You can get Hugh upon arrival walking into this hotel. Once given a room you walk down creepy hallways that are outdated. The rooms themselves even more outdated. Feces were smudged on the door and when we look the blanket off of the bed the sheets were covered in hair and stains of who knows that origin. When we went down to check out staff did not even offer us another room after viewing the photos we took. Absolutely disgusting
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
3.0分
其他
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The room was clean. It was a hotel that was worn- needing a little updating. There was no hangers for our clothes and the tv remote was missing. Called the desk and someone promptly delivered one. The desk receptionist was not helpful. A lite breakfast was available until 9am but when we left at 845 there was no coffee. She said someone had drank the last of it and there was no more. The hotel was quiet and we slept well.
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酒店回复: Dear Guest, Thank you for your thoughtful review. We are glad to hear your room was clean and that you enjoyed a quiet, restful night. However, we are sorry for not meeting all your expectations. We appreciate your feedback regarding the condition of the property and the breakfast choices. Your comments have been shared with our staff to help us improve service and guest satisfaction. We hope to welcome you back for an even better stay.Sincerely, Hotel Management
4.0分
其他
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Clean enough but old underneath the renovations. Staff was extremely nice. Breakfast wasn’t really breakfast, just coffee and muffins in plastic. Location is great for lots of places to eat nearby.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are delighted that our team’s friendliness made a positive impression during your stay. We appreciate your feedback on the room condition and are glad the location offered convenient access to nearby dining options. We have also noted your comment regarding our grab-and-go breakfast, designed for a quick and easy start to the day, and we will share your feedback with our leadership team to improve our future breakfast choices. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
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Room changed 3 times. First room: urine smell. Second room: roach, stains, filthy floor. 3rd room: burner not working, floor dirty.
Utensils and cookware old and worn. The smell of the hotel was musty, and the floors were dirty from stairs, elevator and hallways.
Staff was ready to accommodate the best they could.
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酒店回复: Dear Lonnissa, Thank you for sharing your experience. We regret that your stay involved several room changes and did not reflect the standards we strive to maintain. While we are glad our team did their best to assist, it is disappointing to know the condition of the accommodations fell short of expectations. Your comments regarding maintenance, cleanliness, and kitchen items have been shared with our team for improvement. We value your patience and hope you will consider giving us another opportunity to provide a more comfortable and refreshed stay.Sincerely,Hotel Management
1.0分
其他
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Disgusting place.
Smelled like cigarettes and garbage, filthy everywhere. There was a clump of hair on the hairbrush by the TV, no dishes, no pans, the electronic key wouldn’t open the door, and the floor was so sticky my shoes literally got stuck.
I was shocked — booked a 9+ rated hotel right away and got the hell out.
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酒店回复: Dear Oleksandr, Thank you for bringing these concerns to our attention. We truly regret that your experience did not reflect the standards we work hard to maintain. The cleanliness and comfort of our suites are priorities for us, and it is disappointing to know that your experience fell short in so many ways. We also apologize for the challenges you faced with your room key and in-room amenities. Your feedback has been shared with our team so that immediate attention can be given to the issues you mentioned. We appreciate you sharing your perspective and will use it to improve.Sincerely,Hotel Management
3.0分
其他
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Nice and quiet hotel and quite the pet owners choice.
Decent rooms with kitchenettes.
Tthe only problem is the amount of roaches in the rooms . Our first room felt
like invasion of an army. Second room had only few ..
A simple door sealer ***** / draft ***** would probably take care of the free movement in the building problem.
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酒店回复: Dear Fuad, Thank you for sharing your experience. We’re glad you found the hotel peaceful and the rooms with kitchenettes comfortable for your needs. However, we are sorry for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. Our pest control provider services our property regularly, and we will ensure procedures are being followed closely to prevent any future issues. Your thoughtful suggestion regarding door sealing is appreciated and will be shared with our team as we continue working to improve the experience for all our guests. Sincerely,Hotel Management
非常棒的入住体验，员工都很优秀，一切都很好。
令人赞叹
停车交通方便。
舒适干净服务好
You can get Hugh upon arrival walking into this hotel. Once given a room you walk down creepy hallways that are outdated. The rooms themselves even more outdated. Feces were smudged on the door and when we look the blanket off of the bed the sheets were covered in hair and stains of who knows that origin. When we went down to check out staff did not even offer us another room after viewing the photos we took. Absolutely disgusting
The room was clean. It was a hotel that was worn- needing a little updating. There was no hangers for our clothes and the tv remote was missing. Called the desk and someone promptly delivered one. The desk receptionist was not helpful. A lite breakfast was available until 9am but when we left at 845 there was no coffee. She said someone had drank the last of it and there was no more. The hotel was quiet and we slept well.
Clean enough but old underneath the renovations. Staff was extremely nice. Breakfast wasn’t really breakfast, just coffee and muffins in plastic. Location is great for lots of places to eat nearby.
Room changed 3 times. First room: urine smell. Second room: roach, stains, filthy floor. 3rd room: burner not working, floor dirty.
Utensils and cookware old and worn. The smell of the hotel was musty, and the floors were dirty from stairs, elevator and hallways.
Staff was ready to accommodate the best they could.
Disgusting place.
Smelled like cigarettes and garbage, filthy everywhere. There was a clump of hair on the hairbrush by the TV, no dishes, no pans, the electronic key wouldn’t open the door, and the floor was so sticky my shoes literally got stuck.
I was shocked — booked a 9+ rated hotel right away and got the hell out.
Nice and quiet hotel and quite the pet owners choice.
Decent rooms with kitchenettes.
Tthe only problem is the amount of roaches in the rooms . Our first room felt
like invasion of an army. Second room had only few ..
A simple door sealer ***** / draft ***** would probably take care of the free movement in the building problem.