Door that connects two rooms together did not properly lock. The door looked like it had been kicked open at one time. I asked for another room I was denied. I did not feel safe. The sink leaked water on the floor every time I used it. Tv was fuzzy I could barely see what was on. Tv remote was broken I had to ask for replacement. The toilet seat had cigarette burns melted on it. Felt gross to sit on it. I was told not to take too much ice out the ice machine. I didn’t feel like arguing so I went to store to buy bags of ice.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you may have experienced during your visit.We understand your concerns about the connecting door between rooms. Please be assured that both sides are equipped with deadlocks and security latches for your safety. Our representative has confirmed that the door cannot be opened from the other side, ensuring your privacy and security throughout your stay.Regarding the issue with the sink, our maintenance team found that the drain pipe had been accidentally dislocated. This was promptly repaired to restore full functionality, and we apologize for any disruption this may have caused.We appreciate your feedback about the television. Upon inspection, no vision issues were found with the TV itself. However, we did note your concern about the remote and replaced it immediately upon your request to ensure your comfort.To maintain cleanliness and proper operation, we have posted a notice at the ice machine stating that only the designated ice bucket provided in each room should be used. Our representative kindly asked that this policy be followed, and we appreciate your understanding.We value your comments and are committed to providing a safe and comfortable experience for all our guests. Thank you for allowing us the opportunity to address your concerns. If there is anything further we can do to improve your stay, please let us know.Sincerely,Management Team
1.0分
家庭亲子
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The manager at this location was the most rude, unprofessional person I have ever dealt with. He yelled at, talked down to me, and put his hand in my face. I also booked a king size bed and I got 1 single small bed instead. There are plenty other Motel 6 locations before and after Conroe. Do yourself a favor book elsewhere.
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酒店回复: After a thorough review of our records and discussions with our team, we have determined the following sequence of events:1. Upon your arrival, our Guest Service Representative (GSR) noticed that your reservation did not include any payment information. As a result, the GSR requested that you provide this information.2. We observed that you did not cooperate with our GSR’s request for payment information. Consequently, the GSR was unable to check you in due to the missing payment method.3. When you became agitated, the GSR contacted the manager, who arrived on the property promptly to assist. The manager made the same request for you to contact ******* regarding your payment method, but you declined to do so.4. To resolve the issue and avoid any charges from our end, the manager offered to cancel your reservation, match the price, and provide you with a room immediately. Unfortunately, you refused this offer as well and responded to the manager with anger.5. The manager also attempted to help you address other issues related to your reservation and hotel key but was unable to do so due to a lack of cooperation on your part. Additionally, we noted that you continued to report the situation inaccurately to *******.6. When we received a call from *******, it was clear that the situation had been misrepresented. The ******* representative discussed relocation fees and a refund for a payment which we had not received. The manager explained the circumstances to you again, but instead of cooperating, the matter escalated.7. For your reference, you may confirm with your reservation company that we refunded the amount corresponding to the difference in room type rate changes promptly at your check in time on your reservation. Please collect this refund from them. We have already sent the proof of the refund to you.Have a blessed time ahead
4.0分
其他
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A quick solo stay
The stay the night was well, the check-in went well, not too busy nice quiet sleep, room was decent microwave and refrigerator. I can be a little particular, but all was fine plenty of plugs plenty of lighting, towels clean, a corner shower, space with hangers for your clothes; Ice machine near the office. No complaints.
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酒店回复: Hello Kathy,Thank you for sharing your experience. We’re pleased to hear that you enjoyed a quiet night's sleep and found your room comfortable with ample amenities. Your feedback on the check-in process and room facilities is appreciated. We hope to welcome you back in the future for another pleasant stay, to experience even more of what we have to offer.
4.0分
商务出差
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Had to work late then be right back so I booked here. For the price you couldn’t beat it. No it’s not the greatest but it served the purpose and was a clean and comfortable room.
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酒店回复: Hello Matthew,Thank you for sharing your experience. We're glad to hear that you found the room clean and comfortable for your stay. Our goal is to provide value for our guests, and we appreciate your understanding of the accommodations. We hope to welcome you back in the future for another stay that meets your needs.
4.0分
商务出差
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No coffee pot in room. Tv channels were incorrectly labeled. All in all fair stay. Maid was inconsistent, still not a major issue. Front staff were very courteous.
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酒店回复: Hello Ben,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the courteous front staff and will ensure your observations about the coffee pot and TV channel labeling are noted for review. It's great to hear that you had a fair stay overall. We value your input and hope to provide an even better experience in the future.
3.0分
其他
The room itself was nice with a great shower. It was all the people hanging around outside smoking and doing paper work on the stairs
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酒店回复: Hello Mark J. Gillies,Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the room and the shower. Your comments about the area outside are valuable, and we appreciate your insights as they help us understand our guests' experiences better. We hope to provide a more peaceful environment for all guests in the future. Thank you for sharing your experience with us.
1.0分
其他
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Unfortunately I had to book this room in an emergency becauuse the air conditioner went out and I couldn't stay in the heat for another day. The price was far too high for the lack of cleanliness of the room. No microwave or refrigerator. Sheets had huge holes in them and were a light gray rather than white. The two pillows on the bed didn't equal to one. I stayed awake most of the night hoping a roach would not crawl across my face. The whole area had a bad vibe, but again, I needed cheap and immediately available. The front desk person was very friendly though, the only positive remark about this stay. I have been in some not so great motels before, but this has to be the one to top them all. Bring the price point down a little bit more and then perhaps the cost would match the condition.
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酒店回复: Hello Sabrina,Thank you for sharing your feedback regarding your recent stay. We are glad to hear that our front desk staff provided friendly service. Your comments about room cleanliness and amenities have been noted, and we take guest input seriously as it helps us improve our services. We hope you find a more suitable option for your future travels and wish you a better experience next time. Thank you for your insights.
5.0分
其他
Parking was good. The room was clean. Ac worked good.
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酒店回复: Hello Deborah,Thank you for sharing your positive feedback! We're glad to hear that you enjoyed the clean room and the efficient air conditioning during your stay. Your comments about the parking are also appreciated. We hope to have the opportunity to welcome you back for another pleasant experience in the future.
5.0分
情侣出游
Second night does not disappoint the Motel 6 brand thank u
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酒店回复: Hello Nivram,Thank you for sharing your experience! We're pleased to hear that your second night met your expectations and reflected the Motel 6 brand positively. Your feedback is appreciated as it helps us maintain our standards. We hope you consider staying with us again in the future for another enjoyable visit.
蟑螂。
Door that connects two rooms together did not properly lock. The door looked like it had been kicked open at one time. I asked for another room I was denied. I did not feel safe. The sink leaked water on the floor every time I used it. Tv was fuzzy I could barely see what was on. Tv remote was broken I had to ask for replacement. The toilet seat had cigarette burns melted on it. Felt gross to sit on it. I was told not to take too much ice out the ice machine. I didn’t feel like arguing so I went to store to buy bags of ice.
The manager at this location was the most rude, unprofessional person I have ever dealt with. He yelled at, talked down to me, and put his hand in my face. I also booked a king size bed and I got 1 single small bed instead. There are plenty other Motel 6 locations before and after Conroe. Do yourself a favor book elsewhere.
A quick solo stay
The stay the night was well, the check-in went well, not too busy nice quiet sleep, room was decent microwave and refrigerator. I can be a little particular, but all was fine plenty of plugs plenty of lighting, towels clean, a corner shower, space with hangers for your clothes; Ice machine near the office. No complaints.
Had to work late then be right back so I booked here. For the price you couldn’t beat it. No it’s not the greatest but it served the purpose and was a clean and comfortable room.
No coffee pot in room. Tv channels were incorrectly labeled. All in all fair stay. Maid was inconsistent, still not a major issue. Front staff were very courteous.
The room itself was nice with a great shower. It was all the people hanging around outside smoking and doing paper work on the stairs
Unfortunately I had to book this room in an emergency becauuse the air conditioner went out and I couldn't stay in the heat for another day. The price was far too high for the lack of cleanliness of the room. No microwave or refrigerator. Sheets had huge holes in them and were a light gray rather than white. The two pillows on the bed didn't equal to one. I stayed awake most of the night hoping a roach would not crawl across my face. The whole area had a bad vibe, but again, I needed cheap and immediately available. The front desk person was very friendly though, the only positive remark about this stay. I have been in some not so great motels before, but this has to be the one to top them all. Bring the price point down a little bit more and then perhaps the cost would match the condition.
Parking was good. The room was clean. Ac worked good.
Second night does not disappoint the Motel 6 brand thank u