .. with a smile!!! Your rooms are nice and A/C was nuxe and cool...Great Stay im fanna book another night! And I myself was a front desk clerk 20 plus years ago for a hotel by Disneyland...so THANK YOU FOR ALL YOUR STAFF
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酒店回复: Dear Guest, Thank you for your excellent review and for selecting Extended Stay America for your stay in the city. We sincerely appreciate feedback from our guests as it highlights the effectiveness of our efforts. We are fortunate to have dedicated team members like Christopher, and we will make sure to share your kind words with him and the entire team. It is a privilege to serve you, and we look forward to continuing to meet your expectations.Sincerely,Hotel Management
这个地方闻起来很糟糕，地毯很脏，进入接待处的停车场的墙壁超级脏，需要大量清洁。
The staff was very personable, helful, and kind. It was noisy while I was there due to animals and people just being loud. The room was not very clean when I arrived as I found remanants of animal food on floor. Also consider moving easy to move furniture when cleaning rooms because when because when I pulled the TV out to connect my computer and X Box it was absolutely disgusting. Kitchen and bathroom was clean tho! It was just the bedroom and desk area which was gross. Bathroom looks like it had some potentially serious water damage from above. Not a place I really wanted to spend time. Just a roof to sleep under. The price was very conpetitive to their credit. I won't recommend those who travel with my company stay here.
Liked that it was clean and quiet? Staff was friendly and helpful. Would stay again. I would recommend the property to friends.
Room 129 needs a new battery for the smoke detector it kept beeping through out the night. Not the best nights sleep,
Gross carpet in the room. Sticky something on carpet area by the bed. Swivel chair for desk in the room dirty with mystery stains. Smell of smoke in my non-smoking room was so strong that I had to wear a mask because I am allergic. Ended up having to sleep overnight in my car because I could not stand the smell. Refused to even give me a refund for this terrible "experience".
Chair was dirty, we were going to be people only one chair was available and microwave door was hard open for use.
Caution before booking.
Very minimal amenities. No ice maker, no necessary items for kitchen. Smoke alarm went off 3 times in middle of the night. No pool or lobby area. Very minimal breakfast and one morning no coffee made. Hotel for out of town workers, not families.
This place is so runned down. Everything is out dated. The kitchen area needs major upgrading. The towels were all dirty and disgusting with sunflowers seeds all up in it. The furniture is completely old. The light shades weren’t even at all. The closet door was a shower curtain. Carpet had so many stains along with the window curtains, which are so out dated as well. So many holes in the walls. The front desk agent was more concerned with flirting with the guy standing there. So many people walking around outside, felt very sus. There was no outdoor security for vehicles and I doubt there were cameras as well. The doors to the room wobbled and didn’t feel secure at all. Kept waking up throughout the night as there were people making loud noises outside all night long. Very runned down, very cheap, very old and not safe at all.
Room smelled like skunk. Was weird liquid stains on the walls. Surface where dirty. Homeless people smoking right outside the lobby doors.
Enjoying my stay
Christopher checked me in.. handled my questions and my missing remote with .. with a smile!!! Your rooms are nice and A/C was nuxe and cool...Great Stay im fanna book another night! And I myself was a front desk clerk 20 plus years ago for a hotel by Disneyland...so THANK YOU FOR ALL YOUR STAFF